Ohio Administrative Code Search

...tric utility shall coordinate with CRES providers to promote nondiscriminatory access to electric services, to ensure timely enrollment with CRES providers to maintain a customer's electric service, and to timely and correctly switch the customer's electric service between CRES providers. (B) Each electric utility shall adopt a supplier tariff containing standardized requirements to the extent such standardization i...

... utility shall coordinate with CRES providers to promote nondiscriminatory access to electric services, to ensure timely enrollment with CRES providers to maintain a customer's electric service, and to timely and correctly switch the customer's electric service between CRES providers. (B) Each electric utility shall adopt a supplier tariff containing standardized requirements to the extent such ...

...(A) Any electric utility or CRES provider that fails to comply with the rules and standards in this chapter, or with any commission order, direction, or requirement promulgated thereunder, may be subject to any and all remedies available under the law, including but not limited to the following: (1) Forfeiture to the state of not more than ten thousand dollars for each such failure, with each day's continuance of th...

...led with the commission. (D) Each CRES provider that serves a government aggregation shall identify its customers using a government aggregation code as provided by the utility at the time of the EDU enrollment and/or change request. (E) Unless a customer notifies the electric utility of the customer's intent not to join a governmental aggregation by responding to the confirmation notice or prov...

...petitive retail electric service (CRES) provider charges for electric services. Nothing in this rule affects the obligations of the electric utility to provide disconnection notices. (B) A supplier agreement between an electric utility and a CRES provider must provide that if the electric utility collects customer payments on behalf of the CRES provider, the customer's liability to the CRES provider ceases to the ex...

...petitive retail electric service (CRES) provider charges for electric services. Nothing in this rule affects the obligations of the electric utility to provide disconnection notices. An electric utility cannot discriminate or unduly restrict a customer's CRES provider from including non-jurisdictional charges on a consolidated electric bill. (B) A supplier agreement between an electric utilit...

... for all other purposes, a day when the provider observes regularly scheduled customer service office hours. (C) "Commission" means the public utilities commission of Ohio. (D) "Company" means a gas or natural gas company as defined in section 4905.03 of the Revised Code. (E) "Consumer" means any person who receives service from a gas or natural gas company. (F) "Competitive retail natural gas service" or "CRNGS...

... and toll-free telephone number of each provider of service. (21) Any nonrecurring charge(s). (22) Any payment(s) or credit(s) applied to the account during the current billing period. (23) If applicable, all the percentage of income payment plan plus (PIPP plus) billing information: (a) Current PIPP plus payment. (b) PIPP plus payments defaulted (i.e., past due). (c) Total PIPP plus amount due. (d) Total acco...

... and toll-free telephone number of each provider of service. (22) Any nonrecurring charge(s). (23) Any payment(s) or credit(s) applied to the account during the current billing period. (24) If applicable, all the percentage of income payment plan plus (PIPP plus) billing information: (a) Current PIPP plus payment. (b) PIPP plus payments defaulted (i.e., past due). (c) Total PIPP plus amount due....

...as company's suppliers or other service providers (expressed in dollars and cents per Mcf, dekatherm, or BTU), which relates to the cost of demand, capacity reservation or use, transportation, storage, balancing, gathering and other related services which are costs to the company of obtaining the gas that it sells prior to and including the physical delivery of the gas to the company's own system to the extent such c...

... company's suppliers or other service providers (expressed in dollars and cents per Mcf, dekatherm, or BTU), which relates to the cost of demand, capacity reservation or use, transportation, storage, balancing, gathering and other related services which are costs to the company of obtaining the gas that it sells prior to and including the physical delivery of the gas to the company's own system ...

...lved after you have called (name of provider), or for general utility information, residential and business customers may contact the public utilities commission of Ohio (PUCO) for assistance at 1-800-686-7826 (toll free) from eight a.m. to five p.m. weekdays, or at http://www.puco.ohio.gov. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service). The Ohio consume...

...dentify the local energy assistance provider or other community-based nonprofit organization designated by the Ohio department of development to offer services in the customer's service area. In addition to PIPP plus, the extended payment plans are: (1) One-sixth plan - A plan that requires six equal monthly payments on the past due balances in addition to full payment of the current bill. (2) O...

...er and/or a competitive retail electric provider, the utility company shall apply payments as provided for under paragraph (H) of rule 4901:1-10-33 of the Administrative Code. (C) Whenever a residential customer receiving both gas and electric service from a combination utility company has received a disconnection of service notice, the utility company shall give the customer each of the following options: (1) An ...

...pany may use best efforts to be the provider of last resort.

... company may use best efforts to be the provider of last resort.

...ces company, retail electric generation providers, power marketers, power brokers, aggregators, and governmental aggregators. (G) "Complaint" means any customer/consumer contact when such contact necessitates follow-up by or with the supplier of electric service or electric utility to resolve a point of contention. (H) "Consumer" means a person who uses CRES. (I) "Contract" means an agreement between a customer an...

...earing, the commission may require CRES providers to take any appropriate action necessary to comply with these rules and the state's policy as stated in section 4928.02 of the Revised Code upon: (1) The commission's own motion. (2) Formal or informal complaints brought to the commission. (3) The application of any CRES provider. (C) The commission may, upon an application or a motion by a party, waive any requir...

...ach competitive retail electric service provider shall establish and maintain records and data sufficient to: (1) Verify its compliance with the requirements of any applicable commission rules. (2) Support any investigation of customer complaints. (B) Unless otherwise prescribed in this chapter, all records required by this chapter shall be retained for no less than two years. (C) Unless otherwise prescribed by t...

...petitive retail electric service (CRES) provider that offers retail electric generation service to residential or small commercial customers shall provide, in marketing materials that include or accompany a service contract, sufficient information for customers to make intelligent cost comparisons against offers they receive from other CRES providers. Offers shall at a minimum include: (1) For fixed-rate offers, th...

...petitive retail electric service (CRES) providers shall coordinate customer enrollment with the electric utility in accordance with the procedures set forth in the applicable electric utility tariff. (B) Percentage of income payment plan (PIPP) customers will be coordinated exclusively by the Ohio development services agency pursuant to section 4928.54 of the Revised Code. (1) CRES providers are prohibited from kno...

...petitive retail electric service (CRES) provider must establish reasonable and nondiscriminatory creditworthiness standards and may require a deposit or other reasonable demonstration of creditworthiness from a customer as a condition of providing service. (B) In the application of such standards, deposits, or creditworthiness procedures, the CRES provider shall: (1) Disclose in service contracts with customers its...

...petitive retail electric service (CRES) provider shall ensure customers reasonable access to its service representatives to make inquiries and complaints, discuss charges on customer bills, terminate competitive service, and transact any other pertinent business. (2) Telephone access shall be toll-free or local, and afford customers prompt answer times during normal business hours. (3) Each CRES provider shall prov...

...petitive retail electric service (CRES) providers of retail electric generation service. CRES providers offering or providing more than one contract for power supplies shall disclose the appropriate generation resource mix and environmental characteristics for each such contract. (C) Determination of environmental disclosure data. (1) Contents of environmental disclosure data shall include: (a) Approximate generat...

...petitive retail electric service (CRES) provider possesses such information, a CRES provider shall timely provide to the customer, no more than twice within a twelve-month period, up to twenty-four months of the customer's payment history without charge. (B) CRES providers shall not disclose a customer's account number without the customer's consent and proof of that consent as delineated in paragraph (E) of this r...