Ohio Administrative Code Search
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Rule 4901:1-10-33 | Consolidated billing requirements.
...(A) This rule applies to an electric utility that issues customers a consolidated electric bill that includes both electric utility and competitive retail electric service (CRES) provider charges for electric services. Nothing in this rule affects the obligations of the electric utility to provide disconnection notices. (B) A supplier agreement between an electric utility and a CRES provider must provide that if the... |
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Rule 4901:1-10-33 | Consolidated billing requirements.
...(A) This rule applies to an electric utility that issues customers a consolidated electric bill that includes both electric utility and competitive retail electric service (CRES) provider charges for electric services. Nothing in this rule affects the obligations of the electric utility to provide disconnection notices. An electric utility cannot discriminate or unduly restrict a customer's CRES p... |
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Rule 4901:1-10-33 | Consolidated billing requirements.
...(A) This rule applies to an electric utility that issues customers a consolidated electric bill that includes both electric utility and competitive retail electric service (CRES) provider charges for electric services. Nothing in this rule affects the obligations of the electric utility to provide disconnection notices. An electric utility cannot discriminate or unduly restrict a customer's CRES p... |
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Rule 4901:1-10-34 | Compliance with PURPA.
...(A) For purposes of this rule, the following definitions shall apply: (1) "Day-ahead energy market" means the day-ahead hourly forward market in which participants offer to sell and bid to buy energy. (2) "Locational marginal price" means the hourly integrated market clearing price for energy at the location the energy is delivered or received. (3) "PURPA" means the Public Utility Regulatory Policies Act of 1978,... |
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Rule 4901:1-10-34 | Compliance with PURPA.
...(A) For purposes of this rule, the following definitions apply: (1) "Day-ahead energy market" means the day-ahead hourly forward market in which participants offer to sell and bid to buy energy. (2) "Locational marginal price" means the hourly integrated market clearing price for energy at the location the energy is delivered or received. (3) "PURPA" means the Public Utility Regulatory Pol... |
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Rule 4901:1-10-35 | Disclosures of Renewable Energy Resource, Energy Efficiency, and Peak Demand Reduction Compliance Costs.
...(A) For purposes of this rule, the following definitions shall apply: (1) "Energy efficiency" has the meaning set forth in paragraph (N) of rule 4901:1-39-01 of the Administrative Code. (2) "Renewable energy resource" has the meaning set forth in division (A)(37) of section 4928.01 of the Revised Code. (B) Each electric distribution utility (EDU) shall list on all customer bills sent by the EDU, the individual cus... |
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Rule 4901:1-10-35 | Disclosures of renewable energy resource, energy efficiency, and peak demand reduction compliance costs.
...(A) For purposes of this rule, the following definitions apply: (1) "Energy efficiency" has the meaning set forth in paragraph (N) of rule 4901:1-39-01 of the Administrative Code. (2) "Renewable energy resource" has the meaning set forth in division (A)(37) of section 4928.01 of the Revised Code. (B) Each electric distribution utility (EDU) shall list on all customer bills sent by the EDU, ... |
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Rule 4901:1-12-01 | Definitions.
...(A) "Commission" means the public utilities commission. (B) "Gas company" and "natural gas company" have the meanings set forth in section 4905.03 of the Revised Code. (C) "Ohio coal research and development cost adjustment" means a provision in a schedule of a gas or natural gas company that requires or allows the company to, without adherence to section 4909.18 or 4909.19 of the Revised Co... |
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Rule 4901:1-12-06 | Ohio coal research and development rate.
...(A) The Ohio coal research and development component equals the costs to be recovered less the costs to be refunded. (1) Costs to be recovered: Each gas or natural gas company for which Ohio coal research and development projects or facilities are recommended to and accepted by the commission pursuant to division (B)(7) of section 1551.33 of the Revised Code shall recover those reasonable inc... |
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Rule 4901:1-13-01 | Definitions.
...As used in this chapter: (A) "Bona fide dispute" means a reasonable dispute registered with the commission's call center or a formal complaint filed with the commission's docketing division. (B) "Business day" means, for purposes of initiation or installation of service, a day when a gas or natural gas company performs regularly scheduled installation and, for all other purposes, a day when the provider observes re... |
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Rule 4901:1-13-01 | Definitions.
