(A) A PIPP customer who is current on his/her PIPP payments shall not be disconnected, refused reconnection, or denied a transfer of service to a new address, based solely on outstanding arrearages accrued while in the PIPP program.
(B) No gas or natural gas utility company shall require a deposit on PIPP customer accounts or new or reconnected accounts where the customer has signed up for PIPP. The gas or natural gas utility company may assess the customer the deposit if it is determined that the customer is ineligible for PIPP. Any deposit paid by a customer prior to signing up for PIPP, to initiate, retain or restore service, shall, upon enrollment in PIPP, be credited to the customer's outstanding arrearage.
(C) No gas or natural gas utility company shall apply late fees to a PIPP customer's account.
(D) The gas or natural gas utility company shall include the PIPP customer's anniversary date on each monthly bill.
Replaces: part of 4901:1-18-04
R.C. 119.032 review dates: 11/30/2013
Promulgated Under: 111.15
Statutory Authority: 4905.04, 4905.06
Rule Amplifies: 4905.06, 4905.22, 4933.12, 4933.122
Prior Effective Dates: 3/22/80, 10/6/82, 12/1/83, 1/19/84, 10/10/84, 1/8/85, 12/7/91, 9/1/04