Ohio Administrative Code Search

...RES). (B) Any authorized agent or CRES provider providing billing and collection services for the electric utility fails to submit payment for the customer's tariffed distribution and/or transmission service(s) rendered by that electric utility. (C) The customer fails to pay any amount in bona fide dispute. Where the customer has registered a complaint with the commission's call center or filed a formal complaint w...

...RES). (B) Any authorized agent or CRES provider providing billing and collection services for the electric utility fails to submit payment for the customer's tariffed distribution and/or transmission service(s) rendered by that electric utility. (C) The customer fails to pay any amount in bona fide dispute. Where the customer has registered a complaint with the commission's call center or filed ...

...ution of any joint issues with the CRES provider. (3) Refer the customer to the appropriate CRES provider only in those instances where the issue lacks any electric utility involvement. (H) Slamming complaints. (1) A slamming complaint is a customer's allegation that the customer's supplier of electric service has been switched without the customer's authorization. (2) If a customer contacts an electric utility ...

...ution of any joint issues with the CRES provider. (3) Refer the customer to the appropriate CRES provider only in those instances where the issue lacks any electric utility involvement. (H) Slamming complaints. (1) A slamming complaint is a customer's allegation that the customer's supplier of electric service has been switched without the customer's authorization. (2) If a customer conta...

...ution of any joint issues with the CRES provider. (3) Refer the customer to the appropriate CRES provider only in those instances where the issue lacks any electric utility involvement. (H) Slamming complaints. (1) A slamming complaint is a customer's allegation that the customer's supplier of electric service has been switched without the customer's authorization. (2) If a customer conta...

...petitive retail electric service (CRES) provider charges. Requirements for consolidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals, and shall contain clear and understandable form and language. Each bill shall state at least the following information: (1) The customer's name, billi...

...tive retail electric service (CRES) provider charges. Requirements for consolidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals, and shall contain clear and understandable form and language. Each bill shall state at least the following information: (1) The custom...

...tive retail electric service (CRES) provider charges. Requirements for consolidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals. Each bill shall state at least the following information: (1) The customer's name, billing address, service address, and account numbe...

...ther technical data. (2) "CRES provider" shall mean any provider of competitive retail electric service. (3) "Customer-generator" shall have the meaning set forth in division (A)(29) of section 4928.01 of the Revised Code. A customer that hosts or leases third party owned generation equipment on its premises is considered a customer-generator. (4) "Electric utility" shall have the meani...

...ther technical data. (2) "CRES provider" means any provider of competitive retail electric service. (3) "Customer-generator" has the meaning set forth in division (A)(29) of section 4928.01 of the Revised Code. A customer that hosts or leases third party owned generation equipment on its premises is considered a customer-generator. (4) "Electric utility" has the meaning set forth in div...

...tric utility shall coordinate with CRES providers to promote nondiscriminatory access to electric services, to ensure timely enrollment with CRES providers to maintain a customer's electric service, and to timely and correctly switch the customer's electric service between CRES providers. (B) Each electric utility shall adopt a supplier tariff containing standardized requirements to the extent such standardization i...

... utility shall coordinate with CRES providers to promote nondiscriminatory access to electric services, to ensure timely enrollment with CRES providers to maintain a customer's electric service, and to timely and correctly switch the customer's electric service between CRES providers. (B) Each electric utility shall adopt a supplier tariff containing standardized requirements to the extent such ...

... utility shall coordinate with CRES providers to promote nondiscriminatory access to electric services, to ensure timely enrollment with CRES providers to maintain a customer's electric service, and to timely and correctly switch the customer's electric service between CRES providers. (B) Each electric utility shall adopt a supplier tariff containing standardized requirements to the extent such ...

...(A) Any electric utility or CRES provider that fails to comply with the rules and standards in this chapter, or with any commission order, direction, or requirement promulgated thereunder, may be subject to any and all remedies available under the law, including but not limited to the following: (1) Forfeiture to the state of not more than ten thousand dollars for each such failure, with each day's continuance of th...

...led with the commission. (D) Each CRES provider that serves a government aggregation shall identify its customers using a government aggregation code as provided by the utility at the time of the EDU enrollment and/or change request. (E) Unless a customer notifies the electric utility of the customer's intent not to join a governmental aggregation by responding to the confirmation notice or prov...

...petitive retail electric service (CRES) provider charges for electric services. Nothing in this rule affects the obligations of the electric utility to provide disconnection notices. (B) A supplier agreement between an electric utility and a CRES provider must provide that if the electric utility collects customer payments on behalf of the CRES provider, the customer's liability to the CRES provider ceases to the ex...

...petitive retail electric service (CRES) provider charges for electric services. Nothing in this rule affects the obligations of the electric utility to provide disconnection notices. An electric utility cannot discriminate or unduly restrict a customer's CRES provider from including non-jurisdictional charges on a consolidated electric bill. (B) A supplier agreement between an electric utilit...

...petitive retail electric service (CRES) provider charges for electric services. Nothing in this rule affects the obligations of the electric utility to provide disconnection notices. An electric utility cannot discriminate or unduly restrict a customer's CRES provider from including non-jurisdictional charges on a consolidated electric bill. (B) A supplier agreement between an electric utilit...

... for all other purposes, a day when the provider observes regularly scheduled customer service office hours. (C) "Commission" means the public utilities commission of Ohio. (D) "Company" means a gas or natural gas company as defined in section 4905.03 of the Revised Code. (E) "Consumer" means any person who receives service from a gas or natural gas company. (F) "Competitive retail natural gas service" or "CRNGS...

... for all other purposes, a day when the provider observes regularly scheduled customer service office hours. (C) "Commission" means the public utilities commission of Ohio. (D) "Company" means a gas or natural gas company as defined in section 4905.03 of the Revised Code. (E) "Consumer" means any person who receives service from a gas or natural gas company. (F) "Competitive retail natural gas service" or "CRNGS...

... and toll-free telephone number of each provider of service. (21) Any nonrecurring charge(s). (22) Any payment(s) or credit(s) applied to the account during the current billing period. (23) If applicable, all the percentage of income payment plan plus (PIPP plus) billing information: (a) Current PIPP plus payment. (b) PIPP plus payments defaulted (i.e., past due). (c) Total PIPP plus amount due. (d) Total acco...

... and toll-free telephone number of each provider of service. (22) Any nonrecurring charge(s). (23) Any payment(s) or credit(s) applied to the account during the current billing period. (24) If applicable, all the percentage of income payment plan plus (PIPP plus) billing information: (a) Current PIPP plus payment. (b) PIPP plus payments defaulted (i.e., past due). (c) Total PIPP plus amount due....

... and toll-free telephone number of each provider of service. (22) Any nonrecurring charge(s). (23) Any payment(s) or credit(s) applied to the account during the current billing period. (24) If applicable, all the percentage of income payment plan plus (PIPP plus) billing information: (a) Current PIPP plus payment. (b) PIPP plus payments defaulted (i.e., past due). (c) Total PIPP plus amount due. (d) Total acco...

...as company's suppliers or other service providers (expressed in dollars and cents per Mcf, dekatherm, or BTU), which relates to the cost of demand, capacity reservation or use, transportation, storage, balancing, gathering and other related services which are costs to the company of obtaining the gas that it sells prior to and including the physical delivery of the gas to the company's own system to the extent such c...

... company's suppliers or other service providers (expressed in dollars and cents per Mcf, dekatherm, or BTU), which relates to the cost of demand, capacity reservation or use, transportation, storage, balancing, gathering and other related services which are costs to the company of obtaining the gas that it sells prior to and including the physical delivery of the gas to the company's own system ...