4901:1-17-08 Applicant and/or customer rights.

(A) Each utility company that requests a cash deposit shall notify the applicant/customer of all options available to establish credit as listed in paragraph (A) of rule 4901:1-17-03 of the Administrative Code.

(B) If an applicant for gas or natural gas service indicates that his/her household income is such that the applicant may be eligible for the gas percentage of income payment plan (PIPP) program, the gas or natural gas utility company shall advise the applicant that he/she may apply for the gas PIPP program, in accordance with rule 4901:1-18-12 of the Administrative Code.

(C) If a utility company requires a cash deposit to establish or reestablish service and the applicant/customer expresses dissatisfaction with the utility company's decision, the utility company shall inform the applicant/customer of the following:

(1) The reason(s) for its decision.

(2) How to contest the utility company's decision and show creditworthiness.

(3) The right to have the utility company's decision reviewed by an appropriate utility company supervisor.

(4) The right to have the utility company's decision reviewed by the commission staff, and provide the applicant/customer the toll-free andTTY numbers, address, and the website address of the public utilities commission of Ohio as stated below:

"If you wish to contest the decision for a security deposit, you may call the Public Utilities Commission of Ohio for assistance at 1-800-686-7826 (toll free) or for TTY at 1-800-686-1570 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays, or at www.PUCO.ohio.gov."

(D) Upon request, each utility company shall send the information required by paragraph (C) of this rule to the applicant/customer, in writing, within five business days of the request.

Effective: 11/01/2010
R.C. 119.032 review dates: 01/09/2009 and 11/30/2013
Promulgated Under: 111.15
Statutory Authority: 4905.04
Rule Amplifies: 4905.06 , 4905.22 , 4905.261 , 4933.17
Prior Effective Dates: 5/16/71, 9/1/04