Ohio Administrative Code Search

...(A) As a part of its tariff(s), each waterworks company and/or sewage disposal system company shall maintain on file with the commission all of the following: (1) The items required by section 4905.30 of the Revised Code. (2) A statement that nothing within the company's tariff shall take precedence over the rules set forth in this chapter, unless otherwise specifically ordered by the commis...

...(A) Each waterworks company and/or sewage disposal system company shall provide, at the time service is initiated, to new customers and upon the request of an existing customer a summary of their rights and obligations under these rules. The notice shall include current information, be in plain language, and shall be delivered to customers separately by mail or in person. Electronic notice shall b...

...(A) Each waterworks company and/or sewage disposal system company shall provide to the customer within ten business days after the request, each of the following: (1) Rules of Chapter 4901:1-15 of the Administrative Code, that pertain to the customer's concern. (2) Publicly announced information concerning present and intended future availability of services. (3) Services and rates as proposed in pending tariff(s...

...(A) Each waterworks company and/or sewage disposal system company shall provide service to the public in its service territory twenty-four hours per day, every day, except as provided for elsewhere in this chapter. (B) Each waterworks company and/or sewage disposal system company shall: (1) Comply with its tariff(s) which shall be approved by and on file with the commission. (2) Place the respo...

...(A) Each waterworks company and/or sewage disposal system company shall provide service to the public in its service territory twenty-four hours per day, every day, except as provided for elsewhere in this chapter. (B) Each waterworks company and/or sewage disposal system company shall: (1) Comply with its approved tariff(s) on file with the commission. (2) Place the responsibility for the ...

...(A) Each customer bill shall be accurate and rendered at regular intervals and contain the following information: (1) Customer name, billing address, service address, and account number. (2) Company name, telephone number(s), and mailing address. (3) Address or P.O. box where payment may be made. (4) Billing date. (5) Payment due date. (6) Amount due if paid on or before due date. (7) ...

...(A) All bills shall be due not less than fourteen days from the billing date as shown on the bill. The billing date shall be no earlier than the postmark on the billing mailer or, if e-mailed, the date that the e-mail is sent. If not paid by the due date shown on the bill, the bill will be considered past due and may be subject to a late payment charge, if any, as set forth in the company's tariff(s) and as approv...

...(A) All bills shall be due not less than fourteen days from the billing date as shown on the bill. The billing date shall be no earlier than the postmark on the billing mailer or, if e-mailed, the date that the e-mail is sent. If not paid by the due date shown on the bill, the bill will be considered past due and may be subject to a late payment charge, if any, as set forth in the company's tariff...

...(A) Service may not be refused or disconnected to any customer or refused to any applicant for service unless the company complies with all of the disconnection procedures contained in this rule. Service shall not be disconnected to any customer unless the disconnection conditions in this rule may be specifically applied to that customer. (B) Service may be refused or disconnected to any cust...

...(A) Each waterworks company and/or sewage disposal system company shall accept and process both oral and written complaints. (B) Each company shall investigate each complaint in a fair and complete manner and report the results to the customer, either orally or in writing, within ten business days after the date of the receipt of the complaint. (C) Complaint records will be kept in accordanc...

...(A) Conditions beyond the control of the waterworks companies may necessitate waterworks companies to impose water usage restrictions to ensure that the supply is adequate for public fire service and/or basic human needs. (B) A waterworks company must notify the commission's director of the service monitoring and enforcement department or the director's designee of any proposed water usage restr...

...(A) Conditions beyond the control of the waterworks companies may necessitate waterworks companies to impose water usage restrictions to ensure that the supply is adequate for public fire service and/or basic human needs. (B) A waterworks company must notify the commission's director of the service monitoring and enforcement department of any proposed water usage restrictions. Subsequent to this...

...As used in this chapter: (A) "Chief" means the chief of the gas pipeline safety section of the commission or his/her designee. (B) "Commission" means the public utilities commission of Ohio. (C) "Contiguous property" includes, but is not limited to, a manufactured home park as defined in section 4781.01 of the Revised Code; a public or publicly subsidized housing project; an apartment complex; a condominium comple...

