(A) Retail natural gas suppliers and governmental aggregators shall not engage in unfair, misleading, deceptive, or unconscionable acts or practices related to, without limitation, the following activities:
(1) Marketing, solicitation, or sale of a competitive retail natural gas service.
(2) Administration of contracts for such service.
(3) Provision of such service, including interactions with consumers.
(B) Retail natural gas suppliers shall maintain an employee and an office open for business in the state of Ohio.
(C) Retail natural gas suppliers and governmental aggregators shall not cause or arrange for the disconnection of distribution service, or employ the threat of such actions, as a consequence of contract termination, customer nonpayment, or for any other reason.
(D) Retail natural gas suppliers and governmental aggregators shall not change or authorize the changing of a customer's supplier of competitive retail natural gas service without the customer's prior consent, as provided for under rule 4901:1-29-06 of the Administrative Code. For the purpose of procuring competitive retail natural gas services, this requirement does not apply to automatic governmental aggregation and for the percentage of income payment program.
(E) All retail natural gas suppliers and governmental aggregators shall include, in their certification application, the name, telephone number, and e-mail address of a contact person who will respond to commission concerns pertaining to consumer complaints. If any of the required information relating to the contact person should change, the retail natural gas supplier or governmental aggregator shall file notice of such changes to the commission within thirty days of such material change, consistent with paragraphs (A) and (B)(8) of rule 4901:1-27-10 of the Administrative Code.