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Ohio Laws and Rules
The director may assign positions within county departments of job and family services into the appropriate classification in the classification plan as set forth herein:
Classification
Number Description
10000 Clerical and office division
10111 Clerical Specialist 1
10112 Clerical Specialist 2
10113 Clerical Specialist 3
10114 Clerical Specialist 4
10116 Clerical Supervisor
10121 Legal Specialist
10123 Legal Specialist Supervisor
10131 Administrative Assistant
10133 Administrative Assistant Supervisor
10141 Telephone Operator
10151 Mail Clerk/Messenger
10161 Statistics Clerk
10171 Printing Machine Operator
10181 Cashier 1
10182 Cashier 2
10184 Cashier Supervisor
10191 Account Clerk 1
10192 Account Clerk 2
10194 Account Clerk Supervisor
10211 Purchasing Assistant
10212 Purchasing Agent
10214 Purchasing Agent Supervisor
10220 Human Resources Assistant
10221 Human Resources Officer 1
10222 Human Resources Officer 2
20000 Safety services division
20111 Security Officer
20113 Security Supervisor
20114 Security Specialist
20121 Police Officer
20123 Police Sergeant
30000 Client services division
30111 Unit Support Worker 1
30112 Unit Support Worker 2
30121 Eligibility/Referral Specialist 1
30122 Eligibility/Referral Specialist 2
30125 Eligibility/Referral Supervisor 1
30126 Eligibility/Referral Supervisor 2
30131 Social Services Worker 1
30132 Social Services Worker 2
30134 Social Services Supervisor 1
30135 Social Services Supervisor 2
30141 Investigator 1
30142 Investigator 2
30143 Child Support Case Manager
30144 Case Manager/Investigator Supervisor 1
30145 Case Manager/Investigator Supervisor 2
30151 Program Specialist
30161 Program Evaluator
30171 Public Inquiries Assistant
30172 Public Information Specialist
30181 Quality Control Reviewer
40000 Service and maintenance division
40111 Custodial Worker
40113 Custodial Supervisor
40121 Food Service Worker
40122 Cook
40124 Food Operations Supervisor
40131 Maintenance Repair Worker
40133 Maintenance Repair Supervisor
40141 Groundskeeper
40151 Labor Crew Leader
40161 Vehicle Operator
40171 Delivery Worker
50000 Skilled crafts and trades division
50111 Automotive Mechanic
50113 Automotive Mechanic Supervisor
50121 Carpenter
60000 Technical division
60111 Layout Design Artist
60121 Data Security Specialist
60131 Training Officer 1
60132 Training Officer 2
60134 Training Supervisor
60141 Community Support Coordinator
60151 Hearing Officer
60153 Hearing Officer Supervisor
60161 Activities Therapist
60171 Youth Leader
60173 Youth Leader Supervisor
60181 Fiscal Specialist
70000 Specialty division
70111 Management Information Systems Specialist 1
70112 Management Information Systems Specialist 2
70114 Management Information Systems Supervisor
70115 Management Information Systems Manager
70121 Attorney
70123 Attorney Supervisor 1
70124 Attorney Supervisor 2
70132 Nursing Program Specialist
70135 Nurse Supervisor
70141 Teacher
70143 Teacher Supervisor
70151 Education Specialist
70161 Accountant
70171 Budget Officer
70173 Budget Officer Supervisor
70181 Fiscal Officer
70183 Fiscal Supervisor
70191 Contract Evaluator
70211 Researcher
70213 Research Administrator
80000 Administrative division
80111 Assistant County Job and Family
Services Administrator
80112 County Job and Family Services
Administrator
80121 Business Administrator
80131 Assistant Program Administrator
80132 Program Administrator
80141 Human Resources Administrator
Each classification title listed in this rule shall have a corresponding classification specification that sets forth the classification criteria, the summary of essential functions, duties, knowledges, skills and abilities, minimum qualifications and unusual working conditions. The first page of each classification specification shall mandate a specific numbered duty be performed for a specified percentage of time in order for the classification to be assigned. It is mandatory that the first duty be performed for a minimum of twenty percent of the time, unless otherwise stated on the first page of the classification specification.
Whenever the word “supervises” appears in a classification specification, it means that an employee must assign and review work, complete employee performance evaluation forms as the rater, recommend or authorize leave, and recommend or initiate disciplinary action for at least two full-time permanent civil service employees or the equivalent who are paid by warrant of the county auditor. College interns, student help, contractual employees and the like, and employees of other political jurisdictions are not to be considered as full-time civil service employees.
When a supervisor, as defined in the supervisor paragraph, is considered to be a “working supervisor” (i.e., performing the essential job functions of one of the subordinate classifications listed in the supervisory specification), then the supervisory requirements may be met by supervising positions whose classification is not listed in the supervisory specification.
If new or revised minimum qualifications are enacted as a result of a change in an applicable state or federal statute, the legislated minimum qualifications shall supersede those listed in the classification specification on file with the secretary of state until such time the classification specification can be revised to agree with the change in statute
A board of county commissioners shall establish a salary to be paid to employees of the county department of job and family services of that county in accordance with section 124.14 of the Revised Code.
Appendix 123:1-7-27
Classification specification
Class number 10111
Clerical specialist 1
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, an Clerical Specialist 1 may not perform all of the duties listed. However, performance of the first duty a minimum of 20% of the time (I) is mandatory for this classification.
The primary purpose of the Clerical Specialist 1 position is to perform filing tasks (e.g., file correspondence, reports, records, documents and other materials). Additionally, the incumbent is responsible for the performance of general clerical tasks such as operating small office machinery (e.g., fax machine, copier, shredder, collator, computer) and picking up, sending out and distributing agency mail.
I. Performs filing tasks (e.g., correspondence, reports, records, documents and other materials).
A. Files according to alphabetic or numeric code.
B. Searches files and retrieves requested materials or information.
C. Shreds documents.
II. Performs general clerical tasks.
A. Operates various small office machinery.
B. Picks up, sends out and distributes agency mail.
KSA’s for the job classification of clerical specialist 1
Duty Knowledge Skills Abilities
I Filing practices and procedures; Organization. File according to numerical codes;
Alphabet; File according to the alphabet;
Numeric codes used by the Agency pertaining to Work with others;
filing; Sort and collate materials;
Procedures for shredding documents; Shred documents;
Collating and sorting materials. Retrieve materials from files.
II General office practices and procedures; Organization; Photocopy documents;
Operation of small office machinery (e.g., fax Basic mathematics. Fax documents;
machine, copier, shredder, collator); Operation of small Pick up, send out, and distribute Agency mail;
Photocopying documents; office machinery (e.g., Operate small office machinery (e.g., fax machine, copier,
Faxing documents; fax machine, copier, shredder, collator);
Mail procedures (e.g., sending, receiving and shredder, collator). Perform basic mathematical processes (e.g., adding and
distributing); subtracting whole numbers and counting) in order to track the
Basic mathematics (e.g., adding and subtracting number of copies made;
whole numbers and counting); Maintain accurate records of the number of copies made for
Maintenance of copying records. an incumbent.
- Formal education in arithmetic that includes addition and subtraction, and reading and writing common English vocabulary.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Not applicable.
Appendix A
Classification specification
Class number 10112
Clerical specialist 2
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, a Clerical Specialist 2 may not perform all of the duties listed. However, it is mandatory that the first duty (I) be performed a minimum of 20% of the time.
The primary purpose of the Clerical Specialist 2 position is to prepare routine, repetitive, basic correspondence, such as letters, memos and reports, and perform basic word processing functions, according to detailed and specific instructions provided by various higher-level agency employees, and/or enter data to update routine computer files. More complicated materials are prepared by Clerical Specialist 3s and 4s. In addition, the Clerical Specialist 2 is responsible for providing additional clerical support as needed. The work of the Clerical Specialist 2 is reviewed by the supervisor at regular time intervals. In addition, the Clerical Specialist 2 is responsible for performing various filing duties.
I. Prepares routine, repetitive, basic correspondence (e.g., lists, address labels, letters, memos, forms), performs basic word processing functions according to specific and detailed instructions provided by various higher-level employees and files correspondence, reports, records or other materials and/or enter data to update routine computer files.
II. Provides additional clerical support as needed according to specific detailed instructions as provided by higher-level employees.
A. Answers and directs telephone calls from clients or other agency members.
B. Greets people who enter agency and determines purpose of visit.
C. Operates, maintains and makes minor repairs to various small office machinery (e.g., fax machines, copiers, microfilm, shredders, graph machine and collator).
D. Schedules appointments, meetings, hearings and interviews as directed.
III. Sends and receives outgoing and incoming mail for agency.
IV. Assists with personnel functions and maintains agency personnel files.
KSA’s for the job classification of clerical specialist 2
Duty Knowledge Skills Abilities
I Administrative practices; Typing; Perform a full range of standard clerical assignment (e.g.,
Typing practices (e.g., typing documents, Word processing; distribute memos, type document, etc.);
transcribing information); Organization; Maintain and update client files and records;
Agency filing and records system; Writing; Resolve recurrent standard problems;
Agency computer filing system; Operating office Reading comprehension;
Computer operations; equipment; Batch data;
Office practices and procedures; Operating computer Transcribe information from tape recordings;
English grammar and composition; systems. Take notes of meetings;
Data entry procedures; Photocopy forms;
Data processing procedures (e.g., word Maintain accurate records (e.g., client log sheet);
processing). Enter data using keyboard;
Complete forms and logs;
Proofread materials;
Read, copy, and record figures;
Gather, collate, and summarize data;
Fill out or prepare correspondence;
File material numerically, alphabetically or chronologically;
Sort items into categories according to established methods;
Resolve a wide range of problems;
Type and prepare basic documents (e.g., lists, addresses,
labels, letters, memos, forms);
Perform data entry procedures;
Answer routine questions/inquiries regarding Agency services
and procedures.
