4901:1-1-01 Consumer information.

Upon a consumer's request, a public utility shall provide a copy of the consumer's contract or of the company's applicable tariffed rules and regulations in the format requested by the consumer, i.e., via e-mail, internet website, fax, or first class mail. Unless the consumer agrees to another date, the public utility shall provide the information within five business days. Paper copies of any items requested shall be provided at cost. This rule does not apply to any industry for which the commission has prescribed a more specific rule regarding the requirement to make available a company's tariff.

Effective: 06/15/2014
R.C. 119.032 review dates: 03/26/2014 and 04/10/2019
Promulgated Under: 111.15
Statutory Authority: 4905.30
Rule Amplifies: 4905.30
Prior Effective Dates: 9/30/07, 3/1/03