Ohio Administrative Code Search

...(A) The rules in this chapter: (1) Apply to investor-owned gas or natural gas companies, as defined in this chapter. (2) Are intended to promote reliable service to consumers and the public, and to provide minimum standards for uniform and reasonable practices. (3) Unless otherwise specified, apply to both residential and nonresidential gas or natural gas service. (B) The commission may, in addition to the rules ...

...re set forth in the appendix to rule 4901:1-9-06 of the Administrative Code. (C) Unless otherwise specified in this chapter, each gas or natural gas company shall maintain records for three years that are sufficient to demonstrate compliance with the rules of this chapter. (D) Access to records and business activities includes such records and activities as would allow the commission staff to effectively monitor Oh...

...re set forth in the appendix to rule 4901:1-9-06 of the Administrative Code. (B) Unless otherwise specified in this chapter, each gas or natural gas company shall maintain records for three years that are sufficient to demonstrate compliance with the rules of this chapter. (C) Access to records and business activities includes such records and activities as would allow the commission staff to effectively monitor Oh...

...ty of the gas or natural gas company. (1) Upon request by a customer, the company shall test its meter to verify its compliance with section 4933.09 of the Revised Code, within thirty business days after the date of the request. (2) The customer or the customer's representative has the right to be present when the meter test is performed at the customer's request. The customer shall be informed by the company of th...

...f the gas or natural gas company. (1) Upon request by a customer, the company shall test its meter to verify its compliance with section 4933.09 of the Revised Code, within thirty business days after the date of the request. (2) The customer or the customer's representative has the right to be present when the meter test is performed at the customer's request. The customer shall be informed ...

...D) Meter test at customer's request. (1) Upon request by a customer, the company shall test its meter to verify its compliance with section 4933.09 of the Revised Code, within thirty business days after the date of the request. (2) The customer or the customer's representative has the right to be present when the meter test is performed at the customer's request. . (3) A written explanation of the test results sh...

...ll be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within three business days after the gas or natural gas company has been notified that the customer's service location is ready for service and all necessary tariff and ...

...e calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within three business days after the gas or natural gas company has been notified that the customer's service location is ready for service and all n...

...ll be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within three business days after the gas or natural gas company has been notified that the customer's service location is ready for service. (b) Requests will be comple...

...on shall include the following items: (1) Complaint procedures available at the gas or natural gas company and the commission. (2) Customer rights and responsibilities including installation of service, payment of bills, disconnection and reconnection of service, meter testing, security deposits, usage history, deferred payment plans, low-income assistance, information relating to the area's "one-call" or "call-bef...

...on shall include the following items: (1) Complaint procedures available at the gas or natural gas company and the commission. (2) Customer rights and responsibilities including installation of service, payment of bills, disconnection and reconnection of service, meter testing, security deposits, usage history, deferred payment plans, low-income assistance, information relating to the area's "one-call" or "call-bef...

...lishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service. These procedures shall be submitted in current form to the commission staff upon request. (2) Upon request, each gas or natural gas company shall provide small commercial gas service customers with th...

...ing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service. These procedures shall be submitted in current form to the commission staff upon request. (2) Upon request, each gas or natural gas company shall provide small commercial gas servi...

...lishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service. (2) Upon request, each gas or natural gas company shall provide small commercial gas service customers with their credit history with that company, a copy of this rule, the commission's website, and ...

...mpering or unauthorized reconnection. (1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs: (a) The gas service meter, metering equipment, or associated property was damaged, interfered with, displaced, bypassed, or otherwise tampered with by a customer, consumer, or other person. (b) A person not authorized by the gas or natural gas company...

...mpering or unauthorized reconnection. (1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs: (a) The gas service meter, metering equipment, or associated property was damaged, interfered with, displaced, bypassed, or otherwise tampered with by a customer, consumer, or other person. (b) A person not authorized by the gas or natural gas company...

...tomers may contact the commission via 7-1-1 (Ohio relay service). (G) If a customer contacts the gas or natural gas company concerning competitive retail natural gas service issues, the gas or natural gas company shall: (1) Review the issue with the customer to determine whether it also involves the gas or natural gas company. (2) Cooperate with the resolution of any joint issues with the retail natural gas suppli...

...rs may contact the commission via 7-1-1 (Ohio relay service). (G) Each gas or natural gas company will also provide a dedicated telephone number staffed from eight a.m. to five p.m., Monday through Friday, except on state holidays, to commission staff to use and provide to consumers when escalating consumer complaints. The gas or natural gas company staff assigned to answer these calls will have ...

...tomers may contact the commission via 7-1-1 (Ohio relay service). (G) Each gas or natural gas company will also provide a dedicated telephone number staffed from eight a.m. to five p.m., Monday through Friday, except on state holidays, to commission staff to use and provide to consumers when escalating consumer complaints. The gas or natural gas company staff assigned to answer these calls will have the authority to...

...lay all of the following information: (1) The customer's name, billing address, service address, account number, and, if applicable, the retail natural gas supplier or governmental aggregator account number. (2) The gas or natural gas company's name and its payment address. (3) The gas or natural gas company's twenty-four hour, local or toll-free telephone number for reporting service emergencies. (4) A statement...

...lay all of the following information: (1) The customer's name, billing address, service address, account number, and, if applicable, the retail natural gas supplier or governmental aggregator account number. (2) The gas or natural gas company's name and its payment address. (3) The gas or natural gas company's twenty-four hour, local or toll-free telephone number for reporting service emerg...

...lay all of the following information: (1) The customer's name, billing address, service address, account number, and, if applicable, the retail natural gas supplier or governmental aggregator account number. (2) The gas or natural gas company's name and its payment address. (3) The gas or natural gas company's twenty-four hour, local or toll-free telephone number for reporting service emergencies. (4) A statement...

...but is not limited to, the following: (1) A gas or natural gas company representing to a customer that distribution service will or may be disconnected unless the customer pays any amount due for nonregulated, nontariffed service. (2) A gas or natural gas company charging a customer for a service for which the customer did not make an initial affirmative order. An affirmative order means that a customer must posi...

...is not limited to, the following: (1) A gas or natural gas company representing to a customer that distribution service will or may be disconnected unless the customer pays any amount due for nonregulated, nontariffed service. (2) A gas or natural gas company charging a customer for a service for which the customer did not make an initial affirmative order. An affirmative order means that a ...

...but is not limited to, the following: (1) A gas or natural gas company representing to a customer that distribution service will or may be disconnected unless the customer pays any amount due for nonregulated, nontariffed service. (2) A gas or natural gas company charging a customer for a service for which the customer did not make an initial affirmative order. An affirmative order means that a customer must positi...