II Office practices and procedures; Oral Communication; Perform full range of standard clerical assignments;
Inventory control (e.g., maintain Key Cabinet); Organization; Resolve recurring, standard problems;
Administrative practices; Maintenance and Give or exchange facts and routine information;
Agency services and referrals (e.g., directing repair of small office Answer routine questions/inquiries;
visitors to appropriate location or department); machinery (e.g., fax Maintain accurate records;
Agency forms (e.g., log sheets); machines, copiers, Complete forms (e.g., agency log sheets);
Agency filing and records system; shredders, collator); Maintain Key Cabinet (e.g., order equipment, maintain files,
Operate and maintain office equipment (e.g., fax, Operate photocopier, issue keys, etc.).
copiers, typewriters). collator, fax machine.
III Office practices and procedures; Organization. Perform Basic Mathematical operations (addition, subtraction,
Mail procedures (e.g., distribution, dating, logging, multiplication and division of whole numbers in order to stamp
stamping and sorting). mail appropriately);
Complete forms (e.g., logs);
Sort incoming mail and distribute throughout the Agency;
Arrange information alphabetically;
Read, copy, and record figures.
IV Office practices and procedures; Typing; Maintain accurate personnel records and files;
Agency computer systems; Organization. Prepare personnel files for new employees;
Personnel information, practices and procedures; Process and file new applications;
Typing and practices; Complete forms;
Administrative practices; Use computers to update personnel files;
Out-of-County travel procedures; Sort material for filing;
Performance evaluation procedures (e.g., when Prepare out-of-County travel forms;
evaluations are due); Notify Supervisors when performance evaluations are due;
Personnel filing system and procedures (e.g., Assist with payroll duties (e.g., enter and verify time sheet
creating files for new employees, processing information);
applications, etc.); File material numerically, alphabetically, or chronologically.
Payroll functions.
- Formal education in arithmetic that includes addition and subtraction, and reading and writing common English vocabulary. Also requires one course or six months experience in typing or keyboarding and one course or six months experience in word processing.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Not applicable.
Appendix B
Classification specification
Class number 10113
Clerical specialist 3
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, a Clerical Specialist 3 may not perform all of the duties listed. However, it is mandatory that the first duty (l) be performed a minimum of 20% of the time.
The primary purpose of the Clerical Specialist 3 position is to prepare intermediate-level correspondence (i.e., documents requiring use and understanding of technical language and applications) (e.g., case files, interview records, grant proposals) fairly independently according to standard operating procedures and instructions, and/or operate data entry or data verification equipment to check for accuracy and sufficiency of data and make corrections and adjustments, and/or perform specialized clerical tasks. In addition, the incumbent provides additional clerical support as needed and prepares routine, repetitive, elementary-level documents (e.g., lists, address labels, forms, memos). The employee must use discretion in determining compliance with prescribed procedures or statues and resolve discrepancies or initiate corrective action. Although similar to the Clerical Specialist 2 position, the Clerical Specialist 3 works more independently, carrying a larger workload with more complexity and varied materials. The work of the Clerical Specialist 3 is checked by the Supervisor at longer term intervals than the work of the Clerical Specialist 2. In addition, the Clerical Specialist 3 is performing duties with greater latitude than the Clerical Specialist 2.
I. Prepares intermediate-level correspondence (i.e., documents requiring use and understanding of technical language and applications) (e.g., case files, interview records, grant proposals) fairly independently according to standard operating procedures and instructions, and/or operates data entry or data verification equipment to check for accuracy and sufficiency of data and make corrections and adjustments as needed, and/or performs specialized clerical tasks.
II. Provides additional clerical support as needed and prepares routine, repetitive, basic documents.
III. Sends and receives outgoing and incoming mail for agency.
IV. Schedules appointments, hearings and interviews as directed.
V. Assists with personnel functions and maintains agency personnel files.
KSA’s for the job classification of clerical specialist 3
Duty Knowledge Skills Abilities
I Computer operations; Administrative procedures; Operating a computer Perform a full range of standard clerical assignments;
Typing principles (e.g., word processing and (e.g., updating files Resolve recurrent standard problems;
transcribing); on); Typing; Reading comprehension;
Agency filing and records system; Word processing; Perform intermediate mathematical operations (addition,
Office practices and procedures; Organization; subtraction, multiplication and division of fractions, decimals,
English grammar and composition; Writing; and percentages);
Meeting preparations and procedures (e.g., Shorthand; Take shorthand notes;
prepare agendas and types minutes); Operating Batch data;
Data processing/entry procedures. photocopier; Transcribe information from tape recordings;
Operating computer Take notes of meetings;
systems; Photocopy forms;
Operating word Maintain accurate records;
processor or Enter data using keyboard;
typewriter. Complete forms (e.g., income verification forms);
Check eligibility;
Proofread materials;
Read, copy, and record figures;
Gather, collate, and summarize data;
Fill out or prepare correspondence;
File material numerically, alphabetically or chronologically;
Sort items into categories according to established methods;
Resolve a wide range of problems;
Maintain and update client files and records;
Photocopy materials;
Prepare documents and case files (e.g., word processing);
Types information from tape;
Review work product and make necessary changes or
corrections;
Create databases for reports.
II Office practices and procedures; Oral Communication; Perform full range of standard clerical assignments;
Inventory control (e.g., maintain Key Cabinet); Organization; Give or exchange facts and routine information;
Office equipment (e.g., fax machine, photocopier, Maintenance and Answer routine questions/inquiries;
typewriter); repair of small office Maintain accurate records;
Agency services and referrals (e.g., directing machinery (e.g., fax Maintain Key Cabinet;
visitors to appropriate location or department); machines, copiers, Maintain backup keys and issue keys;
Agency forms (e.g., log sheets); shredders, collator); Order needed keys for equipment;
Agency filing and records system; Operate photocopier, Work with others (e.g., employees in the business office to
Operate and maintain office equipment (e.g., fax, collator, fax machine. ensure that all keys are on inventory);
copiers, typewriters). Complete inventory forms.
Administrative practices;
Social welfare issues.
III Office practices and procedures; Organization. Perform Basic Mathematical operations (addition, subtraction,
Mail procedures (e.g., distribution, dating, multiplication and division of whole numbers to stamp
stamping and logging materials). materials appropriately);
Complete forms (e.g., logs);
Arrange information alphabetically;
Sort incoming mail and distribute throughout the Agency;
Read, copy, and record figures.
IV Office practices and procedures; Oral communication; Give or exchange facts and routine information;
Procedures for arranging and scheduling Organization; Coordinate the actions of others;
meetings (e.g., securing a meeting room, arrange Perform computer Maintain accurate records;
for meals, set up and notification of meetings); operations. Arrange meetings;
Hotel reservation procedures; Make hotel reservations for Agency employees;
Computer database systems in order to update Use computers to update information regarding hearing and
files as to when court hearing dates and other appointments;
appointments have been set. Notify Agency members of meetings and appointments;
Maintain calendar of appointments;
Schedule and arrange meetings (e.g., secure meeting rooms
and arrange for meals when necessary).
V Office practices and procedures; Typing; Prepare out-of-County travel preparations;
Agency computer systems; Organization. Update personnel data;
Personnel information, practices and procedures; Prepare personnel files for new employees;
Typing principles; Process and file new applications;
Administrative procedures; Assist with payroll duties (e.g., enter and verify time sheet
Out-of-County travel procedures; information);
Performance evaluation procedures (e.g., when Notify Supervisors when performance evaluations are due;
evaluations are due); Maintain accurate records;
Personnel filing system and procedures (e.g., Complete forms;
creating files for new employees, processing Use computers;
applications, etc.); Sort material for filing;
Payroll functions. File material numerically, alphabetically, or chronologically.
- Twelve months experience as a Clerical Specialist 2, 10112.
- Or formal education in arithmetic that includes addition and subtraction, and reading and writing common English vocabulary. Also requires one course or six months experience in typing or keyboarding and one course or six months experience in word processing. In addition, applicants must have an additional twelve months previous clerical experience in a position similar to a Clerical Specialist 2, 10112.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
The incumbent has almost no responsibility for the safety of others. Errors will not normally result in injury to others. Additionally, the position involves very limited probability of any injury, but minor risks related to injuries involving an office setting, such as tripping and falling, do exist.
Appendix C
Classification specification
Class number 10114
Clerical specialist 4
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, a Clerical Specialist 4 may not perform all of the duties listed. However, it is mandatory that the first duty (I) be performed a minimum of 20% of the time.
The primary purpose of the Clerical Specialist 4 position is to prepare advanced-level correspondence (i.e., documents which require a great deal of understanding of technical or legal language and applications) (e.g., legal briefs, affidavits, tax comparison charts, financial statements) independently with strict time pressures. This work involves the prioritization of assignments by the Clerical Specialist 4. In addition, the Clerical Specialist 4 is responsible for performing various administrative duties, such as interpreting policies and procedures for other workers, organizing and coordinating the work of others. The Clerical Specialist 4 is also responsible for performing additional clerical functions as necessary. The Clerical Specialist 4 works more independently and is performing duties with greater latitude.
I. Prepares advanced-level correspondence (i.e., documents which require a great deal of understanding of technical or legal language and applications) (e.g., legal briefs, affidavits, tax comparison charts, financial statements) independently with strict time pressures.
II. Performs various administrative duties.
III. Provides additional clerical support as needed, prepares intermediate and basic correspondence, and assists lower-level clerical workers with the preparation of correspondence, according to standard operating procedures or instructions.
IV. Sends and receives outgoing and incoming mail for agency.
V. Schedules appointments, hearings and interviews as directed.
VI. Assists with personnel functions and maintains agency personnel files.
Additional duties for the job classification of clerical specialist 4
Note: The following additional duties include functions that may be performed by some but not the majority of individuals in the classification.
