Upon a consumer's request, a public utility shall provide a copy of the company's applicable tariffed rules and regulations. In the event that the public utility does not maintain a copy of the tariffed rules and regulations within the county where the customer is served, the public utility must provide the information in the format requested by the consumer, i.e., via e-mail, internet website, fax or first class mail. Unless the consumer agrees to another date, the public utility shall provide the information within five business days. Paper copies of any items requested shall be provided at cost. This rule does not apply to any industry for which the commission has prescribed a more specific rule regarding the requirement to make available a company's tariff, e.g., rule 4901:1-5-06 of the Administrative Code.