4901:1-10-23 Billing adjustments.

(A) When an electric utility has undercharged any nonresidential customer as the result of a meter or metering inaccuracy, billing problem, or other continuing problem under the electric utility's control, unless the customer and the electric utility agree otherwise, the maximum portion of the undercharge that may be billed to the customer in any billing month, based upon the appropriate rates, shall be determined by dividing the amount of the undercharge by the number of months of undercharged service. Each electric utility shall state the total amount to be collected in the first bill under this rule. This rule shall not affect the electric utility's recovery of regular monthly charges.

(B) Billing adjustments for residential customers shall comply with section 4933.28 of the Revised Code.

(C) This rule shall not apply to tampering with or unauthorized reconnection of the meter, metering equipment, or electric utility's property which causes meter or metering inaccuracies or no measurement of service.

Effective: 06/29/2009
R.C. 119.032 review dates: 11/26/2008 and 09/30/2012
Promulgated Under: 111.15
Statutory Authority: 4905.22 , 4905.04 , 4928.06 , 4928.11
Rule Amplifies: 4928.11 , 4905.06 , 4905.22 , 4905.37 , 4933.28
Prior Effective Dates: 7/1/99, 1/1/04