(A) Offices of the bureau of workers' compensation shall be located in cities as the administrator establishes and each office will be open during posted hours of operation, holidays excepted, for the receipt and filing of claim applications or any other documents and for the transaction of any business pertinent to the administration of the workers' compensation law.
(B) Any application, form, or document required to be filed with the bureau but received by the industrial commission or managed care organization (MCO) shall be considered filed on the date stamped received by the commission or MCO and shall be forwarded to the appropriate bureau office or section for processing. Any application, form, or document required to be filed with the commission but received by the bureau or MCO shall be considered filed on the date stamped received by the bureau or MCO and shall be forwarded to the appropriate commission office or section for processing.
(C) The rules in this chapter shall govern claims procedures before the bureau, and include related matters applicable to claims procedures before the industrial commission.
(D) Failure to adhere to the rules of the bureau shall be a valid ground for refusal by the bureau to grant the relief sought and may result in further action as may be applicable under each case.
(E) All claims shall be processed in an orderly, uniform and timely fashion.
Five Year Review (FYR) Dates: 4/8/2019 and 07/01/2024
Promulgated Under: 119.03
Statutory Authority: 4121.12, 4121.30, 4121.31
Rule Amplifies: 4121.121, 4123.05
Prior Effective Dates: 10/17/1968, 01/16/1978, 09/01/1996