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Ohio Laws and Rules
(A) The Ohio department of aging has been charged by the general assembly with responsibility for the development and publication of a consumer guide about long-term care providers in Ohio. The guide is intended to be used by individuals and by their families, friends, advisors and others. In response to this charge, the department has created the Ohio long-term care consumer guide. The consumer guide will be published for distribution over the internet and will provide information about all types of long-term care services, and resources and contact information. The guide will include detailed information about nursing facilities, including nursing homes and skilled nursing facility units of hospitals, and licensed residential care facilities. The guide will also include county homes certified to receive medicare and medicaid reimbursement. Information about these facilities will include the facility size, location, services offered, customer satisfaction data, regulatory compliance performance data and, in the case of nursing facilities, quality measure data based upon criteria developed by the federal centers for medicare and medicaid services. The consumer guide data about nursing facilities and residential care facilities will allow comparison of the data for two or more facilities. The rules in this chapter of the Administrative Code govern the department’s development and administration of the guide.
(B) The department shall build a database of comparative data about all types of long-term care services as soon as practicable. The recommendations of the long-term care consumer guide advisory council will assist the department in determining the order in which to study and add provider types, and the data sources available to provide consumers with comparative information and the display of that information.
(C) As used in this chapter:
(1) “Affiliation” means services operated by the same provider, or under a contract between the provider and another entity, and available on the property of, or in close proximity to the facility.
(2) “Consumer guide” means the Ohio long-term care consumer guide created by the Ohio department of aging in accordance with section 173.46 of the Revised Code.
(3) “Department” means the Ohio department of aging.
(4) “Facility” means both nursing facilities and residential care facilities.
(5) “Medicaid” has the same meaning as in section 5111.01 of the Revised Code.
(6) “Medicare” means the program operated pursuant to Title XVIII of the “Social Security Act,” 49 Stat. 620 (1936), 42 U.S.C.A. 301, as amended.
(7) “Nursing facility” means either of the following:
(a) A facility, or a distinct part of a facility, that is certified a nursing facility or a skilled nursing facility for purposes of the medicare or medicaid program;
(b) A nursing home licensed under section 3721.02 of the Revised Code that is not certified as a nursing facility or skilled nursing facility.
(8) “Residential care facility” has the same meaning as in section 3721.01 of the Revised Code.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: RC 173.02, 173.49
Rule Amplifies: RC 173.45 to 173.49
(A) The Ohio department of aging shall convene the Ohio long-term care consumer guide advisory council. The council’s duties include the following:
(1) To help develop and review rules to be adopted by the department under section 173.49 of the Revised Code;
(2) To recommend administrative practices to the department for improving the operation and content of the consumer guide;
(3) To recommend to the department legislative changes needed to improve the consumer guide;
(4) To consider whether it is feasible to include in the consumer guide other long-term care facilities, such as adult care facilities and intermediate care facilities for the mentally retarded, and long-term care service providers, such as home health agencies and adult day service providers.
(B) Except as otherwise authorized under section 121.22 of the Revised Code, meetings of the Ohio long-term care consumer guide advisory council shall be open to the public at all times.
(C) The department shall make notice of all advisory council meetings available as follows:
(1) Any person may ascertain the time and place of all regularly scheduled meetings of the Ohio long-term care consumer guide advisory council, and the time and place of all special meetings of the Ohio long-term care consumer guide advisory council, by writing to “the Ohio long-term care consumer guide advisory council chairperson, Ohio department of aging, 50 W. Broad Street, 9th floor, Columbus, Ohio 43215” or by calling the office of the chairperson at (614) 466-5500 during the hours of eight a.m. to five p.m., Monday through Friday.
(2) The advisory council shall provide advance notice of any regularly scheduled or special meeting of the advisory council to any person who submits a written request for such notice, including any representative of the news media. All written requests for advance notice must be addressed to “the Ohio Long-Term Care Consumer Guide Advisory Counsel Chairperson, Ohio Department of Aging, 50 W. Broad Street, 9th floor, Columbus, Ohio 43215,” and should provide the name of the person to be contacted, the person’s mailing address, electronic mail address, and a maximum of two telephone numbers where the person can be reached.