I. Performs audits/Income tax offsets and writes report.
II. Food stamp issuance and inventory.
III. Serves as a notary.
IV. Receives, records and processes payments.
A. Obtains eligibility and billing information.
1. Prints and mails checks.
B. Calculates and enters invoices.
KSA’s for the job classification of clerical specialist 4
Duty Knowledge Skills Abilities
I Computer operations (e.g., create databases for Typing; Prioritize own assignments;
report, generate graphs and charts, perform data Word processing; Perform a full range of standard clerical assignments;
entry); Organization; Resolve recurrent standard problems;
Data entry/processing procedures (e.g., filing and Writing; Perform intermediate mathematical operations (addition,
coding documents); Shorthand; subtraction, multiplication and division of fractions, decimals,
Administrative practices; Operating and percentages in order to balance and do batches);
Typing principles and short hand; photocopier; Take shorthand notes;
Practices and procedures for meetings (e.g., Operating computer Batch data;
minutes, arrangements and agendas); systems; Transcribe information from tape recordings;
Agency filing and records system; Operating word Take notes of meetings;
Computer filing procedures; processor or Photocopy forms;
Transcription; typewriter. Maintain accurate records;
Office practices and procedures; Enter data using keyboard;
English grammar and composition. Maintain and update computer files;
Code documents in preparation for computer input;
Complete forms (e.g., income verification forms);
Proofread materials;
Read, copy, and record figures;
Gather, collate, and summarize data;
Fill out or prepare correspondence;
File material numerically, alphabetically or chronologically;
Sort items into categories according to established methods;
Prepare meeting agendas;
Arrange meetings (e.g., secure a meeting room, arrange for
meals if necessary).
II Office practices and procedures; Typing; Work with other clerical employees;
Personnel practices; Word processing; Coordinate the duties of other clerical workers;
Administrative practices; Oral communication; Perform full range of standard clerical assignments;
Supervisory responsibilities when absent. Organization; Give or exchange facts and routine information (e.g., advise
Writing. lower-level employees on technical and personnel related
issues);
Answer routine questions/inquiries;
Maintain accurate records;
Proofread materials;
Monitor the work of others;
assume responsibility and authority in Supervisor’s absence;
Recognize errors in the work of others.
III Office practices and procedures; Oral Communication; Perform full range of standard clerical assignments;
Inventory control (e.g., maintains Key Cabinet); Organization; Give or exchange facts and routine information regarding
Office equipment (e.g., fax, photocopier, Interviewing; clerical issues);
typewriter, etc.); Maintenance and Answer routine questions/inquiries;
Telephone system; repair of small office Maintain accurate records;
Agency services (e.g., referrals for visitors); machinery (e.g., fax Perform intake interviews;
Agency forms (e.g., applications for services, machines, copiers, Complete forms (e.g., applications, logs, income verification
Agency logs, income verification forms); shredders, collator); forms);
Interviewing practices (e.g., intake interviews). Operate photocopier, Operate, maintain and make minor repairs to small office
collator, fax machine. machinery (e.g., fax machine, photocopier, shredder, etc.).
Copy various materials;
Maintain Key Cabinet (e.g., issue and order keys);
Assist lower-level clerical workers with the performance of
various clerical duties);
Work with other clerical employees.
IV Office practices and procedures; Organization. Perform Basic Mathematical operations (addition, subtraction,
Mail procedures (e.g., distribution, dating, multiplication and division of whole numbers in order to stamp
stamping and logging materials). materials appropriately);
Complete forms (e.g., mail logs);
Sort mail by department;
Distribute mail within department;
Arrange information alphabetically;
Read, copy, and record figures.
V Office practices and procedures; Oral communication; Give or exchange facts and routine information;
Administrative procedures; Organization. Coordinate the actions of others;
Procedures for arranging meetings (e.g., securing Arrange meetings (secure rooms, arrange for meals and
a meeting room and arranging for meals if prepare agendas);
necessary); Schedule meetings;
Hotel reservation procedures. Make hotel reservations for Agency employees;
Notify Agency member of meetings, hearing dates and other
appointments;
Maintain a calendar of appointments.
VI Office practices and procedures; Typing; Maintain accurate records;
Agency computer systems; Computer operations Complete forms;
Personnel information, practices and procedures; (e.g., entering Use computers;
Typing principles; personnel and payroll Maintain and update employee personnel files;
Agency phone list information; information); Notify Supervisors when performance evaluations are due;
Out-of County travel procedures; Organization. Prepare personnel files for new employees;
Performance evaluation schedules; Assist with payroll duties (e.g., enter and verify time sheet
Agency personnel filing system; information);
Personnel file procedures for new employees; Prepare out-of-County travel forms and arrangements;
Payroll functions (e.g., entering and verifying time Prepare employee emergency phone lists;
sheets). File material numerically, alphabetically, or chronologically.
- Twelve months experience as a Clerical Specialist 3, 10113.
- Or completion of two years of technical training in office administration/secretarial science.
- Or formal education in arithmetic that includes addition and subtraction, and reading and writing common English vocabulary. Also requires one course or six months experience in typing or keyboarding and one course or six months experience in word processing. In addition, applicants must have an additional twelve months previous clerical experience in a position similar to a Clerical Specialist 3, 10113.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Not applicable.
Appendix D
Classification specification
Class number 10116
Clerical supervisor
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and the frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, a Clerical Supervisor may not perform all of the duties listed. However, performance of the first (1) duty a minimum of 20% of the time is mandatory for this classification.
The primary purpose of the Clerical Supervisor position is to provide direct supervision and assistance to subordinates who perform various clerical duties. The incumbent does not supervise Unit Support Workers who perform home health aide duties. The incumbent completes various reports and performs data entry duties. The incumbent develops, implements and enforces compliance with policies and procedures for the unit. In addition, the incumbent orders and inventories supplies and equipment. Additionally, the incumbent performs various clerical duties such as filing, transferring cases, answering the telephone and routing and distributing mail.
I. Supervises and assists subordinates who perform various clerical duties (e.g., Clerical Specialists, Unit Support Workers). The incumbent does not supervise Unit Support Workers who perform home health aide duties.
A. Determines need for new staff members.
B. Interviews applicants and makes recommendations for the hiring of new employees; initiates actions for the termination of employees.
C. Disciplines subordinates, when necessary.
D. Reviews, approves or denies employees requests for leave.
E. Reconciles worker time cards with worker attendance sheets to ensure that the number of hours matches for each day of the pay period.
F. Completes performance evaluations of subordinates’ work.
G. Meets with subordinates regarding any grievances.
H. Trains new and current employees.
I. Assigns and reviews work of subordinates.
II. Assists in the development of office policy and implements associated clerical procedures.
III. Performs various administrative duties.
IV. Monitors and maintains case files and filing procedures.
V. Attends and conducts meetings.
VI. Acts as liaison between departments and among various outside agencies.
VII. Orders and inventories supplies and equipment.
Additional duties for the job classification of clerical supervisor
Note: The classification of duties as either marginal or essential functions depends on a variety of factors such as the number of other employees available to perform the duty and the amount of time spent performing the duty. Consequently, the differentiation of an particular Clerical Supervisor’s duties as either essential or marginal functions may vary depending on the specific CDJFS.
I. Monitors the maintenance of buildings, computer systems.
II. Contacts contractors and monitors various contracts (i.e., vendors, union, contractors).
KSA’s for the job classification of clerical supervisor
Duty Knowledge Skills Abilities
I Office practices and procedures; Oral communication; Perform a full range of standard clerical assignments;
Supervisory practices; Organization; Give or exchange facts or routine information;
Interviewing principles; Supervision; Answer routine questions/inquiries;
Personnel practices; Interviewing; Maintain accurate records;
Disciplinary actions; Training. Supervise;
Training and development practices; Proofread materials;
Performance evaluations; Interview;
Office equipment. Monitor the work of others;
Assign work to others;
Train others;
Read, copy and record figures;
Recognize errors in the work of others;
Discipline others;
Explain assignments, procedures or situations to others.
II Office practices and procedures; Typing; Perform a full range of standard clerical assignments;
Telephone operations; Word processing; Answer routine questions/inquiries;
Inventory control; Organization; Maintain accurate records;
Preparing budget projections; Oral communication; Attend meetings;
Data entry; Data entry. Answer telephones;
File management; Complete forms;
Mailing procedures; Prepare correspondence;
Intermediate mathematical principles; Enter data;
Office equipment. Route and distribute mail;
Answer telephone;
Distribute food Stamps;
Calculate basic statistics;
Perform intermediate mathematical operations.
III Computer operations; Oral communication; Resolve recurring standard problems;
Office practices and procedures; Organization; Answer routine questions/inquiries;
Inventory control; Perform computer Maintain accurate records;
Purchasing practices; operations. Use computers;
Office equipment. Advise employees regarding purchasing activities;
Perform software upgrades;
Make service calls when equipment cannot be repaired in-house.
IV Office practices and procedures; Organization; Monitor and maintain case files and filing procedures;
Filing room procedures; Oral communication; Develop procedures pertaining to the filing room;
Retention Schedules; Interviewing/ Complete Retention Schedule;
Agency filing procedures; Screening. Pull and search client case files;
Application review procedures; Perform standard clerical assignments;
Client screening procedures. Maintain accurate records (e.g., log incoming and outgoing files);
Review applications;
Screen clients;
Complete forms;
File Material numerically, alphabetically, and chronologically.
V Meeting procedures and practices; Oral communication; Prepare presentations;
Training sessions; Organization. Listen for problems and provide responses or explanations;
Administrative practices. Conduct staff meetings;
Work with others;
Participate in supervisory meetings;
Attend committee meetings;
Attend training sessions.
VI Administrative practices; Oral communication; Work with others;
Office practices and procedures; Organization; Give or exchange facts or information;
Meeting procedures; Public speaking;. Coordinate procedures among departments;
Public relations issues. Act as liaison between departments and among various outside Agencies;
Perform public relations functions (e.g., conducts outside meetings within community);
Speak before an audience.
