(A) The rules in this chapter:
(2) Apply to the services of natural gas companies as necessary to implement the rules of this chapter.
(3) Are intended to:
(a) Provide minimum standards for service quality, safety, and reliability.
(b) Provide customers with sufficient information to make informed decisions about competitive retail natural gas service.
(c) Protect customers against misleading, deceptive, unfair, and unconscionable acts and practices in the marketing, solicitation, and sale of competitive retail natural gas service and in the administration of any contract for that service.
(d) Promote nondiscriminatory access to competitive retail natural gas services, ensure timely enrollment with retail natural gas suppliers and governmental aggregators, maintain natural gas service, and timely and correctly switch retail natural gas suppliers and governmental aggregators.
(B) After notice and an opportunity for hearing, the commission may require a retail natural gas supplier, governmental aggregator or natural gas company to take any appropriate action necessary to comply with these rules and the state's policy as stated in section 4929.02 of the Revised Code, upon any of the following:
(1) The commission's own motion.
(2) Formal complaints brought to the commission.
(3) The application of any retail natural gas supplier, governmental aggregator, natural gas company, or any person.
(C) The commission may, upon an application or a motion filed by a party, waive any requirement of this chapter, other than a requirement mandated by statute, for good cause shown .
(D) The rules in this chapter shall not relieve a retail natural gas supplier or governmental aggregator from complying with all applicable federal, state, and local laws.
(E) The rules of this chapter supersede any inconsistent provisions, terms, and conditions of the retail natural gas supplier's contracts entered into after the effective date of this chapter or other documents describing service offerings for customers or potential customers in Ohio or any inconsistencies found in the natural gas company tariffs.
(F) Enforcement of any rule in this chapter or commission order adopted thereunder will be conducted in accordance with Chapter 4901:1-34 of the Administrative Code.
(G) The rules in this chapter shall not apply to transactions which involve the supplying or the arranging for the supply of natural gas service to mercantile customers. However, "mercantile customer" excludes a customer for which a declaration has been filed under division (L)(2) of section 4929.01 of the Revised Code.
(H) The governmental aggregator may choose to have the retail natural gas supplier perform certain functions as the governmental aggregator's agent. However, the governmental aggregator is still responsible for ensuring that the requirements of this chapter are met.
Five Year Review (FYR) Dates: 07/28/2014 and 07/28/2019
Promulgated Under: 111.15
Statutory Authority: 4929.10, 4929.22, 4905.06
Rule Amplifies: 4929.22, 4905.04, 4905.05, 4929.24, 4929.30, 4929.01(L), 4929.01(N)
Prior Effective Dates: 7/4/02, 4/13/07