Rule 3304-4-03 | Grievances.
(A) Applicants and eligible individuals shall be informed in writing of their grievance rights under this rule at the time they are notified of an OOD action that affects the provision or denial of a PCA service.
(B) A person may file a grievance concerning a decision that affects the provision or denial of personal care assistance services. The grievant shall submit the grievance in writing to the OOD executive director within thirty days of the notification of the provision or denial of services.
(C) PCA shall offer a grievant an informal review with the OOD PCA program manager or designee within ten business days of OOD receiving the grievance. If a grievant accepts the offer of an informal review, they shall confirm acceptance in writing within five days of receiving the offer.
(1) PCA shall schedule an informal review within fourteen business days of receiving the acceptance of the informal review offer.
(2) The PCA program manager or designee shall provide the individual with an informal resolution in writing no later than ten business days after the informal review is held.
(D) If a grievant does not accept the informal resolution offered by PCA, the grievant may request an administrative hearing by notifying the PCA program manager or designee within ten business days of OOD sending the PCA program manager or designee's informal resolution to the grievant.
(E) If a grievant does not accept the offer of an informal review, they may request an administrative hearing by notifying the OOD PCA program manager or designee within ten business days of the offer for informal review.
(F) The grievant shall be served with notice of the administrative hearing in accordance with section 119.07 of the Revised Code.
(G) The administrative hearing shall be conducted in accordance with Chapter 119. of the Revised Code.
Last updated December 8, 2025 at 7:34 AM
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