...As used in this chapter: (A) "Bona fide dispute" means a reasonable dispute registered with the commission's call center or a formal complaint filed with the commission's docketing division. (B) "Business day" means, for purposes of initiation or installation of service, a day when a gas or natural gas company performs regularly scheduled installation and, for all other purposes, a day when the provider observes re... |
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Rule 4901:1-13-04 | Metering.
...(A) Service provided by a gas or natural gas company shall be metered, except where it is impractical to meter the gas usage, such as in street lighting and temporary or special installations. The usage in such exceptions may be calculated or billed in accordance with an approved tariff on file with the commission. (B) A customer's usage shall be metered by commercially acceptable measuring devices. Meter accuracy s... |
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Rule 4901:1-13-04 | Metering.
...(A) Service provided by a gas or natural gas company shall be metered, except where it is impractical to meter the gas usage, such as in street lighting and temporary or special installations. The usage in such exceptions may be calculated or billed in accordance with an approved tariff on file with the commission. (B) A customer's usage shall be metered by commercially acceptable measuring devic... |
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Rule 4901:1-13-05 | Minimum customer service levels.
...(A) Service initiation and upgrades. Each gas or natural gas company shall complete the installation of new service as set forth in this paragraph. Percentages shall be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within... |
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Rule 4901:1-13-05 | Minimum customer service levels.
...(A) Service initiation and upgrades. Each gas or natural gas company shall complete the installation of new service as set forth in this paragraph. Percentages shall be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests ... |
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Rule 4901:1-13-05 | Minimum customer service levels.
...(A) Service initiation and upgrades. Each gas or natural gas company shall complete the installation of new service as set forth in this paragraph. Percentages shall be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within... |
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Rule 4901:1-13-06 | Provision of customer rights and obligations.
...(A) Each gas or natural gas company shall maintain and make available a handbook of customer rights and obligations. (B) Each gas or natural gas company shall prominently post on its website and shall provide new customers, upon application for service, and existing customers upon request, a written summary of their rights and obligations under this chapter. This summary information shall be in clear and understanda... |
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Rule 4901:1-13-06 | Provision of customer rights and obligations.
...(A) Each gas or natural gas company shall prominently post on its website and shall provide new customers, upon application for service, and existing customers upon request, a written summary of their rights and obligations under this chapter. For purposes of this rule, "new customer" means a customer who opens a new account and has not received the current version of the summary information. (B) At a minimum, the s... |
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Rule 4901:1-13-08 | Standards specific to the provision of small commercial gas service.
...This rule addresses standards involving creditworthiness, deposits, bases for denial or disconnection, notice requirements and reconnection for small commercial customers. (A) Creditworthiness for establishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service... |
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Rule 4901:1-13-08 | Standards specific to the provision of small commercial gas service.
...This rule addresses standards involving creditworthiness, deposits, bases for denial or disconnection, notice requirements and reconnection for small commercial customers. (A) Creditworthiness for establishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commer... |
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Rule 4901:1-13-08 | Standards specific to the provision of small commercial gas service.
...This rule addresses standards involving creditworthiness, deposits, bases for denial or disconnection, notice requirements and reconnection for small commercial customers. (A) Creditworthiness for establishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service... |
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Rule 4901:1-13-09 | Fraudulent practice, tampering, and theft of gas service.
...(A) Each gas or natural gas company shall establish and maintain an antitheft and antitampering plan. (B) Disconnection of service for tampering or unauthorized reconnection. (1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs: (a) The gas service meter, metering equipment, or associated property was damaged, interfered with, displaced, byp... |
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Rule 4901:1-13-09 | Fraudulent practice, tampering, and theft of gas service.
...(A) Disconnection of service for tampering or unauthorized reconnection. (1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs: (a) The gas service meter, metering equipment, or associated property was damaged, interfered with, displaced, bypassed, or otherwise tampered with by a customer, consumer, or other person. (b) A person not authorize... |
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Rule 4901:1-13-10 | Complaints and complaint-handling procedures.
...(A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the gas or natural gas company to resolve a point of contention. (B) Each gas or natural gas company shall make good faith efforts to settle unresolved disputes, which may include meeting with the customer/consumer at a reasonable time and place. (C) Except as ordered by the co... |
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Rule 4901:1-13-10 | Complaints and complaint-handling procedures.
...(A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the gas or natural gas company to resolve a point of contention. (B) Each gas or natural gas company shall make good faith efforts to settle unresolved disputes, which may include meeting with the customer/consumer at a reasonable time and place. (C) Except ... |