As used in this chapter:
(C) "Ccf" means one hundred cubic feet of natural gas.
(D) "Commission" means the public utilities commission of Ohio.
(G) "Complaint" means any customer/consumer contact when such contact necessitates follow-up by or with the retail natural gas company or governmental aggregator to resolve a point of contention.
(I) "Contract" means an agreement between a customer and retail natural gas supplier or governmental aggregator that specifies the terms and conditions for provision of a competitive retail natural gas service.
(J) "Customer" means a person who contracts with or is solicited by a retail natural gas supplier or governmental aggregator for the provision of a competitive retail natural gas service.
(K) "Deposit" means a sum of money a retail natural gas supplier or governmental aggregator collects from a customer as a precondition for initiating service.
(L) "Direct solicitation" means face-to-face solicitation of a customer initiated by a retail natural gas supplier or governmental aggregator at the home of a customer or at a place other than the normal place of business of the retail natural gas supplier or governmental aggregator and includes door-to-door solicitations.
(M) "Disclosure statement" means any communication between a customer and governmental aggregator including operation and governance plans and opt-out notices.
(O) "Eligible customer" means a person that is eligible to participate in a governmental aggregation in accordance with sections 4929.26 and 4929.27 of the Revised Code and does not include any of the following:
(1) A person that is a both a distribution service customer and a mercantile customer on the date of commencement of service to the governmental aggregation, or the person becomes a distribution service customer after the service commencement date and is also a mercantile customer.
(2) A person that is supplied with commodity sales service pursuant to a contract with a retail natural gas supplier that is in effect on the effective date of the ordinance or resolution authorizing the aggregation.
(3) A person that is supplied with commodity sales service as part of the percentage of income payment plan program or similar or successor program adopted by the commission under Chapter 4905. or 4929. of the Revised Code.
(4) A customer that has failed to discharge, or enter into a plan to discharge, all existing arrearages owed to or being billed by the incumbent natural gas company.
(P) "Existing customer" means a person who has a contract with a retail natural gas supplier or governmental aggregator for the provision of competitive retail natural gas service.
(Q) "Governmental aggregator" has the meaning set forth in division (K)(1) of section 4929.01 of the Revised Code. For purposes of this chapter, "governmental aggregator" specifically excludes a municipal corporation acting exclusively under Section 4 of Article XVIII, Ohio Constitution, as an aggregator for the provision of competitive retail natural gas service.
(R) "Mcf" means one thousand cubic feet of natural gas.
(X) "Regulated sales service customer" means a person who has an agreement by contract and/or tariff with a natural gas company or gas company to receive regulated sales service.
(Y) "Residential customer' means a customer who contracts for a competitive retail natural gas service for residential purposes.
(BB) "Small commercial customer" means a commercial customer which is not a mercantile commercial customer under paragraph (S) of this rule.
(CC) "Solicitation" means any communication intended to elicit a customer's agreement to purchase or contract for a competitive retail natural gas service.
(DD) "Staff" means the commission staff.
(EE) "Toll-free" means telephone access provided to a customer without toll charges to the customer.
(FF) "TDD/TTY" means telecommunication device for the deaf/text telephone yoke as defined in 47 C.F.R. 64.601 as of January 1, 2006.
R.C. 119.032 review dates: 01/24/2007 and 11/30/2011
Promulgated Under: 111.15
Statutory Authority: 4929.22 , 4929.01
Rule Amplifies: 4929.01 , 4929.22 , 4929.26 , 4929.27
Prior Effective Dates: 7/4/02, 4/6/06