(3) In the event of a regular meeting, or a special meeting not of an emergency nature, the chairperson of the advisory council shall notify persons on the list by either sending written notice, which must be mailed no later than four calendar days prior to the day of the meeting, or by notifying such persons by telephone or electronic mail no later than twenty-four hours prior to the meeting. Such telephone or electronic mail message shall be completed if a message has been left for the person named in the list or, if after reasonable effort, the chairperson has been unable to provide such notice. In the event of a special meeting of an emergency nature, the chairperson shall give notice immediately upon the calling of the meeting.
(D) The chairperson of the advisory council shall appoint someone to keep the minutes of every meeting, and shall cause the minutes to be promptly prepared, filed and maintained. The minutes of every meeting shall be open to inspection during normal business hours.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: RC 173.02, 173.49
Rule Amplifies: RC 173.49
In an effort to provide consumers with information on the array of long-term care services, a variety of measures of quality, and other information useful in comparing and selecting nursing facilities, residential care facilities, and other long-term service providers, the department of aging shall include the following information in the consumer guide:
(A) A description of the guide;
(B) Disclaimers stating the limitations of the data included in the guide;
(C) In the case of nursing facilities, facility-specific data including customer satisfaction data obtained under section 173.47 of the Revised Code, nursing facility quality measure data specified in rule 173-45-07 of the Administrative Code, and data derived from standard surveys, state licensure surveys, and complaint surveys as specified in rule 173-45-08 of the Administrative Code;
(D) In the case of residential care facilities, facility-specific data including customer satisfaction data obtained under section 173.47 of the Revised Code, and data derived from licensure surveys and complaint surveys as specified in rule 173-45-08 of the Administrative Code;
(E) A recommendation that individuals considering nursing facility admission visit any facilities they are considering;
(F) Electronic links to other information on the internet about selecting nursing facilities and residential care facilities and about other long-term care options, including information maintained by pertinent government agencies and private organizations and the telephone numbers for those agencies and organizations.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: 173.02, 173.49
Rule Amplifies: 173.46, 173.47, 173.49
(A) A search query page will allow users to search for nursing facilities using the following criteria:
(1) Geographic location by city, county, zip code, or radius.
(2) Source of payment accepted in addition to private sources:
(a) Medicaid;
(b) Medicare;
(c) Veteran’s administration.
(3) Special care services:
(a) Alzheimer/dementia care:
(i) Secured,
(ii) Unsecured;
(b) Hospice care;
(c) Ventilator care;
(d) Behavioral care;
(e) Skin and wound care;
(f) Traumatic brain injury care
(g) Pediatric care;
(h) Dialysis;
(i) Spinal cord injury care;
(j) Short stay for respite care;
(k) Formalized wellness programs; and,
(l) Bariatric care.
(4) A keyword search of nursing facility page information.
(5) Nursing facility name.
(B) A search query page will allow users to search for residential care facilities using the following criteria:
(1) Geographic location by city, county, zip code, or radius.
(2) Source of payment accepted in addition to private sources:
(a) Medicaid waiver for services;
(b) Residential state supplement.
(3) Services beyond basic personal care:
(a) Alzheimer/dementia care, secured or unsecured;
(b) Hospice care;
(c) Special diets;
(d) Rehabilitative therapy (physical, occupational, speech)
(e) Advanced skin care;
(f) Medication administration;
(g) Assistance with self-administration of medications;
(h) Twenty-four hour licensed nursing;
(i) Transfer assistance;
(j) Transportation;
(k) Total incontinence care;
(l) Formalized wellness programs; and,
(m) Short stay respite care.
(4) A keyword search of residential care facility page information.
(5) Residential care facility name.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: 173.02, 173.49
Rule Amplifies: 173.46
(A) The response to a search query for facilities shall return a list of all facilities meeting the specified criteria of the search.
