Rule 5507-1-06 | Prioritization.
The PSAP shall provide standard operating procedures that ensure telecommunicators prioritize emergency functions over non-emergency functions and include the following:
(A) 9-1-1 requests for service are always an emergency function.
(B) When calls need to be transferred to another PSAP:
(1) An advisement to the caller to remain on the line as well as notification to the caller of the PSAP to which they are being transferred.
(2) That the transfer will be initiated without delay.
(3) That the telecommunicator will remain on the line during the transfer to ensure the caller is properly connected.
(4) A recommendation that, if at all possible, the following information be relayed to the receiving PSAP once the transfer is complete:
(a) Name of the agency making the transfer
(b) Location of the emergency
(c) Nature of the call
(d) Call back number
(e) Known safety information
Last updated August 20, 2021 at 8:53 AM