Skip to main content
Back To Top Top Back To Top
This website publishes administrative rules on their effective dates, as designated by the adopting state agencies, colleges, and universities.

Chapter 3339-5 | Responsibility of Academic Instruction

 
 
 
Rule
Rule 3339-5-05 | Student complaints about the quality of instruction.
 

When a student wishes to make a compliant about the quality of instruction, the student should approach the administrator (e.g., chair, director) of the department or program located on the campus where the course is offered. Under ordinary circumstances, a student approaching an administrator to complain about a member of the instructional staff will be encouraged first of all to confer with the staff member and seek a resolution. When a student is unable to resolve a difficulty with an instructor to the student's satisfaction, there are two acceptable ways in which the student may lodge a complaint against a member of the instructional staff before an administrator or any individual who has administrative duties. The student may file a formal grievance or the student may submit a letter of complaint to the administrator. Anonymous or unsigned statements must be disregarded and destroyed. Formal letters of complaint are to be filed in the departmental student complaint file.

Upon receipt and before acting upon a letter of complaint, the staff member shall be informed of the complaint and given timely opportunity to rebut the accusations or explain the circumstances as viewed by the staff member. If submitted, documents presenting the staff member's position also are to be placed in the departmental student complaint file.

The student who files a complaint is entitled to know how the complaint was processed and what actions were taken in response to it.

Supplemental Information

Authorized By: 3339.1
Amplifies: 3339.1
Rule 3339-5-07 | Office hours for instructional staff.
 

Every member of the instructional staff is expected to establish and maintain regular office hours in order that he or she may be readily available to students and other staff members. These office hours should be announced to students in the staff member's classes near the beginning of each term, included in the instructor's course syllabi, posted on the office door and reported to the department chair. When a student or advisee has a class scheduling conflict or work conflict with the instructors regular office hours, instructors should arrange an alternative meeting time or means of communication with the student.

Supplemental Information

Authorized By: 3339.1
Amplifies: 3339.1