4901:1-13-03 Retention of records and access to records and business activities.

(A) Each gas and natural gas company shall maintain and have available for auditing and inspection any and all utility property and all associated equipment.

(B) The regulations governing the retention and preservation of gas or natural gas company records are set forth in the appendix to rule 4901:1-9-06 of the Administrative Code.

(C) Unless otherwise specified in this chapter, each gas or natural gas company shall maintain records for three years that are sufficient to demonstrate compliance with the rules of this chapter.

(D) Access to records and business activities includes such records and activities as would allow the commission staff to effectively monitor Ohio-specific customer calls made to the gas or natural gas company. Access includes the ability of commission staff to adequately monitor gas or natural gas company customer call center interactions with Ohio customers either at a location in Ohio or in a manner agreed to by the commission staff. Gas and natural gas companies, other than small gas and small natural gas companies, shall provide access to monitor customer/consumer calls without the customer service representative's knowledge of the monitoring.

(E) Each gas or natural gas company (for records retention related to competitive retail natural gas services) shall establish and maintain records and data sufficient to:

(1) Verify its compliance with the requirements of any applicable commission rules.

(2) Support any investigation of customer complaints.

Effective: 4/9/2015
Five Year Review (FYR) Dates: 01/21/2015 and 01/21/2020
Promulgated Under: 111.15
Statutory Authority: 4905.04, 4905.06, 4905.22, 4905.28
Rule Amplifies: 4905.04, 4905.06, 4905.22, 4905.28
Prior Effective Dates: 1/1/1988, 2/1/1991, 2/11/1994, 12/07/2006, 1/6/2011