...As used in this chapter: (A) "Chief" means of the gas pipeline safety program manager on staff at the commission or his/her designee. (B) "Commission" means the public utilities commission of Ohio. (C) "Contiguous property" includes, but is not limited to, a manufactured home park as defined in section 4781.01 of the Revised Code; a public or publicly subsidized housing project; an apartment comple...

...(A) Each operator and gas gathering/processing plant pipeline operator shall establish and maintain all plans, records, reports, information, and maps necessary to ensure compliance with applicable sections of the pipeline safety code, and keep such plans, records, reports, information, and maps in Ohio at the operator's headquarters or appropriate company office(s) readily available for inspection, examination, and ...

...(A) Each operator and gas gathering/processing plant pipeline operator shall establish and maintain all plans, records, reports, information, and maps necessary to ensure compliance with applicable sections of the pipeline safety code, and keep such plans, records, reports, information, and maps in Ohio at the operator's headquarters or appropriate company office(s) readily available for inspectio...

...(A) Each operator shall maintain all records necessary to ensure compliance with applicable sections of the pipeline safety code, and keep such records readily available for inspection by the commission, its staff, or its authorized representative(s). (1) Unless otherwise provided by this chapter, each operator shall retain records for three years to show compliance with the requirements of the ...

...(A) Each operator and gas gathering/processing plant pipeline operator shall establish and maintain all plans, records, reports, information, and maps necessary to ensure compliance with applicable sections of the pipeline safety code, and keep such plans, records, reports, information, and maps in Ohio at the operator's headquarters or appropriate company office(s) readily available for inspectio...

...(A) Telephone notice of incidents and service failures. (1) Operators shall notify the state of Ohio on all incidents, as defined in rule 4901:1-16-01 of the Administrative Code, by calling 1-844-OHCALL1 (1-844-642-2551) within thirty minutes of discovery unless notification within that time is impracticable under the circumstances. This includes any telephone notice which is required to be...

...(A) Telephone notice of incidents and service failures. (1) Operators shall notify the state of Ohio on all incidents, as defined in rule 4901:1-16-01 of the Administrative Code, by calling 1-844-OHCALL1 (1-844-642-2551) within thirty minutes of discovery unless notification within that time is impracticable under the circumstances. This includes any telephone notice which is required to be...

...(A) Telephone notice of incidents and service failures. (1) Operators shall notify the state of Ohio on all incidents, as defined in rule 4901:1-16-01 of the Administrative Code, by calling 1-844-OHCALL1 (1-844-642-2551) within thirty minutes of discovery unless notification within that time is impracticable under the circumstances. This includes any telephone notice which is required to be...

...(A) Telephone notice of incidents and service failures. (1) Operators shall notify the state of Ohio on all incidents by calling 1-844-OHCALL1 (1-844-642-2551) within one hour of discovery unless notification within that time is impracticable under the circumstances. This includes any telephone notice which is required to be made to the United States department of transportation pursuant to...

...(A) After an inspection or investigation, the staff may issue a notice of probable noncompliance. (B) The staff may issue with the notice of probable noncompliance or separately thereafter: (1) A proposed compliance order. (2) A proposed forfeiture. (C) The staff may issue an amended notice of probable noncompliance, proposed compliance order, or proposed forfeiture at any time prior to the commencement of a g...

...(A) After an inspection or investigation, the staff may issue a notice of hazardous facility. The notice may include a proposed compliance order. (B) The staff may issue an amended notice or proposed compliance order at any time prior to the commencement of a gas pipeline safety proceeding brought pursuant to rule 4901:1-16-12 of the Administrative Code in order to modify or include additional hazards, facts, and ...

...(A) If the staff and operator or gas gathering/processing plant pipeline operator reach agreement regarding any of the following: the occurrence of a noncompliance; the occurrence of a hazardous condition of a facility; the violation of a commission order; a compliance order or remedy; or the amount of a forfeiture, compromise forfeiture, or other payment, the agreement may be reduced to writing in a settlement agree...