3304-4-03 Grievances.

If a consumer who is determined ineligible for program services is dissatisfied with that decision, or if an applicant/participant is dissatisfied with a program action, the consumer/applicant/participant shall take the following steps:

(A) A complainant shall discuss the decision/action with the PCA program coordinator within five working days of the decision/action that has caused dissatisfaction.

(B) If dissatisfied after the discussion with the program coordinator, the complainant may appeal to the program coordinator's supervisor within ten working days of the discussion. The complaint shall be written or tape recorded. The complaint shall state the action that has caused the dissatisfaction, why the action is not satisfactory, and the remedy requested. Within twenty working days of receipt of the complaint, the supervisor shall conduct an investigation, reach a decision and inform complainant of this decision by certified mail. During this investigation the supervisor may conduct interview(s) with all involved parties, including but not limited to, the complainant, the local community rehabilitation program and the PCA program coordinator.

(C) If dissatisfied with the supervisor's response, the complainant may, within ten working days of the receipt of the supervisor's decision, request of the executive director of RSC a hearing conducted in accordance with the substantive terms of Chapter 119. of the Revised Code. The request shall be written or tape recorded and shall state the cause of dissatisfaction.

(D) The complainant may have a representative in any proceeding described in paragraphs (B) to (C) of this rule; any costs for such representation shall be assumed by the complainant.

(E) The provisions of this rule shall not apply to actions made in accordance with rule 3304-1-04 of the Administrative Code.

(F) Applicants and program participants shall be informed in writing of their rights under this rule at the time they are notified of the eligibility decision. Such notice shall be in a format requested by the applicant/participant.

R.C. 119.032 review dates: 04/03/2013 and 04/03/2018
Promulgated Under: 119.03
Statutory Authority: 3304.15 , 3304.16(A)
Rule Amplifies: 124.34 , 3304.14
Prior Effective Dates: 7/1/1986, 7/1/1996, 11/1/2002, 6/25/2007