173-71-05.1 Participating pharmacy ombudsman.

(A) As used in this rule,

(1) “Grievance” means the expression of dissatisfaction with the best Rx program by a participating pharmacy.

(2) “Resolution” means the final decision of ODA and its communication to the participating pharmacy regarding a grievance.

(B) Pursuant to section 173.723 of the Revised Code, ODA shall employ an ombudsman to assist a pharmacy with a grievance regarding the best Rx program.

(C) A participating pharmacy may submit a grievance to the ombudsman in writing, by email, by telephone, or by facsimile.

(D) ODA shall inform each participating pharmacy of the following:

(1) How a participating pharmacy may contact the ombudsman; and,

(2) What information a participating pharmacy shall include in the submission of a grievance to increase the likelihood of a timely response and resolution to the grievance.

Replaces: pt 5101:13-1-05

Effective: 10/04/2007

R.C. 119.032 review dates: 08/31/2011

Promulgated Under: 119.03

Statutory Authority: 173.02, 173.83

Rule Amplifies: 173.723

Prior Effective Dates: 11/1/2004, 4/4/07 (Emer.), 7/5/07 (Emer.)