(A) Behavioral health hotline service means a provider's twenty-four hour per day, seven days per week capability to respond to telephone calls, often anonymous, made to a provider for crisis assistance. The person may or may not be a client of the provider.
(B) Behavioral health hotline service shall:
(1) Staff the service so that calls are answered twenty-four hours per day, seven days per week;
(2) Provide referrals to crisis intervention service(s) ;
(3) Include, but not be limited to, the following:
(a) Provide support, intervention, and crisis management by telephone to persons in crisis;
(b) Engage in suicide prevention intervention, including inquiring if the individual has a crisis safety plan and using this information in the intervention;
(c) Provide appropriate linkages to all needed services and other community resources, including peer recovery support as applicable;
(d) Provide information regarding crisis services, including the local crisis center phone number, additional referral to support services as indicated; and,
(e) Provide information and referral to immediate psychiatric and medical services when indicated, such as the crisis center or a hospital emergency room.
(4) Ensure that all staff and volunteers receive training in crisis intervention techniques, safety planning, management of risk, and available resources and supports in the county or region where the provider is located;
(5) Be provided by staff and volunteers qualified according to paragraph (D) of this rule; and,
(6) Document the call in the client medical record if it is known that the person calling is a person served by the provider.
(C) The provider service plan for behavioral health hotline services shall include, but not be limited to the requirements that the service:
(1) Function as part of an integrated, comprehensive system of health, behavioral health, and other human service providers;
(2) Ensure the ability to use and work with case management systems, other involved health care providers, and crisis intervention services on a priority basis;
(3) Coordinate with the community's emergency service systems, such as hospital, crisis centers, fire, police, ambulance services, etc.;
(4) Maintain a current listing of available residential or housing placements that can be accessed quickly when emergency housing is needed in conjunction with a crisis intervention mental health service; and
(5) Is provided as part of the alcohol, drug addiction, and mental health services board's emergency crisis plan for the service district.
Replaces: 5122-29-08; 3793:2-1-08
Five Year Review (FYR) Dates: 4/14/2017 and 01/01/2023
Promulgated Under: 119.03
Statutory Authority: 5119.36
Rule Amplifies: 5119.36
Prior Effective Dates: 1/1/91, 7/15/01, 3/25/04, 8/23/07, 7/1/09