Ohio Administrative Code Search

... for complaints, which shall include: (1) How complaints are made to the electric utility, including a local or toll free number, an address and a website, if applicable. (2) A statement that: "If your complaint is not resolved after you have called (your electric utility), or for general utility information, residential and business customers may contact the public utilities commission of...

... for complaints, which shall include: (1) How complaints are made to the electric utility, including a local or toll free number, an address and a website, if applicable. (2) A statement that: "If your complaint is not resolved after you have called (your electric utility), or for general utility information, residential and business customers may contact the public utilities commission of...

...omers with the following information: (1) Their credit history with that company. (2) A copy of this rule, the commission's website and the toll-free and TTY numbers of the commission's call center. (C) An applicant shall be deemed creditworthy if one of the following criteria is satisfied: (1) The electric utility verifies that the applicant is a creditworthy property owner or verifies the applicant's creditwort...

...obtain service, as set forth in rule 4901:1-10-20 of the Administrative Code. (D) For using electricity or equipment which adversely affects electric utility service to other customers, e.g., voltage fluctuations, power surges, and interruptions of service. (E) When a safety hazard to consumers or their premises, the public, or to the electric utility's personnel or facilities exists. (F) When the customer, landlo...

...in service, as set forth in rule 4901:1-10-20 of the Administrative Code. (D) For using electricity or equipment which adversely affects electric utility service to other customers, e.g., voltage fluctuations, power surges, and interruptions of service. (E) When a safety hazard to consumers or their premises, the public, or to the electric utility's personnel or facilities exists. (F) When the ...

...he commission pursuant to section 4905.31 of the Revised Code, each electric utility shall provide the nonresidential customer with written notice of pending disconnection, when either of the following conditions exists: (1) Violation of or noncompliance with the contract or electric utility's tariff(s) which applies to customer service, other than nonpayment of bills (which is addressed in rule 4901:1-10-17 of...

...ition to the requirements of Chapter 4901:1-18 of the Administrative Code, no electric utility may disconnect service to a residential customer when: (A) That customer fails to pay any charge for a non-tariffed service, including competitive retail electric service (CRES). (B) Any authorized agent or CRES provider providing billing and collection services for the electric utility fails to submit payment for the cus...

...ion to the requirements of Chapter 4901:1-18 of the Administrative Code, no electric utility may disconnect service to a residential customer when: (A) That customer fails to pay any charge for a non-tariffed service, including competitive retail electric service (CRES). (B) Any authorized agent or CRES provider providing billing and collection services for the electric utility fails to submit p...

...mpering or unauthorized reconnection. (1) An electric utility may disconnect service for safety reasons without prior notice to a customer in either of the following circumstances: (a) The electric service meter, metering equipment, or associated property was damaged, interfered or tampered with, displaced, or bypassed. (b) A person not authorized by the electric utility has reconnected service. (2) Each electric...

...mpering or unauthorized reconnection. (1) An electric utility may disconnect service for safety reasons without prior notice to a customer in either of the following circumstances: (a) The electric service meter, metering equipment, or associated property was damaged, interfered or tampered with, displaced, or bypassed. (b) A person not authorized by the electric utility has reconnected service...

...ing or unauthorized reconnection. (1) An electric utility may disconnect service for safety reasons without prior notice to a customer in either of the following circumstances: (a) The electric service meter, metering equipment, or associated property was damaged, interfered or tampered with, displaced, or bypassed. (b) A person not authorized by the electric utility has reconnected service...

... date of receipt of the complaint to: (1) The customer/consumer, when investigating a complaint made directly to the electric utility. (2) The customer/consumer and staff, when investigating a complaint referred to the electric utility by the commission or staff. (D) If an investigation is not completed within ten business days, the electric utility shall provide status reports, either orally or in writing, to upd...

... date of receipt of the complaint to: (1) The customer/consumer, when investigating a complaint made directly to the electric utility. (2) The customer/consumer and staff, when investigating a complaint referred to the electric utility by the commission or staff. (D) If an investigation is not completed within ten business days, the electric utility shall provide status reports, either orally o...

...ity shall take the following actions: (1) Review the issue with the customer to determine whether it also involves the electric utility. (2) Coordinate the resolution of any joint issues with the CRES provider. (3) Refer the customer to the appropriate CRES provider only in those instances where the issue lacks any electric utility involvement. (H) Slamming complaints. (1) A slamming complai...

... consolidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals, and shall contain clear and understandable form and language. Each bill shall state at least the following information: (1) The customer's name, billing address, service address, and account number. (2) The electric utility...

...solidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals, and shall contain clear and understandable form and language. Each bill shall state at least the following information: (1) The customer's name, billing address, service address, and account number. (2) The ...

...solidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals. Each bill shall state at least the following information: (1) The customer's name, billing address, service address, and account number. (2) The electric utility's name and its payment address. (3) The elec...

...ponsibilities, as prescribed by rule 4901:1-10-12 of the Administrative Code, and how to request a copy from the electric utility. (B) Each electric utility shall maintain a listing in each local telephone service provider's directory operating in the electric utility's certified territory. (C) Customer education and marketing practices. Each electric utility shall provide informational, promotional, and education...

...ponsibilities, as prescribed by rule 4901:1-10-12 of the Administrative Code, and how to request a copy from the electric utility. (B) Each electric utility shall maintain a listing in each incumbent local exchange carrier's local directory operating in the electric utility's certified territory. (C) Customer education and marketing practices. Each electric utility shall provide informational, ...

...ponsibilities, as prescribed by rule 4901:1-10-12 of the Administrative Code, and how to request a copy from the electric utility. (B) Customer education and marketing practices. Each electric utility shall provide informational, promotional, and educational materials that are non-customer specific and explain services, rates, and options to customers. The staff may review and/or request mod...

...ice. The annual report shall include: (1) A plan for investment in and improvements to the electric utility's or transmission owner's transmission and distribution facilities/equipment that will ensure high quality, safe, and reliable delivery of energy to customers and will provide the delivery reliability needed for fair and open competition. Each plan shall also contain the estimated cost of implementation and an...

... The annual report shall include: (1) A plan for investment in and improvements to the electric utility's or transmission owner's transmission and distribution facilities/equipment that will ensure high quality, safe, and reliable delivery of energy to customers and will provide the delivery reliability needed for fair and open competition. Each plan shall also contain the estimated cost of i...

... The annual report shall include: (1) A plan for investment in and improvements to the electric utility's or transmission owner's transmission and distribution facilities/equipment. Each plan shall: (a) Cover all of the electric utility's service territory, and shall describe the relevant characteristics of the service territory including the following: (i) Miles of overhead distribut...

...ce pursuant to paragraph (F) of rule 4901:1-10-02 of the Administrative Code, does not apply to this rule. (B) Distribution system performance assessment. For electric distribution circuits, the electric utility shall comply with rule 4901:1-10-11 of the Administrative Code. (C) Transmission system performance assessment. Every five years each electric utility and transmission owner shall file with the commission a...

... pursuant to paragraph (F) of rule 4901:1-10-02 of the Administrative Code, does not apply to this rule. (B) Distribution system performance assessment. For electric distribution circuits, the electric utility shall comply with rule 4901:1-10-11 of the Administrative Code. (C) Transmission system performance assessment. Every five years each electric utility and transmission owner shall file w...