(A) General. This rule prescribes the measurement of each electric utility's service reliability, the development of minimum performance standards for such reliability, and the reporting of performance against the established standards.
(B) Service reliability indices and minimum performance standards.
(1) The service reliability indices are as follows:
"CAIDI," or the customer average interruption duration index, represents the average interruption duration or average time to restore service per interrupted customer. CAIDI is expressed by the following formula:
CAIDI equals sum of customer interruption durations divided by total number of customer interruptions
"SAIFI," or the system average interruption frequency index, represents the average number of interruptions per customer. SAIFI is expressed by the following formula:
SAIFI equals total number of customer interruptions divided by total number of customers served
(2) Each electric utility in this state shall file with the commission an application to establish company-specific minimum reliability performance standards.
(3) Applications for approval of a reliability performance standard shall include:
(a) A proposed methodology for establishing reliability standards.
(b) A proposed company-specific reliability performance standard for each service reliability index based on the proposed methodology.
(c) Supporting justification for the proposed methodology and each resulting performance standard.
(4) Supporting justification for the proposed methodology and each resulting performance standard.
(a) Performance standards should reflect historical system performance, system design, technological advancements, service area geography, customer perception survey results as defined in paragraph (B)(4)(b) of this rule, and other relevant factors.
(b) Each electric utility shall periodically (no less than every three years) conduct a customer perception survey. The survey results shall also be used as an input to the methodology for calculating new performance standards. The survey shall be paid for by the electric utility and shall be conducted under staff oversight. The objective of the survey is to measure customer perceptions, including, but not limited to expectations of electric service reliability in terms of the service reliability indices defined in paragraph (B)(1) of this rule.
(c) Performance data during major events and transmission outages shall be excluded from the calculation of the indices, proposed standards, and any revised performance standards, as set forth in paragraph (B) of this rule.
(5) A complete set of work papers must be filed with the application. Work papers must include, but are not limited to, any and all documents prepared by the electric utility for the application, a list of assumptions used in establishing its proposed methodology, and a narrative or other justification for its proposed methodology and each resulting performance standard.
(6) Unless otherwise ordered by the commission, legal director, deputy legal director, or attorney examiner, the following procedural schedule shall apply:
(a) Upon the filing of an application, the commission, legal director, deputy legal director, or an attorney examiner will schedule a technical conference. The purpose of the technical conference is to allow interested persons an opportunity to better understand the electric utility's application. The electric utility will have the necessary personnel in attendance at this conference so as to explain, among other things, the filing, the work papers and the manner in which methodologies and resulting performance standards were devised. The conference will be held at the commission offices.
(b) Within twenty calendar days after the technical conference, any person may file comments.
(c) Within thirty calendar days after the technical conference, the commission's staff may file comments.
(d) Within fifty calendar days after the technical conference, any person may file a response to the comments.
(e) If it appears to the commission that the proposals in the application may be unjust or unreasonable, the commission shall set the matter for hearing and shall publish notice of the hearing in accordance with section 4909.10 of the Revised Code. At such hearing, the burden of proof to show that the proposals in the application are just and reasonable shall be upon the electric utility.
(f) Interested persons wishing to participate in the hearing shall file a motion to intervene no later than thirty calendar days after the issuance of the entry scheduling the hearing, unless ordered otherwise by the commission, legal director, deputy legal director, or attorney examiner. This rule does not prohibit the filing of a motion to intervene and conducting discovery prior to the issuance of an entry scheduling a hearing.
(7) An electric utility may request to revise its authorized performance standards (starting with the next succeeding calendar year) by filing its revisions and supporting justification for such revisions with the commission for approval pursuant to paragraph (B)(6) of this rule, unless otherwise ordered by the commission, legal director, deputy legal director, or attorney examiner.
(C) Annual report. Each electric utility shall file with the commission an annual report by March thirty-first of each year. That annual report shall include the following information regarding the previous calendar year:
(1) Annual performance and supporting data for each service reliability index set forth in paragraph (B) of this rule both with and without exclusions for major events and transmission outages. Supporting data includes, for example, the number of customers served, the number of customer interruptions, the number of customer minutes interrupted, SAIFI data for a major event, CAIDI data for a major event, information concerning a transmission interruption, and a listing of distribution circuits interrupted during a transmission interruption.
(2) Performance on the same indices during major events and transmission outages, reported in separate categories with their respective supporting data.
(3) Data for the total number of sustained outages, customers interrupted, and customer minutes interrupted for each outage cause code, all of which shall be reported in the following versions:
(a) Data excluding major events and transmission outages.
(b) Data for major events only.
(c) Data for transmission outages only.
(4) Data for the total number of momentary interruptions on the electric utility's system where practicable.
(5) Each electric utility shall file the annual report required by paragraph (C) of this rule in an electronic form prescribed by the commission or its staff.
(D) If the annual performance of an electric utility does not meet the electric utility's performance standard for any index, the electric utility shall submit an action plan to the director of the service monitoring and enforcement department, by March thirty-first of the year following the year when the standard was missed.
(1) The action plan shall include the following:
(a) Factors which contributed to the actual performance level for that index.
(b) A proposal for improving performance to a level that meets or exceeds the performance standards authorized for each missed reliability index, including each action taken or planned to be taken, and the anticipated completion date.
(2) The action plan shall be submitted in an electronic form prescribed by the commission or its staff.
(3) A status report on each action included in the action plan shall be submitted to the director of the service monitoring and enforcement department upon request of the staff.
(E) Failure to meet the same performance standard for two consecutive years shall constitute a violation of this rule.
Five Year Review (FYR) Dates: 09/30/2014 and 09/30/2019
Promulgated Under: 111.15
Statutory Authority: 4905.22, 4905.04, 4928.06, 4928.11
Rule Amplifies: 4905.06, 4905.22, 4905.28, 4928.11
Prior Effective Dates: 7/1/99, 9/18/00, 1/1/04, 6/29/09