VII Office practices and procedures; Writing; Perform associated clerical duties;
Intermediate mathematical principles; Organization; Give or exchange facts or information;
Purchasing practices and procedures; Oral Communication. Perform intermediate mathematical operations;
Distribution procedures (e.g., for Food Stamps); Maintain accurate records;
Procedures for ordering repairs to equipment; Complete forms;
Inventory control procedures.. Inventory supplies to ensure proper stock;
Order equipment and supplies when necessary;
Order repairs of equipment when required;
Read, copy and record figures (e.g., place supply orders).
- Twelve months experience as a Clerical Specialist 4, 10114.
- Or completion of two years of technical training in office administration/secretarial science. Also requires twelve months experience in a position similar to a Clerical Specialist 4, 10114.
- Or formal education in arithmetic that includes addition and subtraction, and reading and writing common English vocabulary. Also requires one course or six months experience in typing or keyboarding and one course or six months experience in word processing. In addition, applicants must have an additional twelve months clerical experience in a position similar to a Clerical Specialist 4, 10114.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Not applicable.
Appendix E
Classification specification
Class number 10151
Mail clerk/messenger
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, a Mail Clerk/Messenger may not perform all of the duties listed. However, it is mandatory that the first duty (I) be performed a minimum of 20% of the time.
The primary purpose of the Mail Clerk/Messenger position is to process the agency’s incoming and outgoing mail.
I. Processes the Agency’s incoming and outgoing mail.
II. Runs the duplicating machine in order to copy forms that are out of stock (e.g., photocopier).
III. Performs various clerical duties.
Additional job duties for the job classification of mail clerk/messenger
Note: The following additional duties consist of functions which are performed by some, by not the majority of Mail Clerk/Messengers.
I. Makes daily deposit to the bank.
II. Fills and delivers supply orders.
A. Informs the purchasing unit of needed supplies.
B. Unloads supplies off of delivery trucks.
1. Check supplies to ensure that the appropriate type and quantity have been received.
2. Compares supplies received to the invoice from which the supplies were ordered to ensure consistency.
3. Enters the number and type of supplies received into the computer system which is where the main inventory is maintained.
C. Prepares supplies for each unit.
D. Delivers supplies to each unit as time permits (and at least once weekly to satellite offices).
E. Helps other employees with tasks (e.g., remove furniture).
III. Delivers voter registration cards to the Board of Elections.
IV. Processes voice mail calls.
KSA’S for the job classification of mail clerk/messenger
Duty Knowledge Skills Abilities
I Office practices and procedures pertaining to the Oral communication; Resolve recurring, standard problems associated with the handling of mail; Operating machines Agency’s mail;
Computer operations pertaining to the handling of (e.g., postal machine, Exert light to moderate physical effort;
mail (e.g., Receipt Tracker program); Receipt Tracker Maintain accurate records;
Automobile operation; computer program); Drive an automobile for mail deliveries;
Safety practices; Operating motor Complete forms;
Local road system; vehicle. Read and understand maps/directions;
Agency departments and work units; Arrange information numerically, alphabetically, and
Office equipment (e.g., postal machine); chronologically;
Shipping and receiving practices; Sort items into categories according to preestablished
Automotive practices. categories;
Read, copy and record figures;
Use computers.
II Office practices and procedures pertaining to Organization; Comprehend written material;
operation of the duplicating machine; Operating the Maintain accurate records;
Office equipment (e.g., duplicating machine). duplicating machine. Deal with problems in a familiar context;
Operate duplicating machine.
III Office practices and procedures; Typing/data entry; Perform full range of standard clerical assignments;
Office equipment (e.g., telephone, photocopier, Word processing; Work with others;
typewriter, computer); Oral communication. Maintain accurate records;
Typing principles. Complete forms;
Work independently when performing job duties;
Prepare correspondence;
Arrange information numerically, alphabetically, and/or chronologically;
Use computers.
- Formal education in arithmetic that includes addition and subtraction, and reading and writing common English vocabulary. If position is assigned to operate an automobile or van, also requires a valid Driver’s License.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
The position requires almost no responsibility for the safety of others. The incumbent must take normal safety precautions when driving a vehicle (e.g., to the post office). Additionally, the position involves working with a letter opening machine, date stamp machine, postal meter, dolly and carts. All of these machines pose the threat of minor injuries, but do not require the use of protective clothing.
Appendix F
Classification specification
Class number 10181
Cashier 1
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and the frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, a Cashier 1 may not perform all of the duties listed. However, it is mandatory that the first duty (I) be performed a minimum of 20% of the time.
The primary purpose of the Cashier 1 position is to receive money from payment of fees and other financial transactions (e.g., Food Stamps, child support payments, overpayments). In addition, the Cashier 1 is responsible for the maintenance of records regarding these transactions.
I. Receives money from payment of fees and other financial transactions (e.g., food Stamps, child support payments, overpayments, photo identification cards).
A. Prepares cash drawer for transactions at the beginning of each day.
B. Performs financial transactions (e.g., issues food stamps to clients).
C. Completes reports as necessary.
II. Assists with maintenance of closed and active files.
III. Performs general clerical duties.
IV. Attends meetings and training sessions.
KSA’s for the job classification of cashier 1
Duty Knowledge Skills Abilities
I Office practices and procedures; Organization; Perform intermediate-level mathematical operations (e.g.,
Intermediate mathematical principles (check Basic mathematics; checking balances);
balance of drawers); Operating computer Complete transactions with clients (e.g., disburse Food
Basic accounting and bookkeeping principles; systems. Stamps);
Agency practices and procedures (e.g., Food Complete log as to the number of booklets obtained;
Stamp issuance, child support payments, Perform transactions;
overpayments, etc). List and log serial numbers.
II Office procedures and practices (e.g., file Organization; Perform maintenance of files (e.g., “loose filing” of documents maintenance); Computer operations. into numerical order, archive closed files within year in
Computer operations (e.g., BIFD, CRIS-E). numerical order, etc.);
Determine files to be destroyed;
Retrieve files;
Use computers (e.g., CRIS-E).
III Agency telephone system; Computer operations; Type time cards;
Time card procedures; Organization; Greet clients and ask for name and code number;
Office practices and procedures; Typing/data entry. Use computers;
Typing; Classify files;
Agency filing system; Answer and transfer telephone calls;
Computer operations.
IV Procedures at Agency meetings and training Listening; Participate in monthly meetings;
sessions. Oral communication; Participate training sessions.
Organization.
- Formal education in arithmetic that includes addition and subtraction, and reading and writing common English vocabulary.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
The position requires some physical effort. Often, the incumbent must carry files and other supplies which weigh up to twenty (20) pounds.
Appendix G
Classification specification
Class number 10192
Account clerk 2
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and the frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, an Account Clerk 2 may not perform all of the duties listed. However, it is mandatory that the first duty (I) be performed a minimum of 20% of the time.
The primary purpose of the Account Clerk 2 position is to analyze, code, prepare and reconcile expense reports, invoices, vouchers, accounts, remittances, and other related materials for daily cash-ins and cash-outs as well as oversee the completion of those tasks. Account Clerk 2’s track various accounts and assist obligees, obligors, and the general public with the handling of these accounts.
I. Analyzes, prepares and reconciles expense reports as well as prepares invoices, vouchers, accounts, remittances, and other related materials for daily cash-ins and cash-outs.
II. Tracks various accounts and assists obligees, obligors and the general public with the handling of these accounts.
III. Performs administrative duties. (e.g., organizes meetings; signs official letters and documents; assumes responsibility and authority in supervisor’s absence).
IV. Oversees and assists with the writing and submittal of various reports.
V. Assists in the development and coordination of fiscal and managerial accounting systems.
VI. Performs training duties.
A. Disseminates information to others.
B. Prepares material for use in training sessions.
C. Assists in evaluating training effectiveness.
D. Responds to questions and assists in training of other clerical workers.
VII Assists with payroll, billing and purchases and Random Moments Surveys.
VIII. Accounts for inventory and reports changes.
A. Fills out County Inventory Form for any new equipment over $50.00 and any movement of equipment.
B. Tabulates yearly office supply needs based on previous year’s usage.
IX. Performs various position-related clerical duties.
X. Performs basic auditing/examining duties, such as verifying balances, sorting and organizing material, revising journal entries.
KSA’s for the job classification of account clerk 2
Duty Knowledge Skills Abilities
I Office practices and procedures; Typing; Perform intermediate-level mathematical and accounting
Agency computer systems; Writing; operations (e.g., perform account reconciliations; analyze,
Typing principles; Operating computer code, prepare and reconcile fiscal documents, accounts,
Word processing functions; systems; etc.);
Mail procedures; Organization; Prepare correspondence;
Intermediate-level mathematical principles; Operating office Prepare vouchers;
Accounting and bookkeeping principles and machines (e.g., Prepare warrants for distribution;
procedures (e.g., account reconciliations); photocopier); Prepare daily deposits;
IRS offsets; Word processing. Prepare receipts for money received;
Court proceedings; Enter data into computer (i.e., type);
Warrants; Sort items into categories according to established methods;
Social welfare issues; Investigate problems/discrepancies among data (e.g.,
Banking procedures and practices. invoices);
Operate office machines (e.g., photocopier);
Perform a wide variety of interrelated procedural assignments.
II Office practices and procedures; Computer operations; Complete forms;
Agency computer systems; Typing; Answer routine questions/inquiries;
Typing principles; Oral Communication; Enter data into computer (i.e., type);
Mail procedures; Organization. Investigate problems/discrepancies among data;
Accounting and bookkeeping principles and Track various accounts;
procedures; Perform intermediate-level mathematical operations.
Various financial accounts;
Intermediate mathematical principles.
