(A) Each waterworks company and/or sewage disposal system company shall provide to the customer within ten business days after the request, each of the following:
(1) Sections of Chapter 4901:1-15 of the Administrative Code, that pertain to the customer's concern.
(2) Publicly announced information concerning present and intended future availability of services.
(3) Services and rates as proposed in pending tariff(s) or rate case filing(s).
(4) All tariffs and rules applicable to the customer's concern in the company's service area.
(Upon agreement with the customer, a company may provide the information on its web site or by e-mail.)
(B) Each waterworks company and/or sewage disposal system company shall make available, immediately upon inquiry, the current telephone number(s) and address(es) of the agency(ies) regulating the company.