(B) The first information to appear on the computer screen following a search shall be a list of all facilities identified by the search. For each of the facilities listed, the consumer guide shall present the user with all comparative measures, electronic links to definitions and descriptions of the measures, and to further detailed information about the measure to the extent it is available to the department of aging. For each facility, the department shall include the following information:
(1) The aggregate responses made by a facility’s residents or their family members to all measures of customer satisfaction;
(2) In the case of nursing facilities, the facility’s scores on the quality measures described in rule 173-45-07 of the Administrative Code;
(3) The date of the facility’s most recent department of health survey;
(4) The survey data provided pursuant to rule 173-45-08 of the Administrative Code;
(5) Whether the department of health determined that the nursing facility provided substandard quality of care to residents at any time during the previous eighteen months;
(6) Whether the department of health found that the care provided by the nursing facility placed residents in immediate jeopardy at any time during the previous eighteen months or care provided by the residential care facility created a real and present danger for residents during the previous eighteen months;
(7) An electronic link for each facility on the list allowing the user to gain access to information on the facility maintained in accordance with rule 173-45-06 of the Administrative Code; and,
(8) Other comparative measures derived from data specified in Chapter 173-45 of the Administrative Code may be included.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: 173.02, 173.49
Rule Amplifies: 173.46
(A) The department of aging shall include in the Ohio long-term care consumer guide the following specific comparative information for each facility in Ohio, if available:
(1) The name of the facility; the facility’s telephone number, address, including the county in which the facility is located, electronic mail address and web site address; a photograph of the facility if one is provided by the facility; and an electronic link to a mapping feature that allows an individual to pinpoint the facility’s location.
(2) The name of the facility’s owner and operator (if different from the owner), and the telephone number and address of the facility’s owner and operator (if different from the owner.
(3) In the case of nursing facilities, the facility’s certification regarding medicare and medicaid.
(4) Private accreditation, with a link to the accrediting body’s website, if one exists.
(5) The number of beds in the facility; the number of single and multiple occupancy rooms in the facility; in the case of nursing facilities, the number of beds in the facility that are certified for medicare or medicaid.
(6) Waivers of space and occupancy requirements that the facility has received from the Ohio department of health.
(7) A checklist describing the services available through the facility, as provided in rule 173-45-06.1 of the Administrative Code.
(8) The sources of payment accepted by the facility and for which the facility is eligible.
(9) The facility’s religious or fraternal affiliation, if any.
(10) The facility’s policies with regard to smoking, alcohol, pets, do not resuscitate orders and advanced directives regarding nutrition, hydration, and life sustaining care.
(11) Specific information concerning staffing at the facility, as described in rule 173-45-06.2 of the Administrative Code.
(12) The facility’s private pay rate with a link, if one exists, to facility-provided information that describes what that rate includes.
(13) The facility’s occupancy rate with a link, if one exists, to facility-provided information describing specific bed availability.
(B) Except as otherwise provided in this chapter of the Administrative Code, facilities shall provide this information to the department using an outline template provided by the department. The department shall provide instruction for completing the template to each facility. If a facility does not have access to the internet, the department shall, upon request, provide the facility with a hard copy of the template and enter the information provided by the facility.
(C) The department shall provide each facility with access to its own facility page on the web site and allow the facility to update the information on that page at any time. An automated date-stamping mechanism will reflect the date of the most recent update.
(D) The department shall include a disclaimer on the facility page that explains to users that the information appearing on the facility page is provided and updated by the individual facilities themselves, and that the accuracy of the information appearing on the facility page is not routinely verified by the department.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: 173.02, 173.49
Rule Amplifies: 173.46
(A) The department of aging shall include a checklist describing the services provided by, or in affiliation with, each facility listed in the Ohio long-term care consumer guide.
(1) The checklist of services in which nursing facilities specialize shall include the following:
(a) Alzheimer/dementia care (secured or unsecured);
(b) Hospice care;
(c) Ventilator care;
(d) Skin and wound care;
(e) Traumatic brain injury care;
(f) Pediatric care;
(g) Dialysis;
(h) Spinal cord injury care;
(i) Short-term stay for respite care;
(j) Intensive rehabilitation services;
(k) Formalized wellness programs; and,
(l) Bariatric care.
(2) The checklist of services in which the residential care facilities specialize beyond basic personal care shall include the following:
(a) Alzheimer/dementia care (secured or unsecured);
(b) Hospice care;
(c) Special diets;
(d) Rehabilitative therapy (physical therapy, occupational therapy, speech therapy);
(e) Advanced skin care;
(f) Medication administration;
(g) Assistance with self-administration of medications;
(h) Twenty-four hour licensed nursing;
(i) Transfer assistance;
(j) Transportation;
(k) Total incontinence care;
(l) Formalized wellness programs; and,
(m) Short-term stay for respite.
