When the agency approves, denies, or delays an assistance group's request for replacement food assistance benefits, the assistance group shall be provided written notice of the action.
(A) The notice shall be mailed or personally delivered no less than ten calendar days from the date the loss was reported, fifteen days if the issuance was made by certified or registered mail, or within two working days after the agency receives the signed JFS 07222, "Statement Requesting Replacement of Food Assistance Benefits," (rev. 3/2010), whichever is later.
If a notice of delay was issued, the agency shall issue an approval or denial notice within two working days from the date it receives the information which caused the delay.
(B) The notice shall contain a clear and understandable statement of the decision and the reasons for it, cite the applicable regulations, explain the assistance group's right to and the method of obtaining a county conference and a state hearing, and contain a telephone number to call about free legal services.
(C) JFS 07235 "Action Taken on Your Request for Replacement of Food Assistance Benefits" (rev. 12/2012), or its computer-generated equivalent, shall be used.