5124-4-02 Receipt of a complaint.

(A) Complaints concerning any activity, practice, policy or procedure which allegedly is adversely affecting or might adversely affect the health, safety, welfare, or civil or human rights of any person may be submitted to the legal rights service (LRS) by telephone, in writing, in person, or by any other form of communication. LRS shall establish, maintain, and publicize a toll free number for receiving complaints.

(B) Complaints received by LRS shall be reviewed in a timely fashion. The review shall determine whether the person is eligible for services from LRS.LRS, at its descretion, may request additional information to determine if the person is eligible for services. A decision of LRS regarding eligibility or acceptance of ombudsman cases is subject to the LRS grievance procedure found at rule 5124-1-06 of the Administrative Code.

(C) Notice from the department of mental retardation and developmental disabilities or the department of mental health pursuant to division (C) of section 5123.604 of the Revised Code shall not be considered a complaint for purposes of agency-level 5124 rules.

HISTORY: Eff 3-23-87 (Emer.); 6-26-87; 5-10-98

Rule promulgated under: RC 119.03

Rule authorized by: RC 5123.601

Rule amplifies: RC 5123.601 to 5123.604

119.032 REVIEW DATE: May 10, 2003