4901:1-6-17 Truth in billing requirements.

(A) Every telephone company shall comply with the federal communications commission’s truth in billing requirements in 47 C.F.R. 64.201 and shall, in conformance with those requirements, accurately identify on every bill all services rendered, the providers of those services, and all billed charges, fees, and taxes so that they are clear and not misleading.

(B) Every customer’s bill shall include a statement that customers with bill questions or complaints should contact the telephone company first, as well as the following text:

“If your complaint is not resolved after you have called (name of the utility), or for general utility information, residential and business customers may contact the Public Utilities Commission of Ohio for assistance at 1-800-686-7826 (toll free) or for TTY at 1-800-686-1570 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays, or at www.puco.ohio.gov.”

For residential bills the text shall also include:

“Residential customers may also contact the Ohio Consumers’ Counsel for assistance with complaints and utility issues at 1-877-742-5622 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays, or at www.pickocc.org.”

Replaces: 4901:1-5-09

Effective: 01/20/2011

R.C. 119.032 review dates: 11/30/2015

Promulgated Under: 111.15

Statutory Authority: 4901.13, 4927.03

Rule Amplifies: 4927.04

Prior Effective Dates: 4/8/03, 9/18/07