(A) Complaints against a licensee or an unlicensed practitioner may be submitted to the board in writing, via telephone, via electronic mail, or in person. Upon receipt of a complaint, the board representative receiving that documentation shall forthwith submit the complaint to the executive director or his or her designee for review. If the complaint is submitted orally, the board representative receiving the complaint shall forthwith reduce the information received to writing and submit the written complaint to the executive director or his or her designee for review. Complaints shall not be submitted directly either orally or in writing to members of the board.
(B) Upon receipt of a complaint, the executive director or his or her designee shall promptly review the information submitted. The executive director or designee shall make an initial determination whether the complaint sufficiently identifies a person subject to the board's jurisdiction and the allegations, if substantiated, would constitute a violation of Chapter 4734. of the Revised Code or agency-level 4734 of the Administrative Code. The executive director or designee may consult with legal counsel or a designated board member during the review process.
(C) Once a complaint has been assigned a case number, the executive director or designee shall assign a board representative to conduct an investigation of the facts.