3701-83-13 Complaints.

(A) Each HCF shall develop and follow policies and procedures to receive, investigate, and report findings on complaints regarding the quality or appropriateness of services. The documentation of complaints shall, at a minimum, include the following:

(1) The date complaint was received;

(2) The identity, if provided, of the complainant;

(3) A description of complaint;

(4) The identity of persons or facility involved;

(5) The findings of the investigation; and

(6) The resolution of the complaint.

(B) The HCF shall post the toll free complaint hotline of the department’s complaint unit in a conspicuous place in the HCF.

Effective: 04/24/2011

R.C. 119.032 review dates: 02/07/2011 and 02/10/2016

Promulgated Under: 119.03

Statutory Authority: 3702.12, 3702.13

Rule Amplifies: 3702.30

Prior Effective Dates: 1/13/1996