(3) The checklist of services available to non-residents in affiliation with the nursing facility shall include the following:
(a) Transportation;
(b) Home health care;
(c) Adult day care;
(d) Short-term stay for respite;
(e) Hospice services;
(f) Independent living housing;
(g) Assisted living;
(h) Home delivered meals;
(i) Outpatient therapy; and,
(j) Any other community services that are named specifically by the facility.
(4) The checklist of services available to non-residents in affiliation with the residential care facility shall include the following:
(a) Adult day care
(b) Hospice care;
(c) Short-term stay for respite;
(d) Home health;
(e) Transportation;
(f) Therapies (physical therapy, occupational therapy, speech therapy);
(g) Independent living;
(h) Skilled nursing facility; and,
(i) Any other community services that are named specifically by the facility.
(B) For the facility services specified in paragraphs (A)(1) and (A)(2) of this rule, the department shall include check-off boxes that indicate whether the specific services are provided by or through the facility, and whether the services are provided within a specific unit of the facility.
(C) The department shall obtain information regarding the services listed in paragraph (A) of this rule from the facilities themselves in accordance with paragraphs (B) and (C) of rule 173-45-06 of the Administrative Code. The information required under paragraphs (A)(1) and (A)(2) of this rule shall be supplemented in narrative fashion by each facility in order to ensure an accurate description of services provided through the special care unit.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: RC 173.02, 173.49
Rule Amplifies: RC 173.46
(A) For each facility listed in the Ohio long-term care consumer guide, the department of aging shall include in the web site a page for the display of facility-specific information. To the extent each facility provides the relevant information to the department, the web page for each nursing facility shall:
(1) Identify the medical director, the licensed nursing home administrator, and the director of nursing, and provide the facility with an opportunity to provide a narrative description of the qualifications of each of those individuals. The narrative field shall be designed to include, at a minimum, the following information:
(a) The title of the staff position;
(b) The name of the person employed in the identified position;
(c) The educational degrees held by that staff person;
(d) Any board certifications or other professional affiliations held by that staff person; and,
(e) The total number of years that staff person has been employed in the long-term care field by that facility.
(2) List the number of hours of care per resident day for all registered nurses, licensed practical nurses and state-tested nurse aides, expressed individually, along with the statewide average and range for facilities.
(3) List the number of hours per resident day for all activity staff, social workers, and therapy personnel along with the statewide average and range for facilities.
(4) List the percentage of agency pool staff used in providing care at the facility. The percentage shall be calculated as a percentage of the total care hours provided by the staff listed in paragraph (A)(2) of this rule.
(5) Identify whether the nursing facility has a practice of making permanent staff-to-unit/resident assignments.
(6) Display data showing staff retention. The statewide averages and ranges required by this paragraph shall be recalculated at least quarterly.
(B) To the extent each facility provides the relevant information to the department, the web page for each residential care facility shall:
(1) Identify the administrator and director of clinical services if applicable and provide the facility with an opportunity to provide a narrative description of the qualifications of each of those individuals. The narrative field shall be designed to include, at a minimum, the following information:
(a) The title of the staff position;
(b) The name of the person employed in the identified position;
(c) The educational degrees and/or experience of that staff person;
(d) Any board certifications or other professional affiliations held by that staff person; and,
(e) The total number of years that staff person has been employed in the long-term care field and by that facility.
(2) List the number of staff typically on duty on day, evening, and night shifts, displayed separately for weekdays and weekends. Staff included in the display will be licensed nurses, direct care staff, and other staff.
(3) Display a narrative description of the residential care facility’s staffing information.
(C) The department shall provide all facilities with an opportunity to submit the information required under paragraphs (A) and (B) of this rule. The department shall collect the information in accordance with paragraphs (B) and (C) of rule 173-45-06 of the Administrative Code. The field will be equipped with an automatic date stamp mechanism that will reflect the date of the most recent update by the facility.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: RC 173.02, 173.49
Rule Amplifies: RC 173.46
For the purpose of allowing comparison between nursing facilities and to statewide averages, the department of aging shall incorporate into the consumer guide each nursing facility’s scores on the quality measures calculated by the United States centers for medicare and medicaid services.
(A) The department shall define each of the quality measures in the consumer guide. The department shall also indicate which of the quality measures are risk adjusted, and those that constitute sentinel health events.
