Ohio Administrative Code Search

...point (PSAP), as defined in section 128.01 of the Revised Code, means a facility to which 9-1-1 requests for service for a specific territory are initially routed for response and where personnel respond to specific requests for emergency service by directly dispatching the appropriate emergency service provider, relaying a message to the appropriate provider, or transferring the call to the a...

...The office of the 9-1-1 administrator, in partnership with the local 9-1-1 coordinators and PSAP managers, shall periodically review these standards and make recommendations for addition, deletion, and/or revision of these standards to the state ESINet steering committee.

...e and process calls at all times. For 9-1-1 systems with automatic rollover to a secondary PSAP, the secondary PSAP fulfills this obligation. The PSAP shall ensure employment of a sufficient number of telecommunicators to allow for prompt receipt and processing of emergency calls in accordance with established call answering standards. The PSAP may participate in a virtual PSAP system where calls are autom...

...es will list answering and processing 9-1-1 emergency calls as the top priority.

...tions and include the following: (A) 9-1-1 requests for service are always an emergency function. (B) When calls need to be transferred to another PSAP: (1) An advisement to the caller to remain on the line as well as notification to the caller of the PSAP to which they are being transferred. (2) That the transfer will be initiated without delay. (3) That the telecommunicator will remain ...

...try resources. (B) The office of the 9-1-1 administrator will establish a process for certifying that telecommunicators meet the minimum training requirements contained in this rule. (C) Any person who answers 9-1-1 requests for service shall be trained to the minimum training standards within six months of employment and before handling such requests without direct oversight. (D) The component...

...ecommunicators who answer and process 9-1-1 requests for service in the state of Ohio and ensure they are kept up to date with industry standards. Resources to consult with include the national emergency number association, the association of public safety communication officials, the United States department of transportation and other industry resources. (B) The office of the 9-1-1 administrato...

...y sources. (B) The office of the 9-1-1 administrator will establish a process to certify that telecommunicators meet the continuing training requirements established by the committee. (C) Any person working in a PSAP and receiving 9-1-1 requests for service shall be required to meet the continuing training standards as follows: Annually, before the first day of February of each calendar year, ...

...ustry sources. (B) The office of the 9-1-1 administrator will establish a process to certify that telecommunicators meet the continuing training requirements established by the committee. (C) Any person working in a PSAP and receiving 9-1-1 requests for service shall be required to meet the continuing training standards as follows: Annually, before the first day of February of each calendar yea...

...ide emergency dispatching either: (1) By establishing an emergency medical dispatching protocol, that provides pre-arrival instruction, through a recognized training provider that meets the standards as set forth by the United States department of transportation, and includes certified emergency medical dispatchers; or (2) By establishing a local emergency medical dispatching protocol approv...

...ide emergency dispatching either: (1) By establishing an emergency medical dispatching protocol, that provides pre-arrival instruction, through a recognized training provider that meets the standards as set forth by the United States department of transportation, and includes certified emergency medical dispatchers; or (2) By establishing a local emergency medical dispatching protocol approv...

...y capable of supporting (maintaining) 9-1-1 call handling/processing equipment and necessary related public safety (communications) services for a minimum of twenty-four hours. (B) An uninterrupted power supply (UPS) and battery system shall be installed and sufficient enough to prevent power surges and provide continuous power to essential 9-1-1 equipment until the generator or other backup powe...

...(A) 9-1-1 personnel and equipment shall be housed in a secure location with appropriate measures taken to allow access to authorized personnel only. (B) A facility housing a 9-1-1 answering point shall have an emergency operation plan (EOP), evacuation plan and a continuity of operation plan (COOP) that includes the 9-1-1 operation and staff.

...(A) 9-1-1 personnel and equipment shall be housed in a secure location with appropriate measures taken to allow access to authorized personnel only. (B) A facility housing a 9-1-1 answering point shall have an emergency operation plan (EOP), evacuation plan and a continuity of operation plan (COOP) for the continued operation of the 9-1-1 center and its staff, each of which contemplates the respo...

...(A) A 9-1-1 answering point shall have multiple methods of notification to response agencies. (B) A 9-1-1 answering point shall have a minimum of two 9-1-1 "lines" and two 9-1-1 answering devices in addition to a minimum of one "line" available for outbound dialing only.

...hat has been established to provide 9-1-1 service for a defined geographic area for a limited time/duration under the following circumstances: (A) A planned special event with a defined duration (example: convention, sporting event, state/county/local fair). (B) An unplanned situation requiring a temporary relocation of an existing PSAP. (C) Any natural or man-made disaster or public safety critical ...

...e the capability of logging/recording 9-1-1 requests for service including voice, data, video and other media used. (B) The PSAP will retain recordings in accordance with state law and local records retention requirements. (C) The PSAP will provide telecommunicators the capability to instantly play back recent 9-1-1 requests.

...e capability of logging/recording 9-1-1 requests for service including voice, data, video and other media, if used. (B) The PSAP will retain recordings in accordance with state law and local records retention requirements. (C) The PSAP will provide telecommunicators the capability to instantly play back recent 9-1-1 requests.

...he following statistics: (A) Total 9-1-1 call volume. (B) 9-1-1 calls by hour of the day. (C) 9-1-1 calls by day of week. (D) 9-1-1 call ring/answer times. (E) 9-1-1 call roll over counts. (F) 9-1-1 abandoned call counts. (G) 9-1-1 calls by type (wireline/wireless/VoIP/etc.). (H) All other data a required by the ESINet Steering Committee or the state 9-1-1 administrator. The PSAP will compile and r...

...he following statistics: (A) Total 9-1-1 call volume. (B) 9-1-1 calls by hour of the day. (C) 9-1-1 calls by day of week. (D) 9-1-1 call ring/answer times. (E) 9-1-1 abandoned call counts. (F) 9-1-1 calls by type (wireline/wireless/VoIP/etc.). (G) All other data a required by the ESINet steering committee or the state 9-1-1 administrator. The PSAP will compile and review this data and ma...

...Ninety per cent of 9-1-1 calls/requests received will be answered withing ten seconds; with ninety-five per cent of 9-1-1 calls/requests received being answered withing twenty seconds.

...Ninety per cent of 9-1-1 calls/requests received will be answered within fifteen seconds; with ninety-five per cent of 9-1-1 calls/requests received being answered within twenty seconds. For the purposes of determining compliance, all calls, including abandoned or unanswered calls, are factored in the calculation of the performance metric.

...ed in this chapter, the office of the 9-1-1 administrator will make contact and offer assistance in complying with the rule and establishing a date of compliance. (B) When a PSAP is found not to meet the established rules by the date of compliance set from the office of the 9-1-1 administrator in paragraph (A) of this rule, the office of the 9-1-1 administrator will notify the ESINet steering com...

... chapter, the office of the state 9-1-1 administrator will make contact with the county 9-1-1 coordinator and offer assistance in complying with the rule. The state 9-1-1 administrator will also notify the county 9-1-1 planning committee of a sixty-day time period to correct the issue and achieve compliance. (B) When the state 9-1-1 administrator concludes that a PSAP has not achieved compliance ...

...(A) The 9-1-1 steering committee publishes the time and place of all regularly scheduled meetings and the time, place, and purpose of all special meetings on its website. (B) Upon request, any person may obtain reasonable advance notification of all meetings at which any specific type of public business is to be discussed by: (1) Writing to the "Ohio 9-1-1 Program Office, Office of First Respond...