Ohio Administrative Code Search

...(A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the gas or natural gas company to resolve a point of contention. (B) Each gas or natural gas company shall make good faith efforts to settle unresolved disputes, which may include meeting with the customer/consumer at a reasonable time and place. (C) Except as ordered by the co...

...(A) This rule applies to all gas or natural gas company bills, including those issued on behalf of any retail natural gas supplier or governmental aggregator. Gas or natural gas companies shall make dual billing and consolidated billing available to retail natural gas suppliers and governmental aggregators. (B) Bills issued by or for the gas or natural gas company shall be accurate and rendered at monthly intervals...

...(A) This rule applies to all gas or natural gas company bills, including those issued on behalf of any retail natural gas supplier or governmental aggregator. Gas or natural gas companies shall make dual billing and consolidated billing available to retail natural gas suppliers and governmental aggregators. (B) Bills issued by or for the gas or natural gas company shall be accurate and rendered a...

...(A) This rule applies to all gas or natural gas company bills, including those issued on behalf of any retail natural gas supplier or governmental aggregator. Gas or natural gas companies shall make dual billing and consolidated billing available to retail natural gas suppliers and governmental aggregators. (B) Bills issued by or for the gas or natural gas company shall be accurate and rendered at monthly intervals....

...(A) Each gas or natural gas company shall maintain a listing including the twenty-four hour emergency number in each local telephone service provider's directory operating in the gas or natural gas company's service territory. (B) The commission staff may review and/or request modification of informational, promotional, and educational materials. (C) Unfair and deceptive acts or practices. ...

...(A) The commission staff may review and/or request modification of informational, promotional, and educational materials. (B) Unfair and deceptive acts or practices. No gas or natural gas company shall commit an unfair or deceptive act or practice in connection with the promotion or provision of service, including an omission of material information. An unfair or deceptive act/practice includes, but is not limited ...

...(A) At a minimum, the gas or natural gas company tariff shall include provisions governing the relationship between the retail natural gas supplier and the governmental aggregator for competitive retail natural gas service. Such provisions shall address: (1) Nomination and deliveries. (2) Billing (between the gas or natural gas company and the retail natural gas supplier or governmental aggr...

...(A) At a minimum, the gas or natural gas company tariff shall include provisions governing the relationship between the retail natural gas supplier and the governmental aggregator for competitive retail natural gas service. Such provisions shall address: (1) Nomination and deliveries. (2) Billing (between the gas or natural gas company and the retail natural gas supplier or governmental aggregator). (3) Customer b...

...(A) The rules and regulations contained in this chapter govern the furnishing of water and sewage disposal service and facilities to the public by waterworks companies and/or sewage disposal system companies subject to the jurisdiction of the commission. (B) Nothing contained in this chapter shall in any way preclude the commission from any of the following: (1) Pursue formal action, at any...

...(A) The rules and regulations contained in this chapter govern the furnishing of water and sewage disposal service and facilities to the public by waterworks companies and/or sewage disposal system companies subject to the jurisdiction of the commission. (B) The commission may: (1) Pursue formal action, at any time, to alter or amend this chapter. (2) Prescribe different standards for the ren...

...(A) This rule shall govern notice to the public and the conduct of hearings where directed by the commission to be held in cases involving an application by a waterworks company and/or sewage disposal system company for a certificate of public convenience and necessity, an application to amend a certificate, an application to transfer a certificate, or an application for abandonment of a certifica...

...(A) This rule governs notice to the public and the conduct of hearings where directed by the commission to be held in cases involving an application by a waterworks company and/or sewage disposal system company for a certificate of public convenience and necessity, an application to amend a certificate, an application to transfer a certificate, or an application for abandonment of a certificate. ...

...(A) Any person, firm, or corporation desiring to obtain a certificate of public convenience and necessity authorizing such person, firm, or corporation to construct and/or operate a waterworks system and/or a sewage disposal system or to expand the area in which such a system is operated, shall file an application in the form and with the content specified in this rule. Exhibits as described and e...

...(A) Any person, firm, or corporation desiring to obtain a certificate of public convenience and necessity authorizing such person, firm, or corporation to construct and/or operate a waterworks system and/or a sewage disposal system or to expand the area in which such a system is operated, shall file an application in the form and with the content specified in this rule. The required number of copi...

...(A) Before extending a waterworks system and/or a sewage disposal system beyond the boundaries of the area for which a certificate of public convenience and necessity has previously been granted, the holder of the certificate shall apply to the commission for an amendment to the certificate for the proposed expansion area. (B) An application to amend a certificate shall be executed and filed with the commission. Pu...

...(A) Before extending a waterworks system and/or a sewage disposal system beyond the boundaries of the area for which a certificate of public convenience and necessity has previously been granted, the holder of the certificate shall apply to the commission for an amendment to the certificate for the proposed expansion area. (B) Public hearing on and notice of an application to amend a certificate ...

...(A) No certificate of public convenience and necessity to construct and/or operate a waterworks company and/or sewage disposal system company may be transferred or assigned unless the transaction is first approved by the commission. (B) An application for approval of the transfer of a certificate of public convenience and necessity to construct and/or operate a waterworks system and/or sewage dis...

...(A) No certificate of public convenience and necessity to construct and/or operate a waterworks company and/or sewage disposal system company may be transferred or assigned unless the transaction is first approved by the commission. (B) An application for approval of the transfer of a certificate of public convenience and necessity to construct and/or operate a waterworks system and/or sewage dis...

...(A) All improvements or additions to any system of a waterworks company and/or sewage disposal system company involving construction which would alter the capacity of such system, by one per cent or more of that system's design capacity, shall be indicated in writing by the company to the director of the commission's service monitoring and enforcement department or the director's designee prior to...

...(A) All improvements or additions to any system of a waterworks company and/or sewage disposal system company involving construction which would alter the capacity of such system, by one per cent or more of that system's design capacity, shall be indicated in writing by the company to the director of the commission's service monitoring and enforcement department prior to construction. The director...

...(A) Each waterworks company and/or sewage disposal system company shall make every reasonable effort to have on site, within twenty-four hours of a failure of any system component that would prohibit the company from providing service to any of its customers, necessary back-up equipment to keep its system in operation. The company shall maintain a current inventory record and a list of sources of back-up equipment. ...

...(A) Each waterworks company and/or sewage disposal system company shall make every reasonable effort to have on site, within twenty-four hours of a failure of any system component that would prohibit the company from providing service to any of its customers, necessary back-up equipment to keep its system in operation. The company shall maintain a current inventory record and a list of sources of ...

...(A) Unless otherwise authorized by the commission, all records required by these rules shall be made available to the commission or its authorized representatives within ten business days of the date requested. (B) Access to records and business activities includes such records and activities as would allow the commission staff to effectively monitor Ohio-specific customer calls made to the w...

...(A) Unless otherwise authorized by the commission, all records required by these rules shall be made available to the commission or its authorized representatives within ten business days of the date requested and comply with appendix A to rule 4901:1-9-06 of the Administrative Code. (B) Access to records and business activities includes such records and activities as would allow the commission ...

...(A) As a part of its tariff(s), each waterworks company and/or sewage disposal system company shall maintain on file with the commission all of the following: (1) The items required by section 4905.30 of the Revised Code. (2) A statement that nothing within the company's tariff shall take precedence over the rules set forth in this chapter, unless otherwise specifically ordered by the commission pursuant to rule 49...