(B) For each nursing facility for which data is available, the department shall include the nursing facility’s scores on the quality measures, together with the statewide average score for each quality measure. The scores shall be presented as percentages.
(C) The department shall include with the scores a disclaimer indicating that lower scores may not indicate that a nursing facility provides inadequate care. A nursing facility’s scores on the quality measures serve as a flag to prompt further inquiry about the care and services provided by the nursing facility. Therefore, in addition to the disclaimer, the department shall provide users with an automatic link to the nursing facility’s related survey findings, and a list of issues to consider when choosing a nursing facility.
(D) The department shall update the quality measure data displayed in accordance with this rule in January, April, July and October of each year using the most recent data provided by the centers for medicare and medicaid services.
(E) As used in this rule, “quality measure” means a measure of an aspect of the physical or mental conditions of the residents of a nursing facility that is derived from data taken from resident assessment instruments submitted by nursing facilities for purposes of the medicare and medicaid programs.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: RC 173.02, 173.49
Rule Amplifies: RC 173.46
The department of aging shall incorporate into the consumer guide data derived from the department of health’s most recent survey of each facility in Ohio.
(A) For the purpose of allowing the comparison between facilities and to statewide averages, the department shall incorporate the following data into the consumer guide:
(1) The date of the facility’s most recent survey.
(2) For the purpose of displaying nursing facility survey compliance, the department shall use all regulatory requirements related to facility provision of care and services that were cited by the department of health on all surveys at least ten or more times in the previous calendar year.
(3) The number of the survey data tags that were cited by the Ohio department of health in the facility’s most recent survey.
(4) The statewide average number of survey data tags cited on a survey by the Ohio department of health. The department of aging shall update the statewide average number of survey data tags cited by the department of health for the previous calendar year no later than the first day of February.
(5) The percentage of regulatory requirements met by each facility.
(6) The statewide average percentage of the survey data tags for which all facilities were found to be incompliance during the most recent surveys. The department shall update the statewide average percentage of compliance for the previous calendar year no later than the first day of February.
(7) The date the nursing facility achieved substantial compliance with medicare and medicaid certification requirements.
(8) In the case of nursing facilities, a notation concerning whether the department of health has determined at any time during the previous eighteen months that the facility provided substandard care to its residents.
(9) A notation concerning whether the department of health has determined, at any time during the previous eighteen months, that the care provided by the nursing facility placed residents in immediate jeopardy or the care provided by the residential care facility placed residents in real or present danger.
(10) The date ownership or management of the facility changed, if at all, since the department of health’s last survey of the facility. In the event that a facility’s management or ownership has changed since the department of health last completed a survey of the facility, the department of aging shall include a link in the consumer guide that allows the facility an opportunity to provide consumers with an explanation of the significance of that change to its current survey results.
(B) The department of aging shall include a link in the consumer guide that allows users to view the current survey report, if available to the department, and any plan of correction the nursing facility has filed with the department of health and that the department of health has provided to the department of aging.
(C) Except as otherwise provided in this rule, the data derived from the department of health’s surveys of nursing facilities and residential care facilities in Ohio, to the extent it is available to the department of aging, shall be updated weekly.
(D) The display of information derived from surveys conducted by the department of health shall be accompanied by the following disclaimer: “Surveys of facilities are conducted at periodic intervals. Conditions at a facility can change significantly between surveys and consumers considering admission are encouraged to visit any facility they are considering.”
(E) The department of aging shall retain on the web site four years of regulatory data for each facility.
(F) The department of aging shall include a link in the consumer guide that provides facility visitation guidelines and suggestions.
(G) For those facilities licensed by the department of health, but not certified for either medicare or medicaid, the department of aging shall include a link in the consumer guide that allows users to review the report of the most recent licensure inspection conducted by the department of health and available to the department of aging. To the extent they are available to the department of aging, the department shall update licensure inspection reports on a weekly basis.
(H) For the purpose of displaying information derived from surveys conducted by the department of health, facilities shall be peer grouped by department of health district. The information shall be displayed both by peer group average and by statewide average.
(I) As used in this rule, “deficiency,” “immediate jeopardy,” “standard survey,” and “substandard care,” have the same meanings as in section 5111.35 of the Revised Code.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: RC 173.02, 173.49
Rule Amplifies: RC 173.46
(A) The department of aging shall collect an annual consumer guide fee of four hundred dollars from each nursing facility, and three hundred dollars from each residential care facility in Ohio.
