Ohio Administrative Code Search

...(A) Each electric utility shall establish written procedures to determine creditworthiness of nonresidential applicants and customers for service based solely on the customer's or applicant's creditworthiness. These procedures shall be submitted in current form to the staff upon request. (B) Upon request, each electric utility shall provide applicants/customers with the following information: (1...

...(A) Each electric utility shall establish written procedures to determine creditworthiness of nonresidential applicants and customers for service based solely on the customer's or applicant's creditworthiness. (B) Upon request, each electric utility shall provide applicants/customers with the following information: (1) Their credit history with that company. (2) A copy of this rule, the com...

...Each electric utility may refuse or disconnect service to nonresidential customers for only the following reasons: (A) When the customer violates or fails to comply with an applicable electric utility contract or tariff(s). (B) When electric utility service to a customer violates any law of this state or any political subdivision thereof, or any federal law or regulation. (C) When a consumer tampers with elect...

...Each electric utility may refuse or disconnect service to nonresidential customers for only the following reasons: (A) When the customer violates or fails to comply with an applicable electric utility contract or tariff(s). (B) When electric utility service to a customer violates any law of this state or any political subdivision thereof, or any federal law or regulation. (C) When a consumer tamp...

...(A) Except as otherwise provided by contract approved by the commission pursuant to section 4905.31 of the Revised Code, each electric utility shall provide the nonresidential customer with written notice of pending disconnection, when either of the following conditions exists: (1) Violation of or noncompliance with the contract or electric utility's tariff(s) which applies to customer service, other than nonpay...

...(A) A nonresidential customer's bill for tariffed services shall not be due earlier than twenty-one calendar days from the date of the postmark on the bill. If the bill is not paid by the due date, it then becomes past due. (B) The utility may disconnect service, after at least five days notice, during normal business hours. However, no disconnection for nonpayment shall be made after twelve-thirty p.m. on the day p...

...(A) A nonresidential customer's bill for tariffed services shall not be due earlier than twenty-one calendar days from the date of the postmark on the bill. If the bill is not paid by the due date, it then becomes past due. (B) The utility may disconnect service, after at least five days notice, during normal business hours. However, no disconnection for nonpayment shall be made after twelve-thir...

...(A) A nonresidential customer's bill for tariffed services shall not be due earlier than twenty-one calendar days from the date of the postmark on the bill. If the bill is not paid by the due date, it then becomes past due. (B) The utility may disconnect service, after at least five days notice, during normal business hours. However, no disconnection for nonpayment shall be made after twelve-thir...

...In addition to the requirements of Chapter 4901:1-18 of the Administrative Code, no electric utility may disconnect service to a residential customer when: (A) That customer fails to pay any charge for a non-tariffed service, including competitive retail electric service (CRES). (B) Any authorized agent or CRES provider providing billing and collection services for the electric utility fails to submit payment for t...

...In addition to the requirements of Chapter 4901:1-18 of the Administrative Code, no electric utility may disconnect service to a residential customer when: (A) That customer fails to pay any charge for a non-tariffed service, including competitive retail electric service (CRES). (B) Any authorized agent or CRES provider providing billing and collection services for the electric utility fails to ...

...(A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the electric utility to resolve a point of contention. (B) Each electric utility shall make good faith efforts to settle unresolved disputes, which efforts may include meeting with the customer/consumer at a reasonable time and place. (C) Except as ordered by the commission or ...

...(A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the electric utility to resolve a point of contention. (B) Each electric utility shall make good faith efforts to settle unresolved disputes, which efforts may include meeting with the customer/consumer at a reasonable time and place. (C) Except as ordered b...

...(A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the electric utility to resolve a point of contention. (B) Each electric utility shall make good faith efforts to settle unresolved disputes, which efforts may include meeting with the customer/consumer at a reasonable time and place. (C) Except as ordered b...

...(A) This rule applies to electric utility bills that do not include any competitive retail electric service (CRES) provider charges. Requirements for consolidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals, and shall contain clear and understandable form and language. Each bill shal...

...(A) This rule applies to electric utility bills that do not include any competitive retail electric service (CRES) provider charges. Requirements for consolidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals, and shall contain clear and understandable form and lang...

...(A) This rule applies to electric utility bills that do not include any competitive retail electric service (CRES) provider charges. Requirements for consolidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals. Each bill shall state at least the following information...

...(A) Each electric utility shall notify customers annually, by bill insert or other notice, about its summary of customer rights and responsibilities, as prescribed by rule 4901:1-10-12 of the Administrative Code, and how to request a copy from the electric utility. (B) Each electric utility shall maintain a listing in each local telephone service provider's directory operating in the electric utility's certified ter...

...(A) Each electric utility shall notify customers annually, by bill insert or other notice, about its summary of customer rights and responsibilities, as prescribed by rule 4901:1-10-12 of the Administrative Code, and how to request a copy from the electric utility. (B) Each electric utility shall maintain a listing in each incumbent local exchange carrier's local directory operating in the el...

...(A) Each electric utility shall notify customers annually, by bill insert or other notice, about its summary of customer rights and responsibilities, as prescribed by rule 4901:1-10-12 of the Administrative Code, and how to request a copy from the electric utility. (B) Customer education and marketing practices. Each electric utility shall provide informational, promotional, and educational ...

...(A) This rule applies to the inspection, maintenance, repair, and replacement of utility transmission and distribution system facilities (circuits and equipment). The rebuttable presumption that an electric utility and/or transmission owner is providing adequate service pursuant to paragraph (F) of rule 4901:1-10-02 of the Administrative Code, does not apply to this rule. (B) Distribution system performance assessme...

...(A) This rule applies to the inspection, maintenance, repair, and replacement of utility transmission and distribution system facilities (circuits and equipment). The rebuttable presumption that an electric utility and/or transmission owner is providing adequate service pursuant to paragraph (F) of rule 4901:1-10-02 of the Administrative Code, does not apply to this rule. (B) Distribution system ...

...(A) This rule applies to the inspection, maintenance, repair, and replacement of utility transmission and distribution system facilities (circuits and equipment). The rebuttable presumption that an electric utility and/or transmission owner is providing adequate service pursuant to paragraph (F) of rule 4901:1-10-02 of the Administrative Code, does not apply to this rule. (B) Transmission system ...

...(A) Each electric utility shall coordinate with CRES providers to promote nondiscriminatory access to electric services, to ensure timely enrollment with CRES providers to maintain a customer's electric service, and to timely and correctly switch the customer's electric service between CRES providers. (B) Each electric utility shall adopt a supplier tariff containing standardized requirements to the extent such stan...

...(A) Each electric utility shall coordinate with CRES providers to promote nondiscriminatory access to electric services, to ensure timely enrollment with CRES providers to maintain a customer's electric service, and to timely and correctly switch the customer's electric service between CRES providers. (B) Each electric utility shall adopt a supplier tariff containing standardized requirements to ...

...(A) Each electric utility shall coordinate with CRES providers to promote nondiscriminatory access to electric services, to ensure timely enrollment with CRES providers to maintain a customer's electric service, and to timely and correctly switch the customer's electric service between CRES providers. (B) Each electric utility shall adopt a supplier tariff containing standardized requirements to ...