3701-84-13 Complaints.

(A) Each provider of a HCS shall develop and follow policies and procedures to effectively receive, investigate, and report findings of complaints regarding the quality or appropriateness of services. The documentation of complaints shall, at a minimum, include the following:

(1) The date complaint was received;

(2) The identity, if provided, of the complainant;

(3) A description of the complaint;

(4) The identity of persons and/or provider of the HCS involved;

(5) The findings of the investigation; and

(6) The resolution of the complaint.

(B) The provider of a HCS shall post the toll free complaint hotline of the department's complaint unit in a conspicuous place in the HCS.

R.C. 119.032 review dates: 05/11/2012 and 05/01/2017
Promulgated Under: 119.03
Statutory Authority: 3702.11 , 3702.13
Rule Amplifies: 3702.11 , 3702.12 , 3702.13 , 3702.14 , 3702.141 , 3702.15 , 3702.16 , 3702.18 , 3702.19 , 3702.20
Prior Effective Dates: 3/1/1997, 3/24/03