(A) As used in this rule,
(1) “Grievance” means the expression of dissatisfaction with the best Rx program by a participating pharmacy.
(2) “Resolution” means the final decision of ODA and its communication to the participating pharmacy regarding a grievance.
(B) Pursuant to section 173.723 of the Revised Code, ODA shall employ an ombudsman to assist a pharmacy with a grievance regarding the best Rx program.
(C) A participating pharmacy may submit a grievance to the ombudsman in writing, by email, by telephone, or by facsimile.
(D) ODA shall inform each participating pharmacy of the following:
(1) How a participating pharmacy may contact the ombudsman; and,
(2) What information a participating pharmacy shall include in the submission of a grievance to increase the likelihood of a timely response and resolution to the grievance.
Replaces: pt 5101:13-1-05
Effective: 10/04/2007
R.C. 119.032 review dates: 08/31/2011
Promulgated Under: 119.03
Statutory Authority: 173.02, 173.83
Rule Amplifies: 173.723
Prior Effective Dates: 11/1/2004, 4/4/07 (Emer.), 7/5/07 (Emer.)