III Time card signing procedures; Oral Communication; Advise others;
Procedures for Agency meetings; Organization; Supervise others;
Administrative practices; Writing; Organize meetings;
Various letters, documents, and other Supervisory; Give and exchange facts and routine information;
correspondence; Advising; Perform intermediate-level mathematical operations;
Supervisory responsibilities; Perform computer Verify and sign bi-weekly time cards;
Personnel issues (e.g., retirement, sick leave operations. Maintain accurate records;
conversion, health insurance); Sign official letters and documents;
Intermediate mathematical principles; Advise employees on personnel issues;
Telephone billings procedures. Verify billings;
Read, copy and record figures;
Gather, collate and summarize data..
IV Report writing; Typing; Perform basic computer operations;
Office practices and procedures; Organization; Collect data;
Data processing procedures; Oral communication. Answer routine questions/inquiries;
Agency computer systems; Maintain accurate records;
Typing. Statistically analyze data;
Complete forms;
Read, copy and record figures;
Gather, collate and summarize data;
Complete various reports;
Use computers.
V Office practices and procedures; Organization. Gather/collect data;
Accounting practices; Assist in the development of fiscal and managerial accounting
Intermediate mathematical principles; systems;
Managerial accounting systems. Explain policies and procedures to others;
Perform intermediate-level mathematical operations;
Perform accounting operations;
Interpret technical material from the field of accounting;
Implement new programs/systems.
VI Learning principles; Oral communication; Collect data;
Training and development practices; Organization; Answer routine questions/inquiries;
Preparation of training materials; Writing; Train others;
Training evaluation. Evaluation of training. Develop training programs;
Evaluate training effectiveness.
VII Agency computer systems; Typing; Perform intermediate-level mathematical operations;
Typing principles; Oral Communication. Discuss payroll discrepancies with others;
Intermediate mathematical principles; Enter data into keyboard (i.e., type);
Agency payroll procedures; Investigate discrepancies among data;
Purchasing practices and procedures; Discuss discrepancies with employees;
Random moments surveys; Complete purchase orders;
Travel reimbursement procedures; Review random moments surveys to ensure completeness of
Payroll practices; information;
Filing procedures. Assist with purchase order completion and bill payments;
File.
VIII Intermediate mathematical principles; Writing; Perform computer operations;
Typing principles; Typing; Account for inventory and report changes;
Computer operations; Performing computer Complete inventory forms;
Inventory principles and procedures. operations. Tabulate office supply needs;
Perform intermediate-level mathematical operations.
IX Office practices and procedures; Oral Communication; Sort, organize and code items into categories according to
Agency computer systems; Computer operations; established methods;
Mail procedures; Writing; Enter data into computer (i.e., type);
Typing principles; Typing. Enter informational changes into Agency computer;
Accounting and bookkeeping principles and Work with and assist others;
procedures; Perform intermediate-level mathematical operations on
Computer operations; calculator.
Word processing functions;
Intermediate mathematical principles.
X Office practices and procedures; Oral Communication. Perform auditing/examining duties;
Auditing/examining principles and procedures; Examine, review and verify case files;
Intermediate mathematical principles. Sort items into categories according to established methods;
Verbally respond to reports of auditors.
- One year of experience as Account Clerk 1, 10191.
- Or completion of two years technical training in business management or similar field with an emphasis on accounting. Also requires one year of experience in a position similar to an Account Clerk 1, 10191.
- Or two courses or twelve months experience in business mathematics, two courses or twelve months experience in accounting or bookkeeping, one course or six months experience in typing or keyboarding, one course or six months experience in office practices and procedures, and one course or six months experience in techniques of writing. Also requires one year of experience in a position similar to an Account Clerk 1, 10191.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
The position requires no unusual physical effort or exertion. Most of the work is sedentary but may involve occasional moving of light equipment or office supplies. The position involves very limited probability of any injury, such as would be expected in a typical office environment.
Appendix H
Classification specification
Class number 10220
Human resources assistant
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, an Human Resources Assistant may not perform all of the duties listed. However, performance of the first duty (I) for a minimum of 20% of the time is mandatory for this classification.
The primary purpose of the Human Resources Assistant position is to provide clerical/administrative support in multiple areas of human resources, such as recruitment and staffing, personnel records, employee or labor relations, compensation, benefits, training and/or equal opportunity/affirmative action. Employee will maintain current with all applicable laws rules, procedures and contract provision (i.e., if CDJFS is unionized) affecting work assignments.
I. Operates personal computer, typewriter and/or word processing equipment to produce typed copy of personnel forms and related documents (e.g., Personnel Action forms, Position Descriptions, performance evaluations for distribution, job bulletins for posting, PERS forms, EEO reports, appointment letters, change notices) and processes various personnel transactions.
II. Participates in recruitment activities (e.g., provides forms to applicants; explains application procedures; receives and reviews applications; schedules and/or conducts preliminary interviews; answers inquiries regarding classification, compensation, benefits, and career opportunities; requests certification lists).
III. Maintains personnel records (e.g., maintains all time cards; calculates sick leave, vacation, personal leave and any other leave accrual/balances), Table of Organization, and Position Control Roster and/or composes and revises Position Descriptions.
IV. Performs related clerical/administrative duties (e.g., collects data for labor/management meetings; creates computer logs and/or tracks data for grievance procedure; processes grievances; types notes taken during negotiations with union; maintains current records for human resources office such as employee orientation materials, county human resources handbook, union contracts, civil service laws and rules, classification specifications, employee bulletin board; forwards claims/paperwork to appropriate agency/person; organizes employee newsletter and/or informational meetings; assists in calculating budget/payroll; answers telephone; acts as receptionist).
KSA’s for the job classification of Human Resources Assistant
Duty Knowledge Skills Abilities
I Typing principles; Performing Work with others;
Computer operations; intermediate Perform intermediate mathematical operations (e.g., calculate
Agency payroll computer system; mathematical pay amounts and deductions);
Office practices and procedures; operations; Answer routine questions concerning payroll;
Payroll functions and practices; Performing computer Maintain accurate records;
Intermediate mathematical operations (e.g., operations; Complete forms (e.g., sick, vacation, compensatory slips and calculate raises); Typing; unit time sheets);
Personnel records/files (e.g., salary information, Writing. Distribute pay checks;
Personnel actions, job information); Type;
Employee benefits; Perform computer operations;
Employee time sheets; Receive, process and file employee transfers;
Position descriptions; Set up personnel files for new employees;
Payroll related forms (e.g., sick slips, Prepare and process personnel actions;
Compensatory time slips and unit time sheets); Review and make revisions to step grade roster (e.g.,
Personnel practices; calculate raises);
Filing practices; Perform mathematical operations (e.g., calculate raises);
Personnel policies, procedures and guidelines; Review and complete returned personnel forms;
Ohio Civil Service laws and procedures; Track insurance plans;
Workers compensation; Use Agency computer systems (e.g., CRIS-E);
Social security; Enter payroll information into computer system;
Disability;
Federal, State and Local equal employment laws.
II Interviewing; Organization; Answer questions regarding benefits, insurance,
Personnel guidelines, policies, practices, rules Oral communication; compensatory time, sick leave and vacations;
and regulations; Interviewing; Answer questions regarding personnel issues/problems (e.g.,
Insurance plans for employees; Performing computer workers compensation, social security, disability, personnel
Recruitment and application screening. operations. laws, policies and guidelines);
Personnel practices and applicable laws and Place notices of openings;
rules. Recruit from within and outside of Agency;
Collective bargaining contract provisions; Set up interviews with Director and unit Supervisor;
Job recruiting and screening practices; Check references;
Certification policies; Orient new employees (e.g., explain pay, benefits, rules and
Reference checks; policies);
Orientation practices for new employees; Notify applicants of employment decisions made;
Office rules and policies; Notify employees when testing is offered;
Agency pay system and benefits; Give or exchange facts and information.
Employment testing;
Workers compensation;
Social Security
Disability
Federal, State and Local equal employment laws.
III Personnel policies, procedures and guidelines; Advising; Advising others;
Ohio Civil Service laws, rules, and procedures; Organization; Explains policies and procedures;
Workers compensation; Oral Communication; Enter payroll information on work sheet and log;
Social security; Writing; Write job descriptions;
Disability; Performing Review and make revisions to step grade roster (e.g.,
Federal, State and Local equal employment laws. intermediate calculate raises);
mathematical Maintain accurate records (e.g., employee time sheets);
operations. track sick, vacation and compensatory time.
IV Office practices and procedures; Oral communication; Work with others;
Reading; Prepare and maintain accurate records.
Writing;
Typing;
Performing
intermediate
mathematical
operations.
-Completion of one year of technical training in personnel/human resources practices, human relations, employee or labor relation, public administration, business administration or similar field.
-Or one course or six months experience in business mathematics, one course or six months experience in typing or keyboarding or word processing, one course or six months experience in office practices and procedures, one course or six months experience in human resources/personnel, and one course or six months experience in employee or labor relations.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
The position requires no unusual effort. The work is mostly sedentary. The incumbent works in an office setting where the probability of injuries is low. Normal safety precautions such as avoiding trips and falls are required.
Appendix I
Classification specification
Class number 10221
Human resources officer 1
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and the frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, a Human Resources Officer 1 may not perform all of the duties listed. However, performance of the first (I) duty a minimum of 20% of the time is mandatory for this classification.
The primary purpose of the Human Resources Officer 1 position is to prepare and process the agency’s payroll. The incumbent also maintains personnel records of the agency employees, advises agency employees regarding human resources related issues, as well as, recruits, screens, interviews and recommends the selection of job applicants.
I. Prepares and processes the agency’s payroll and maintains personnel records of agency employees (e.g., salary information, job information, changes in personnel history).
