(A) The purpose of this rule is to establish procedures for the filing and resolution of complaints involving the programs, services, policies, or administrative practices of the Ohio department of developmental disabilities ("department") or any of the entities under contract with the department.
(B) Any aggrieved person or organization, including a county board of developmental disabilities, may file a complaint involving the programs, services, policies, or administrative practices of the department or any of the entities under contract with the department except:
(1) An employee of the department may not file a complaint under this rule.
(2) A complaint regarding investigation of a major unusual incident shall follow the procedure set forth in rule 5123:2-17-02 of the Administrative Code and is not subject to this rule.
(3) A matter subject to the Ohio department of job and family services medicaid appeal processes in section 5101.35 of the Revised Code and Chapters 5101:6-1 to 5101:6-9 of the Administrative Code is not subject to this rule.
(4) A matter over which another department or tribunal has jurisdiction is not subject to this rule.
(C) Complaints may be filed with the department only after exhausting all applicable administrative remedies and complaint resolution procedures.
(D) A complaint must be filed with the director of the department within ninety calendar days of the action which is the subject of the complaint. A complaint shall be in writing and include, if known to the complainant:
(1) The facts giving rise to the complaint;
(2) The name, address, email address, and telephone number of each person involved in the complaint;
(3) Previous actions taken to resolve the complaint; and
(4) A citation to any statute and/or administrative rule the complainant contends was not followed.
(E) The director of the department or his or her designee may obtain additional relevant information and conduct interviews with any relevant parties.
(F) The director of the department or his or her designee may offer mediation to the parties involved in the complaint.
(G) The director of the department shall issue a written decision within thirty days of receipt of the complaint.
(H) The timelines set forth in this rule may be extended by the director of the department for good cause.
(I) The process set forth in this rule shall be followed before commencing a civil action. This rule is not intended to provide any right or cause of action that does not exist absent this rule.