Ohio Administrative Code Search

...ll be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within three business days after the gas or natural gas company has been notified that the customer's service location is ready for service. (b) Requests will be comple...

...on shall include the following items: (1) Complaint procedures available at the gas or natural gas company and the commission. (2) Customer rights and responsibilities including installation of service, payment of bills, disconnection and reconnection of service, meter testing, security deposits, usage history, deferred payment plans, low-income assistance, information relating to the area's "one-call" or "call-bef...

...on shall include the following items: (1) Complaint procedures available at the gas or natural gas company and the commission. (2) Customer rights and responsibilities including installation of service, payment of bills, disconnection and reconnection of service, meter testing, security deposits, usage history, deferred payment plans, low-income assistance, information relating to the area's "one-call" or "call-bef...

...lishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service. These procedures shall be submitted in current form to the commission staff upon request. (2) Upon request, each gas or natural gas company shall provide small commercial gas service customers with th...

...ing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service. These procedures shall be submitted in current form to the commission staff upon request. (2) Upon request, each gas or natural gas company shall provide small commercial gas servi...

...lishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service. (2) Upon request, each gas or natural gas company shall provide small commercial gas service customers with their credit history with that company, a copy of this rule, the commission's website, and ...

...mpering or unauthorized reconnection. (1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs: (a) The gas service meter, metering equipment, or associated property was damaged, interfered with, displaced, bypassed, or otherwise tampered with by a customer, consumer, or other person. (b) A person not authorized by the gas or natural gas company...

...mpering or unauthorized reconnection. (1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs: (a) The gas service meter, metering equipment, or associated property was damaged, interfered with, displaced, bypassed, or otherwise tampered with by a customer, consumer, or other person. (b) A person not authorized by the gas or natural gas company...

...tomers may contact the commission via 7-1-1 (Ohio relay service). (G) If a customer contacts the gas or natural gas company concerning competitive retail natural gas service issues, the gas or natural gas company shall: (1) Review the issue with the customer to determine whether it also involves the gas or natural gas company. (2) Cooperate with the resolution of any joint issues with the retail natural gas suppli...

...rs may contact the commission via 7-1-1 (Ohio relay service). (G) Each gas or natural gas company will also provide a dedicated telephone number staffed from eight a.m. to five p.m., Monday through Friday, except on state holidays, to commission staff to use and provide to consumers when escalating consumer complaints. The gas or natural gas company staff assigned to answer these calls will have ...

...tomers may contact the commission via 7-1-1 (Ohio relay service). (G) Each gas or natural gas company will also provide a dedicated telephone number staffed from eight a.m. to five p.m., Monday through Friday, except on state holidays, to commission staff to use and provide to consumers when escalating consumer complaints. The gas or natural gas company staff assigned to answer these calls will have the authority to...

...lay all of the following information: (1) The customer's name, billing address, service address, account number, and, if applicable, the retail natural gas supplier or governmental aggregator account number. (2) The gas or natural gas company's name and its payment address. (3) The gas or natural gas company's twenty-four hour, local or toll-free telephone number for reporting service emergencies. (4) A statement...

...lay all of the following information: (1) The customer's name, billing address, service address, account number, and, if applicable, the retail natural gas supplier or governmental aggregator account number. (2) The gas or natural gas company's name and its payment address. (3) The gas or natural gas company's twenty-four hour, local or toll-free telephone number for reporting service emerg...

...lay all of the following information: (1) The customer's name, billing address, service address, account number, and, if applicable, the retail natural gas supplier or governmental aggregator account number. (2) The gas or natural gas company's name and its payment address. (3) The gas or natural gas company's twenty-four hour, local or toll-free telephone number for reporting service emergencies. (4) A statement...

...but is not limited to, the following: (1) A gas or natural gas company representing to a customer that distribution service will or may be disconnected unless the customer pays any amount due for nonregulated, nontariffed service. (2) A gas or natural gas company charging a customer for a service for which the customer did not make an initial affirmative order. An affirmative order means that a customer must posi...

...is not limited to, the following: (1) A gas or natural gas company representing to a customer that distribution service will or may be disconnected unless the customer pays any amount due for nonregulated, nontariffed service. (2) A gas or natural gas company charging a customer for a service for which the customer did not make an initial affirmative order. An affirmative order means that a ...

...but is not limited to, the following: (1) A gas or natural gas company representing to a customer that distribution service will or may be disconnected unless the customer pays any amount due for nonregulated, nontariffed service. (2) A gas or natural gas company charging a customer for a service for which the customer did not make an initial affirmative order. An affirmative order means that a customer must positi...

...rvice. Such provisions shall address: (1) Nomination and deliveries. (2) Billing (between the gas or natural gas company and the retail natural gas supplier or governmental aggregator). (3) Customer billing (options, collection, application of customer payments). (4) Measurement of delivered volume. (5) Shrinkage and retainable factors. (6) Customer enrollment process information exchange. (7) Dispute resoluti...

...rvice. Such provisions shall address: (1) Nomination and deliveries. (2) Billing (between the gas or natural gas company and the retail natural gas supplier or governmental aggregator). (3) Customer billing (options, collection, application of customer payments). (4) Measurement of delivered volume. (5) Shrinkage and retainable factors. (6) Customer enrollment process information exc...

...rvice. Such provisions shall address: (1) Nomination and deliveries. (2) Billing (between the gas or natural gas company and the retail natural gas supplier or governmental aggregator). (3) Customer billing (options, collection, application of customer payments). (4) Measurement of delivered volume. (5) Shrinkage and retainable factors. (6) Customer enrollment process information exchange. (7) Dispute resoluti...

... 710, 711, 713, 714, 715, 716, 717, and 719 of the "Uniform System of Accounts for Class C and D Gas Utilities." (F) "Demand and service charges" means the portion of gas costs billed by a gas or natural gas company's suppliers or other service providers (expressed in dollars and cents per Mcf, dekatherm, or BTU), which relates to the cost of demand, capacity reservation or use, transportation, storage, balancing, g...

... 710, 711, 713, 714, 715, 716, 717, and 719 of the "Uniform System of Accounts for Class C and D Gas Utilities." (F) "Demand and service charges" means the portion of gas costs billed by a gas or natural gas company's suppliers or other service providers (expressed in dollars and cents per Mcf, dekatherm, or BTU), which relates to the cost of demand, capacity reservation or use, transportatio...

... 710, 711, 713, 714, 715, 716, 717, and 719 of the "Uniform System of Accounts for Class C and D Gas Utilities." (F) "Demand and service charges" means the portion of gas costs billed by a gas or natural gas company's suppliers or other service providers (expressed in dollars and cents per Mcf, dekatherm, or BTU), which relates to the cost of demand, capacity reservation or use, transportatio...

..., determined in accordance with rule 4901:1-14-05 of the Administrative Code and its appendix; (B) The data and calculations used to determine the updated gas cost recovery rate; (C) Where appropriate, notations indicating the use of weather-normalized or forecasted sales volumes in the gas cost recovery report and/or updates; (D) The frequency of revisions to the expected gas cost component, the effective dates,...

... determined in accordance with rule 4901:1-14-05 of the Administrative Code and its appendix; (B) The data and calculations used to determine the updated gas cost recovery rate; (C) Where appropriate, notations indicating the use of weather-normalized or forecasted sales volumes in the gas cost recovery report and/or updates; and (D) The frequency of revisions to the expected gas cost compone...