II. Serves as Random Moments Survey (RMS) Coordinator.
III. Advises employees regarding human resources related issues/problems they have.
IV. Recruits, screens, interviews and recommends the selection of job applicants.
V. Attends meetings and serves on committees concerning human resources/management issues.
KSA’s for the job classification of human resources officer 1
Duty Knowledge Skills Abilities
I Typing principles; Performing Work with others;
Computer operations; Intermediate Perform intermediate mathematical operations (e.g., calculate
Agency computer systems (e.g. CRIS-E); mathematical pay amounts and deductions);
Agency payroll computer system; operations; Answer routine questions concerning payroll;
Office practices and procedures; Performing computer Maintain accurate records;
Administrative practices; operations; Complete forms (e.g., sick, vacation, compensatory slips and
Payroll functions and practices; Typing; unit time sheets);
Intermediate mathematical operations (e.g., Writing; Enter payroll information on work sheet and log;
calculate pay amounts and deductions); Organization. Distribute pay checks;
Personnel records/files (e.g., salary information, Type;
personnel actions, job information); Perform computer operations;
Personnel guidelines, policies, practices, rules Answer questions regarding benefits, insurance,
and regulations; compensatory time, sick leave and vacations;
Employee benefits; Receive, process and file employee transfers;
Insurance plans for employees; Set up personnel files for new employees;
Employee transfer procedures; Prepare and process personnel actions;
Employee time sheets; Write job descriptions;
Travel expense procedures; Review and make revisions to step grade roster (e.g.,
Position descriptions; calculate raises);
Payroll related forms (e.g., sick slips, Perform mathematical operations (e.g., calculate raises);
compensatory time slips and unit time sheets); Review and complete returned personnel forms;
Personnel practices; Track insurance plans;
Filing practices. Maintain accurate records (e.g., employee time sheets);
Track sick, vacation and compensatory time;
Type correspondence and reports for Director;
Use Agency computer systems (e.g., CRIS-E);
Enter payroll information into computer system;
Deliver payroll log sheet to County Auditor’s office.
II Random Moment Survey (RMS) procedures; Organization; Perform computer operations;
Agency computer system; Performing computer Use Agency computer to enter information;
Office practices and procedures; operations. Maintain accurate records;
Administrative practices; Distribute, collect and enter RMS information;
ODHS employee list roster. Coordinate RMS program;
Transfer quarterly data to disk and send it to RMS unit in
Columbus;
Delete or add employees on ODHS roster.
III Personnel policies, procedures and guidelines; Advising; Advising others;
Ohio Civil Service laws and procedures; Organization; Interpret policies and procedures;
Workers compensation; Oral communication. Answer questions regarding personnel issues/problems (e.g.,
Social security; workers compensation, social security, disability, personnel
Disability; laws, policies and guidelines);
Federal, State and Local equal employment laws. Work with others;
Research Civil Service rules and procedures;
Give or exchange facts and information;
Extract information from various sources;
Read and comprehend technical material (e.g., personnel
guidelines and employment laws);
Listen for problems and provide responses or explanations.
IV Office practices and procedures; Oral communication; Work with others;
Job recruiting and screening practices; Organization; Place notices of openings;
Administrative practices; Public speaking. Recruit from within and outside of Agency;
Certification policies; Set up interviews with Director and unit Supervisor;
Reference checks; Check references;
Orientation practices for new employees; Orient new employees (e.g., explain pay, benefits, rules and
Office rules and policies; policies);
Agency pay system and benefits; Notify applicants of employment decisions made;
Employment testing. Notify employees when testing is offered;
Give or exchange facts and information.
V Agency meetings; Reading Listen and comprehend information presented at meetings;
Administrative practices; comprehension; Work with others;
Personnel policies, procedures and problems. Oral communication; Comprehend written material;
Public speaking; Participate in meetings;
Listening; Serve on committees.
Organization.
- Completion of two years technical training in personnel practices, human relations, labor studies, public administration or similar field. Also requires one year of experience in a human resources environment.
- Or two courses or twelve months experience in business mathematics, one course or six months experience in typing or keyboarding, one course or six months experience in office practices and procedures, one course or six months experience in word processing, one course or six months experience in human resource management, and one course or six months experience in labor relations. Also requires one year of experience in a human resources environment.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
The position requires no unusual effort. The work is mostly sedentary. The incumbent works in an office setting where the probability of injuries is low. Normal safety precautions such as avoiding trips and falls are required.
Appendix J
Classification specification
Class number 20111
Security officer
Ohio county departments of job and family services
Effective
Duties are arranged in order of importance. However, the specific duties and the frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, a Security Officer may not perform all of the duties listed. However, it is mandatory that the first (I) duty be performed a minimum of 20% of the time.
The primary purpose of the Security Officer position is to perform safety and security functions for the County Department of Job and Family Services. This duty involves ensuring the safety of the agency building, patrolling the parking lot and other pertinent areas. In addition, the Security Officer writes and files incident and other reports or forms in order to document security related incidents.
I. Performs safety and security functions for the entire agency, ensuring the physical safety of clients, employees and visitors, to include administering C.P.R. and first aid.
II. Writes and files incident and other reports or forms to document security-related incidents.
III. Assists clients in answering questions and assists clients with special needs, while performing security and safety duties.
IV. Performs miscellaneous maintenance tasks as needed (e.g., building maintenance; office equipment repair; janitorial functions).
Additional duties for the job classification of security officer
Note: The following additional duty includes a function that may be performed by some but not the majority of individuals in the classification.
I. Makes photo identification cards
KSA’s for the job classification of security officer
Duty Knowledge Skills Abilities
I Local, State and Federal laws, rules and Oral communication; Maintain constant attention to ensure actions do not create
regulations; Performing physical dangerous situations for others;
Safety and security practices and procedures labor; Exert heavy physical effort;
(e.g., use of pepper mace and baton, the Manual dexterity; Interact with hostile or angry individuals;
detainment of violent individuals); Interpreting laws, Run;
C.P.R.; rules and regulations. Defend oneself and others against physical attack;
First Aide; Recognize unusual or threatening situations;
Emergency situations requiring intervention; Take emergency actions;
Operation of radio equipment. Perform C.P.R.;
Perform First Aide;
Use protective equipment such as pepper mace and batons
for safety purposes;
Diffuse volatile situations;
Back up other Security Officers who need assistance with
difficult cases;
Operate radio equipment.
II Report writing and procedures concerning Typing; Complete security/safety/OSHA reports;
security-related instances (e.g., Incident Reports); Writing; Reading comprehension;
Word processing functions; Word processing; Compile information on accidents and information;
Federal, State and Local laws, rules and Organization; Document accidents, injuries and other situations;
regulations; Reading Filling practices.
English grammar and composition; comprehension.
OSHA forms;
Typing principles.
III General practices and procedures of Agency. Oral communication. Answer routine questions/inquiries;
Assist and direct clients.
IV Cleaning and janitorial functions; Performing physical Exert light to moderate physical effort;
Repair of office items; labor; Operate cleaning equipment;
Operation of small machines. Maintaining and Operate small machines.
repairing office
equipment.
- Ability to read, write and speak common English vocabulary. In addition, must have successfully completed one training course in C.P.R. and one training course in first aid.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
The incumbent is responsible for ensuring the physical safety of the employees of the county departments of job and family services as well as the safety of any clients and visitors. The incumbent must be sure that his/her actions do not exacerbate already dangerous situations. The incumbent must monitor situations to ensure that they do not escalate into potentially harmful situations for employees or clients. The incumbent provides First Aid or C.P.R. to any individuals who are injured or ill. Serious errors could result in injuries to clients or employees as well as the possibility of death. Additionally, the incumbent is exposed to potentially dangerous situations such as violent or armed clients. In addition, the incumbent occasionally physically handles clients, and may be exposed to bodily fluids and possibly potentially contagious diseases. In addition, the individual is armed with a baton and pepper mace in order to protect him or herself and others from violent individuals.
Appendix K
Classification specification
Class number 30111
Unit support worker 1
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and the frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, a Unit Support Worker 1 may not perform all of the duties listed. However, performance of the first (I) duty a minimum of 20% of the time is mandatory for this classification.
The primary purpose of the Unit Support Worker 1 position is to provide and/or arrange transportation and at-home services to clients, and/or perform general clerical duties for Client Services personnel, and/or greet and assist persons applying for agency programs and services. The Unit Support Worker 1 assists clients by providing basic services, such as transportation to and from appointments, cleaning laundry, cleaning houses.
I. Provides and/or arranges transportation and at-home services to clients, and/or performs general clerical duties for Client Services personnel, and/or greets and assists persons applying for agency programs and services.
II. Assist clients by taking incoming telephone requests and making referral to appropriate service or personnel.
Additional duties for the job classification of unit support worker 1
Note: The following additional duties include functions that may be performed by some but not the majority of individuals in the classifications.
I. Assists the Chore Worker in providing direct services to clients.
A. Mows lawns, cleans windows, etc. for clients who request services.
B. Conducts appliance checks in the absence of the Chore Worker.
1. Travels to clients’ homes and determines whether appliances are working.
2. Reports status of the appliance to the Social Services Supervisor.
KSA’s for the job classification of unit support worker 1
Duty Knowledge Skills Abilities
I Client services program implementation; Oral communication; Exert considerable to heavy physical effort to clean;
Automobile operation; Organization; Give or exchange facts or routine information;
Cleaning and janitorial functions; Operating automobile; Listen for problems or issues and provide responses or
Basic purchasing practices (e.g., purchasing Cleaning; explanations;
groceries for others); Typing; Clean laundry;
Social welfare issues; Word processing; Purchase groceries;
Transportation and at-home client services offered Planning and Complete forms and other paperwork (e.g., bills);
by Agency; preparing meals. Drive an automobile;
Intermediate mathematical principles; Operate cleaning equipment;
Office practices and procedures; Work with the physically and mentally challenged;
Mail procedures; Work with the sick;
Typing principles; Plan and prepare meals;
Word processing functions; Run errands;
Income verification forms; Mop, sweep, and vacuum floors;
Office equipment (e.g., copier); Dust;
Forms, bills, etc. of clients. Perform intermediate level mathematical operations;
Perform a full range of standard clerical assignments;
Maintain accurate records;
Complete income verification forms;
Type correspondence;
Type reports;
Sort, stamp and date mail;
Photocopy documents;
Update information in files;
File material numerically, alphabetically, and/or
chronologically;
Feed clients.
