Ohio Administrative Code Search

...ed less the costs to be refunded. (1) Costs to be recovered: Each gas or natural gas company for which Ohio coal research and development projects or facilities are recommended to and accepted by the commission pursuant to division (B)(7) of section 1551.33 of the Revised Code shall recover those reasonable incurred costs associated with projects for the reporting period, less any expenditure...

...t rate filed in accordance with rule 4901:1-12-05 of the Administrative Code shall become effective and shall be applied to customer bills for service rendered on or after the thirtieth day following the filing date established by the commission, or, at the option of the gas or natural gas company, on or after the first day of the month following the thirtieth day after the filing date established by the commission. ...

...rt required by paragraph (B) of rule 4901:1-12-05 of the Administrative Code. (B) Interested persons may file comments on the information filed pursuant to paragraph (A) of this rule within thirty days after the filing of the information. Within ten days after the filing of comments, the gas or natural gas company shall file a response to the comments stating whether the issues raised in the comm...

...rt required by paragraph (B) of rule 4901:1-12-05 of the Administrative Code. (B) The commission may hold a hearing to examine the report and recommendations submitted by the director of the Ohio coal development office, all facts, data, and other information pertinent to the coal research and development costs. (C) The commission shall conduct or cause to be conducted periodic audits of each ga...

...(A) The rules in this chapter: (1) Apply to investor-owned gas or natural gas companies, as defined in this chapter. (2) Are intended to promote reliable service to consumers and the public, and to provide minimum standards for uniform and reasonable practices. (3) Unless otherwise specified, apply to both residential and nonresidential gas or natural gas service. (B) The commission may, in addition to the rules ...

...re set forth in the appendix to rule 4901:1-9-06 of the Administrative Code. (C) Unless otherwise specified in this chapter, each gas or natural gas company shall maintain records for three years that are sufficient to demonstrate compliance with the rules of this chapter. (D) Access to records and business activities includes such records and activities as would allow the commission staff to effectively monitor Oh...

...re set forth in the appendix to rule 4901:1-9-06 of the Administrative Code. (B) Unless otherwise specified in this chapter, each gas or natural gas company shall maintain records for three years that are sufficient to demonstrate compliance with the rules of this chapter. (C) Access to records and business activities includes such records and activities as would allow the commission staff to effectively monitor Oh...

...ty of the gas or natural gas company. (1) Upon request by a customer, the company shall test its meter to verify its compliance with section 4933.09 of the Revised Code, within thirty business days after the date of the request. (2) The customer or the customer's representative has the right to be present when the meter test is performed at the customer's request. The customer shall be informed by the company of th...

...f the gas or natural gas company. (1) Upon request by a customer, the company shall test its meter to verify its compliance with section 4933.09 of the Revised Code, within thirty business days after the date of the request. (2) The customer or the customer's representative has the right to be present when the meter test is performed at the customer's request. The customer shall be informed ...

...D) Meter test at customer's request. (1) Upon request by a customer, the company shall test its meter to verify its compliance with section 4933.09 of the Revised Code, within thirty business days after the date of the request. (2) The customer or the customer's representative has the right to be present when the meter test is performed at the customer's request. . (3) A written explanation of the test results sh...

...ll be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within three business days after the gas or natural gas company has been notified that the customer's service location is ready for service and all necessary tariff and ...

...e calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within three business days after the gas or natural gas company has been notified that the customer's service location is ready for service and all n...

...ll be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within three business days after the gas or natural gas company has been notified that the customer's service location is ready for service. (b) Requests will be comple...

...on shall include the following items: (1) Complaint procedures available at the gas or natural gas company and the commission. (2) Customer rights and responsibilities including installation of service, payment of bills, disconnection and reconnection of service, meter testing, security deposits, usage history, deferred payment plans, low-income assistance, information relating to the area's "one-call" or "call-bef...

...on shall include the following items: (1) Complaint procedures available at the gas or natural gas company and the commission. (2) Customer rights and responsibilities including installation of service, payment of bills, disconnection and reconnection of service, meter testing, security deposits, usage history, deferred payment plans, low-income assistance, information relating to the area's "one-call" or "call-bef...

...lishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service. These procedures shall be submitted in current form to the commission staff upon request. (2) Upon request, each gas or natural gas company shall provide small commercial gas service customers with th...

...ing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service. These procedures shall be submitted in current form to the commission staff upon request. (2) Upon request, each gas or natural gas company shall provide small commercial gas servi...

...lishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service. (2) Upon request, each gas or natural gas company shall provide small commercial gas service customers with their credit history with that company, a copy of this rule, the commission's website, and ...

...mpering or unauthorized reconnection. (1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs: (a) The gas service meter, metering equipment, or associated property was damaged, interfered with, displaced, bypassed, or otherwise tampered with by a customer, consumer, or other person. (b) A person not authorized by the gas or natural gas company...

...mpering or unauthorized reconnection. (1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs: (a) The gas service meter, metering equipment, or associated property was damaged, interfered with, displaced, bypassed, or otherwise tampered with by a customer, consumer, or other person. (b) A person not authorized by the gas or natural gas company...

...tomers may contact the commission via 7-1-1 (Ohio relay service). (G) If a customer contacts the gas or natural gas company concerning competitive retail natural gas service issues, the gas or natural gas company shall: (1) Review the issue with the customer to determine whether it also involves the gas or natural gas company. (2) Cooperate with the resolution of any joint issues with the retail natural gas suppli...

...rs may contact the commission via 7-1-1 (Ohio relay service). (G) Each gas or natural gas company will also provide a dedicated telephone number staffed from eight a.m. to five p.m., Monday through Friday, except on state holidays, to commission staff to use and provide to consumers when escalating consumer complaints. The gas or natural gas company staff assigned to answer these calls will have ...

...tomers may contact the commission via 7-1-1 (Ohio relay service). (G) Each gas or natural gas company will also provide a dedicated telephone number staffed from eight a.m. to five p.m., Monday through Friday, except on state holidays, to commission staff to use and provide to consumers when escalating consumer complaints. The gas or natural gas company staff assigned to answer these calls will have the authority to...

...lay all of the following information: (1) The customer's name, billing address, service address, account number, and, if applicable, the retail natural gas supplier or governmental aggregator account number. (2) The gas or natural gas company's name and its payment address. (3) The gas or natural gas company's twenty-four hour, local or toll-free telephone number for reporting service emergencies. (4) A statement...

...lay all of the following information: (1) The customer's name, billing address, service address, account number, and, if applicable, the retail natural gas supplier or governmental aggregator account number. (2) The gas or natural gas company's name and its payment address. (3) The gas or natural gas company's twenty-four hour, local or toll-free telephone number for reporting service emerg...