4911.021 Customer telephone complaints.

The consumers' counsel shall not operate a telephone call center for consumer complaints. However, for any calls received by the consumers' counsel concerning consumer complaints , the consumers' counsel may assist consumers with their complaints or forward the calls to the public utilities commission's call center.

Cite as R.C. § 4911.021

Amended by 132nd General Assembly File No. TBD, HB 49, §101.01, eff. 9/29/2017.

Added by 129th General AssemblyFile No.28, HB 153, §101.01, eff. 9/29/2011.

Effective Date: 2007 HB119 09-29-2007