II Computer operations; Oral communication; Determine services client desires to receive;
Office practices and procedures; Organization; Refer clients to other Client Services employees when
Information Referral Service rotation; Typing; appropriate;
Typing principles; Computer operations. Give or exchange facts or routine information;
Social welfare issues. Maintain accurate records;
Complete forms;
Deal with problems in an unfamiliar context;
Use computers;
Enter data into a keyboard (i.e., typing).
- Formal education in arithmetic that includes addition and subtraction, and reading and speaking common English vocabulary. Also requires one course or six months experience in typing, keyboarding or word processing and a valid driver’s license.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Failure to secure appropriate services for clients could, although extremely unlikely, result in physical harm to the client (e.g., lack of food, shelter, proper clothing, medication, etc.). The incumbent is also responsible for the physical safety of clients when transporting them to and from scheduled appointments. Additionally, the position involves some exposure that requires special safety precautions and protective clothing. For example, the individual works with various cleaning supplies or other irritant chemicals which would require the individual to wear gloves. In addition, the incumbent could be exposed to contagious diseases while working with clients.
Appendix L
Classification specification
Class number 30112
Unit support worker 2
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, a Unit Support Worker 2 may not perform all of the duties listed. However, it is mandatory that the first duty (I) be performed a minimum of 20% of the time.
The primary purpose of the Unit Support Worker 2 position is to assist Client Services personnel (e.g., Social Services Workers, Child Support Case Managers, Investigators, Eligibility/Referral Specialists) by assisting, interviewing and screening incoming public assistance applicants. This classification also performs general clerical duties and provides assistance to Client Services personnel. In some county departments of job and family services, employee will also determine eligibility for emergency assistance and self-sufficiency assistance programs (e.g., Prevention, Retention and Contingency services [PRC], Family and Children Emergency Services/Emergency Services Assistance Allocations [FACES/ESAA]). In some county departments of job and family services, employees provide and/or arrange transportation and at-home services to clients.
I. Assists, interviews, and screens incoming Agency clients and performs general clerical duties (e.g., files; obtains records; schedules appointments; issues letters) and provides technical assistance to Client Services Workers in completing case work. In some county departments of job and family services, also determines eligibility for emergency assistance and self-sufficiency assistance programs (e.g., Prevention, Retention and Contingency services [PRC], Family and Children Emergency Services/Emergency Services Assistance Allocations [FACES/ESAA]) which includes interviewing applicants, collecting necessary program verifications, documenting client needs, discussing service alternatives, assisting in the location of goods and services, making contacts with service providers, and initiating referrals as assigned. In some county departments of job and family services, employee also provides and/or arranges transportation and at-home services to clients.
II. Assists clients by taking incoming telephone requests and making referrals to appropriate services and personnel.
Additional duties for the job classification of unit support worker 2
Note: The following additional duties include functions that may be performed by some, but not the majority of individuals in this classification.
I. Processes and follows up on clients participating in the medical card program.
A. Gathers information from new applicants (i.e., health/medical information, demographics, personal transportation) and records information on computer system (i.e., CRIS-E).
B. Visits clients at their home (i.e., home visits), if they have failed to make their doctor’s appointments or agency appointments, as prescribed by CDJFS.
C. Confers with Children’s Services, per supervisors request, if the client does not follow program prescribed by CDJFS.
D. Maintains client file, containing copies of follow-up letters, client responses to follow-up letters, agreements between client and agency, and invoices (i.e., medical appointments, child care).
KSA’s for the job classification of unit support worker 2
Duty Knowledge Skills Abilities
I Office practices and procedures; Typing; Give or exchange facts or routine information;
Computer operations; Oral communication; Counsel others involving simple or routine matters.
Signs of fraud; Organization; Answer routine questions/inquiries;
Office equipment; Interviewing; Maintain accurate records;
Mailing procedures; Performing computer Complete forms and applications;
Typing principles; operations; Refer clients to appropriate personnel;
Word processing functions; Operating Interview others;
Intermediate mathematical principles; photocopier; Monitor applicants while completing forms;
Data entry functions; Operating automobile; Explain technical issues to others;
Social welfare issues; Cleaning; Use computers;
Organizational meetings, conferences and training Planning and Enter data into keyboard (i.e., typing).
sessions; preparing meals. Perform a full range of standard clerical assignments;
Client services program implementation; Type letters;
Automobile operation; Determines services clients need;
Cleaning and janitorial functions; Determine eligibility for clients;
Basic purchasing practices (e.g., purchasing Use office equipment (e.g., photocopier);
groceries for others); Write reports;
Transportation and at-home client services offered Type case summaries and case records;
by Agency; Handle contacts with outside Agencies;
Forms, bills, etc. of clients. Perform intermediate mathematical operations.
Answer telephone;
Assist clients with paperwork;
Maintain supply of forms;
File material numerically, alphabetically, and/or
chronologically;
Check for fraud;
Exert considerable to heavy physical effort to clean;
Listen for problems or issues and provide responses or
explanations;
Clean laundry;
Purchase groceries;
Complete forms and other paperwork (e.g., bills);
Drive an automobile;
Operate cleaning equipment;
Work with the physically and mentally challenged;
Work with the sick;
Plan and prepare meals;
Run errands;
Mop, sweep, and vacuum floors;
Dust;
Feed clients.
II Computer operations; Writing; Give or exchange facts or routine information;
Information Referral Services rotation; Oral communication; Maintain accurate records;
Office practices and procedures; Organization; Complete forms;
Social welfare issues; Computer operations. Deal with problems in an unfamiliar context;
Interviewing skills; Use computers;
Regulations for assigned programs. Enter data into a keyboard (i.e., typing).
- Twelve months experience as a Unit Support Worker 1, 30111 and a valid driver’s license.
- Or formal education in arithmetic that includes addition and subtraction, and reading and speaking common English vocabulary, one course or six months experience in typing, keyboarding or word processing, and a valid driver’s license. Also requires an additional twelve months experience in typing, keyboarding or word processing and working in an office environment handling in-person and/or telephone contacts with clients, customers and/or general public.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Failure to secure appropriate services for clients could, although extremely unlikely, result in physical harm to the client (e.g., lack of food, shelter, proper clothing, medication, etc.). The incumbent is also responsible for the physical safety of clients when transporting them to and from scheduled appointments. Additionally, the position involves some exposure that requires special safety precautions and protective clothing. For example, the individual works with various cleaning supplies or other irritant chemicals that would require the individual to wear gloves. In addition, the incumbent could be exposed to contagious diseases while working with clients.
Appendix M
Classification specification
Class number 30121
Eligibility/referral specialist 1
Ohio county departments of job and family services
Effective
The duties are arranged in order of importance. However, the specific duties and the frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, an Eligibility/Referral Specialist 1 may not perform all of the duties listed. However, performance of the first (I) duty a minimum of 20% of the time is mandatory for this classification.
The primary purpose of the Eligibility/Referral Specialist 1 classification is to interview and maintain communication with public assistance clients who have previously been determined to be eligible for public assistance, concerning whether these clients continue to be eligible for public assistance programs (i.e., to redetermine their eligibility for public assistance programs), and/or assess ongoing clients’ employment situation (i.e., those who have been previously determined to be eligible for public assistance) and seek to resolve any barriers to employment these clients may be experiencing. The Eligibility/Referral Specialist 1 classification also tracks ongoing clients already enrolled in Educational and/or Training programs (e.g., Job Opportunities and Basic Skills – jobs; Learning Earning and Parenting – leap; Workforce Investment Act – wia) and assists ongoing clients in job search/retention activities. In addition, the incumbent also processes overpayments and underissuances. Employee will also determine initial and/or on-going eligibility for emergency assistance and self-sufficiency assistance programs (e.g., Prevention, Retention and Contingency services [PRC], Family and Children Emergency Services/Emergency Services Assistance Allocations [FACES/ESAA]) if assigned.
I. Interviews and maintains communication with public assistance clients who have previously been determined to be eligible for public assistance, concerning whether these clients continue to be eligible for public assistance programs (i.e., to redetermine their eligibility for public assistance programs), and/or assesses ongoing clients’ employment situation (i.e., those who have been previously assessed and need to be reassessed, and/or re-assisted due to a change in employment circumstances) and seeks to resolve any barriers to employment these clients may be experiencing. The public assistance programs referred to in this rank do not include emergency assistance and self-sufficiency assistance programs (e.g., Prevention, Retention and Contingency services [PRC], Family and Children Emergency Services/Emergency Services Assistance Allocations [FACES/ESAA]).
II. Tracks ongoing clients already enrolled in education and/or training programs and assists ongoing clients in job search/retention activities, and/or determines initial and/or ongoing eligibility for emergency assistance and self-sufficiency assistance programs (e.g., Prevention, Retention and Contingency services [PRC], Family and Children Emergency Services/Emergency Services Assistance Allocations [FACES/ESAA]) which includes interviewing applicants, collecting necessary program verifications, documenting client needs, discussing service alternatives, assisting in the location of goods and services, making contacts with service providers, and initiating referrals.
III. Processes public assistance overpayments and underissuances.
IV. Attends hearings, training and meetings regarding public assistance issues/cases and/or employment issues.
V. Contacts other public and private sector agencies to establish potential work experience sites for educational and/or training program participants, and/or contacts employers and/or training providers to establish and maintain working relationships for the provision of employment and workforce development services.
VI. Makes home visits.
VII. Performs miscellaneous tasks associated with the duties of the Eligibility/Referral unit (e.g., operates photocopier; files).