(B) One time every year, the department shall provide each facility with a billing statement requesting payment of the consumer guide fee. The department shall include the following in each billing statement:
(1) A description of the time period covered by the billing statement;
(2) A deadline for receipt of the payment;
(3) A statement indicating that payment must be made to the department within thirty days of the date on which the billing statement was mailed by the department;
(4) A statement indicating that payment should be made in the form of a check or money order payable to the long-term care consumer guide fund;
(5) The address where the payment must be sent;
(6) A statement indicating that the department may certify to the office of the attorney general for collection any fee that is not paid in a timely manner.
(C) Each facility must make full payment of the consumer guide fee to the department within thirty days of the date on which the billing statement was mailed to the facility.
(D) The department shall certify to the Ohio attorney general the amount of any payment not received by the department within forty-five days after payment becomes due.
Effective: 09/07/2006
R.C. 119.032 review dates: 10/15/2010
Promulgated Under: 119.03
Statutory Authority: RC 173.02, 173.49
Rule Amplifies: RC 173.46, 173.47
(A) As used in this rule:
(1) “Consumer” has the same meaning as “customer”, as that term is used in section 173.47 of the Revised Code.
(2) “Domain” means a subset of a survey question identified by the survey administrator as an area of interest to long-term care facility consumers.
(3) “Survey administrator” means a designee of ODA responsible for implementing a consumer satisfaction survey.
(B) The long-term care consumer guide shall include the following information that is derived each year from an annual consumer satisfaction survey of each long-term care facility conducted by ODA or a survey administrator pursuant to section 173.47 of the Revised Code:
(1) A description of the survey and of the calculation methods used;
(2) Item scores for each facility, which are calculated by averaging the numerical response for each item on all returned surveys pertaining to a particular facility. Each survey administrator shall:
(a) Determine an item score by assigning a number in the range of 0 to 100; and,
(b) Exclude a response from the calculation of an item score whenever the respondent did not respond to an item or when the respondent believes the item is not applicable, which is indicated by responses such as “I don’t know” or “This does not apply to me”.
(c) Exclude a returned survey if fewer than ten per cent of the survey items are completed.
(3) Statewide item scores for all items of the survey, calculated by averaging all item scores for all facilities for which enough surveys were returned to be within a ten per cent margin of error;
(4) Domain scores for each facility, which are calculated by averaging the facility item scores in a domain for all returned surveys with responses to at least all but two items in that domain;
(5) Statewide domain scores, which are calculated as the average of all facility domain scores;
(6) Facility response rate for a satisfaction survey conducted by mail, which is calculated by dividing the number of surveys returned by the number of surveys issued to consumers.
(a) The number of surveys issued to facility consumers should reflect:
(i) A generally accepted response rate for similar surveys; and,
(ii) The most recent available estimate of the occupancy of that facility.
(b) A survey audit form will be used to confirm the occupancy of a facility and the number of surveys that were distributed to the consumers of that facility.
(7) A statewide response rate, which is calculated as the average of all facility response rates;
(8) An overall facility satisfaction score, which is calculated by averaging all item scores on all returned surveys pertaining to a particular facility. If the survey administrator determines that there are not enough returned surveys from that facility to be within a ten per cent margin of error, then no overall satisfaction survey score will be displayed;
(9) A statewide satisfaction score, which is calculated by averaging all overall facility satisfaction scores for facilities for which enough surveys were returned to be within a ten per cent margin of error;
(10) The total number of surveys returned statewide;
(11) Statewide high and low item scores, which are obtained by identifying the highest and lowest item score among all facilities that have enough returned surveys to be within a ten per cent margin of error.
(12) Statewide high and low domain scores, which are obtained by identifying the highest and lowest domain score among all facilities that have enough returned surveys to be within a ten per cent margin of error.
(C) To protect the privacy of the survey respondents, the long-term care consumer guide shall not report the results from any facility for which no more than two surveys were returned.
Effective: 07/01/2007
R.C. 119.032 review dates: 06/30/2011
Promulgated Under: 119.03
Statutory Authority: 173.02, 173.46
Rule Amplifies: 173.47