KSA’S for the job classification of eligibility/referral specialist 1
Duty Knowledge Skills Abilities
I Office practices & procedures;* Typing; Extract information from various
Agency computer systems (e.g., Word processing. sources;
CRIS-E);* Draw valid conclusions.
Interviewing principles; Comprehend a wide variety of
Federal, state, and local laws, rules complex, technical written material;
and regulations governing eligibility Listen for problems or issues and
for public assistance programs;* provide responses or explanations.
English grammar and composition; Interact with hostile or angry
Social welfare issues;* individuals.
Training and development Maintain accurate records;
practices; Proofread materials;
Employment counseling practices; Work on multiple tasks/projects;
Tests and measures; Read, copy, and record figures;
Employment assessments; Use computers;
Medical barriers to employment; Interpret policies and procedures;
Relevant agencies and community Recognize unusual or threatening
programs for referrals; conditions.
Psychological barriers to
employment (e.g., low self esteem,
abusive relationships).
II Office practices & procedures;* Typing; Extract information from various
Agency computer systems (e.g., Word processing. sources;
CRIS-E);* Comprehend a wide variety of
Federal, state, and local laws, rules complex, technical written material;
and regulations governing eligibility Interpret policies and procedures;
for public assistance programs;* Recognize unusual or threatening
English grammar and composition; conditions;
Social welfare issues;* Listen for problems or issues and
Employment counseling practices; provide responses or explanations;
English grammar and composition; Coordinate action of others;
Interviewing; Maintain accurate records;
JOBS programs;* Prepare correspondence;
LEAP programs;* Work on multiple tasks/projects;
WEP program.* Recognize unusual or threatening
conditions;
Handle contacts with outside
agencies;
Explain technical issues to others;
Perform vocational assessments;
Administer, score, and interpret test
results;
Perform computer operations;
Determine barriers to employment.
III Agency computer systems (e.g., Typing; Interpret policies and procedures;
CRIS-E);* Word processing. Work with others.
Federal, state, and local laws, rules Listen for problems or issues and
and regulations governing eligibility provide responses or explanations;
for public assistance programs;* Perform intermediate mathematical
English grammar and composition. operations;
Understand manuals and verbal
instructions;
Prepare correspondence;
Interpret technical materials;
Use computers.
IV Office practices and procedures;* Typing; Extract information from various
Federal, state, and local laws, rules Word processing sources;
and regulations governing eligibility Present information during hearing;
for public assistance programs;* Comprehend a wide variety of
Social welfare issues;* technical, written material.
Public assistance issues; Interpret policies and procedures;
State hearing procedures. Listen for problems or issues and
provide responses or explanations;
Interact with hostile or angry
individuals;
Perform intermediate mathematical
operations;
Fill out or prepare correspondence.
V Office practices and procedures;* Typing; Extract information from various
Federal, state, and local laws, rules Word processing sources;
and regulations governing eligibility Collect data;
for public assistance programs;* Interpret policies and procedures.
Public relations issues; Work with others;
Interviewing principles; Give or exchange routine facts and
English grammar and composition; information;
Vocational career issues; Listen for problems or issues and
Social welfare issues.* provide responses or explanations.
Negotiate with others;
Maintain accurate records;
Prepare and deliver lectures;
Complete forms;
Handle contacts with outside agencies;
Explain technical issues to others;
Explain assistance, procedures, or situations to others;
File material numerically, alphabetically, and/or chronologically.
VI Federal, state, and local laws, rules Interviewing. Draw valid conclusions;
and regulations governing eligibility Give or exchange facts and routine
for public assistance programs;* questions/inquiries dealing with public
Interviewing principles; assistance programs;
Social welfare issues.* Listen for problems or issues and provide responses or explanations;
Interact with hostile or angry individuals;
Maintain accurate records;
Complete forms;
Work independently;
Collect facts;
Work on multiple tasks/projects;
Work with the elderly;
Handle contacts with outside agencies;
Read, copy and record figures;
Gather, collate and summarize data;
Apply principles to solve problems;
Work with the physically challenged;
Work with the sick;
Explain technical issues to others.
VII Office practices and procedures.* Typing; Maintain accurate records.
Word processing. Complete forms;
Work independently;
Work on multiple tasks/projects;
Read, copy, and record figures;
Use computers;
File material numerically, alphabetically, and/or chronologically
(*) Developed After Employment.
- One year of experience as a Unit Support Worker 2, 30112.
- Or one course or six months experience in behavioral science, social science, or customer service techniques, one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding or word processing.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
The incumbent is responsible for placing clients into appropriate programs and keeping track of their progress. However, they are not directly responsible for the safety of others. Additionally, the incumbent works in an office setting where the probability of injuries is low. The office setting, like most offices, may be slightly dirty or noisy at times.
Appendix N
Classification Specification
Class Number 30125
Eligibility/Referral Supervisor 1
Ohio county departments of job and family services
Effective
Duties are arranged in order of importance. However, the specific duties and the frequencies listed may vary across counties depending on such factors as the number of other incumbents within this job classification, related classifications, and/or the size of the CDJFS. Therefore, an Eligibility/Referral Supervisor 1 may not perform all of the duties listed. However, performance of the first duty (I) a minimum of 20% of the time is mandatory for this classification.
The primary purpose of the Eligibility/Referral Supervisor 1 classification is to directly supervise Eligibility/Referral Specialist 1’s and/or Eligibility/Referral Specialist 2’s and/or quality control reviewers and/or equivalent positions in bargaining unit classifications. The Eligibility/Referral Supervisor 1 classification also attends meetings and serves on advisory committees to enhance the delivery of eligibility/referral services to the agency’s clients, communicates with outside agencies concering the employment of clients on public assistance (i.e., over the phone and in-person), completes and forwards reports, forms and case files concerning the eligibility/referral unit, as well as provides guidance on the computer system (e.g., CRIS-E).
I. Directly, supervises Eligibility/Referral Specialists 1’s and/or Eligibility/Referral Specialists 2’s &/or Quality Control Reviewers &/or equivalent positions in bargaining unit classifications (e.g., Employment Services Interviewers; Employment Services Counselors; Income Maintenance Workers).
A. Determines need for new staff members.
B. Interviews applicants and makes recommendations for the hiring of new employees; initiates actions for the termination of employees.
C. Disciplines subordinates, when necessary.
D. Reviews, approves, or denies employee requests for leave.
E. Completes performance evaluations of subordinates’ work.
F. Meets with subordinates regarding any grievances.
G. Trains new and current employees.
H. Assigns and reviews work of subordinates.
I. Monitors the processing of assigned public assistance cases and the placement of clients in educational and/or training programs.
II. Attends meetings and serves on advisory committees to enhance the delivery of eligibility/referral services to the agency’s clients.
III. Communicates with outside agencies concerning the employment of clients on public assistance.
IV. Completes and forwards reports, forms and case files concerning the Eligibility/Referral unit.
V. Provides guidance on the computer system (e.g., CRIS-E).
KSA’S for the job classification of eligibility/referral supervisor 1
Duty Knowledge Skills Abilities
I Computer operations; Typing, Perform a wide variety of interrelated or non standard
Office practices and procedures; Word processing; procedural assignments;
Federal, State, and local laws, rules, and Oral communication; Resolve a wide variety of problems;
regulations pertaining to eligibility determinations Organization; Work with others;
for public assistance; Writing; Extract information from various sources;
Program implementation; Interviewing; Develop new procedures and policies;
Administrative practices; Performing computer Interpret policies;
Teaching practices; operations; Listen for problems or issues and provide responses or
Supervisory practices; Advising. explanations;
Management issues; Counsel others involving simple or routine matters;
Training and development practices; Performs intermediate mathematical operations;
Interviewing practices; Answer routine questions;
English grammar and composition; Maintain accurate records;
Social welfare issues; Supervises others;
Personnel practices; Understand manuals;
Agency computer systems (CRIS-E); Complete forms;
Public assistance policies and procedures; Work independently;
Court hearing procedures. Proofread materials;
Prepare correspondence;
Interviews others;
Take emergency action;
Implement programs;
Coordinate programs;
Work on multiple tasks;
Monitor the work of others;
Assign work to others;
Work with the elderly, ill, mentally challenged, and physically handicapped;
Train others;
Recognize errors in the work of others;
Discipline others;
Make independent decisions;
Interpret technical material;
Handle contacts with outside agencies;
Explain legal and technical issues to others;
Explain assignments, procedures and situations to others;
Use computers;
Write reports;
File material numerically, alphabetically and/or chronologically.
II Computer operations; Typing; Perform a wide variety of interrelated or non standard
Office practices and procedures; Word processing; procedural assignments;
Federal, State, and local laws, rules, and Oral communication; Resolve a wide variety of problems;
regulations pertaining to eligibility determinations Organization; Extract information from various sources;
for public assistance; Writing; Collect data;
Program implementation; Interviewing; Develop new procedures and policies;
Administrative practices; Performing computer Interpret policies;
Teaching practices; operations; Work with others;
Supervisory practices; Listen for problems or issues and provide responses or
Management issues; Advising. explanations;
Training and development practices; Counsel others involving simple or routine matters;
Interviewing practices; Protects others from injury;
English grammar and composition; Performs intermediate mathematical operations;
Social welfare issues; Answer routine questions;
Public Assistance policies and procedures. Maintain accurate records;
Agency computer systems (CRIS-E); Supervises others;
Budgeting practices; Understand manuals;
Fraudulent reporting practices. Complete forms;
Work independently;
Proofread materials;
Prepare correspondence;
Interview others;
Implement programs;
Coordinate programs;
Work on multiple tasks;
Monitor the work of others;
Assign work to others;
Work with the elderly, ill, mentally challenged, and physically handicapped;
Train others;
Recognize errors in the work of others;
Discipline others;
Make independent decisions;
Interpret technical material;
Handle contacts with outside agencies;
Explain legal and technical issues to others;
Explain assignments, procedures and situat