Ohio Administrative Code Search

...(A) Service initiation and upgrades. Each gas or natural gas company shall complete the installation of new service as set forth in this paragraph. Percentages shall be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within...

...(A) Service initiation and upgrades. Each gas or natural gas company shall complete the installation of new service as set forth in this paragraph. Percentages shall be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests ...

...(A) Service initiation and upgrades. Each gas or natural gas company shall complete the installation of new service as set forth in this paragraph. Percentages shall be calculated as monthly averages. (1) Ninety per cent of residential and small commercial new service requests requiring no installation of gas pipelines shall comply with either one of the following requirements: (a) Requests will be completed within...

...(A) Each gas or natural gas company shall maintain and make available a handbook of customer rights and obligations. (B) Each gas or natural gas company shall prominently post on its website and shall provide new customers, upon application for service, and existing customers upon request, a written summary of their rights and obligations under this chapter. This summary information shall be in clear and understanda...

...(A) Each gas or natural gas company shall prominently post on its website and shall provide new customers, upon application for service, and existing customers upon request, a written summary of their rights and obligations under this chapter. For purposes of this rule, "new customer" means a customer who opens a new account and has not received the current version of the summary information. (B) At a minimum, the s...

...This rule addresses standards involving creditworthiness, deposits, bases for denial or disconnection, notice requirements and reconnection for small commercial customers. (A) Creditworthiness for establishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service...

...This rule addresses standards involving creditworthiness, deposits, bases for denial or disconnection, notice requirements and reconnection for small commercial customers. (A) Creditworthiness for establishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commer...

...This rule addresses standards involving creditworthiness, deposits, bases for denial or disconnection, notice requirements and reconnection for small commercial customers. (A) Creditworthiness for establishing small commercial gas service. (1) Each gas or natural gas company shall establish equitable and nondiscriminatory written procedures to determine creditworthiness of customers for small commercial gas service...

...(A) Each gas or natural gas company shall establish and maintain an antitheft and antitampering plan. (B) Disconnection of service for tampering or unauthorized reconnection. (1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs: (a) The gas service meter, metering equipment, or associated property was damaged, interfered with, displaced, byp...

...(A) Disconnection of service for tampering or unauthorized reconnection. (1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs: (a) The gas service meter, metering equipment, or associated property was damaged, interfered with, displaced, bypassed, or otherwise tampered with by a customer, consumer, or other person. (b) A person not authorize...

...(A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the gas or natural gas company to resolve a point of contention. (B) Each gas or natural gas company shall make good faith efforts to settle unresolved disputes, which may include meeting with the customer/consumer at a reasonable time and place. (C) Except as ordered by the co...

...(A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the gas or natural gas company to resolve a point of contention. (B) Each gas or natural gas company shall make good faith efforts to settle unresolved disputes, which may include meeting with the customer/consumer at a reasonable time and place. (C) Except ...

...(A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the gas or natural gas company to resolve a point of contention. (B) Each gas or natural gas company shall make good faith efforts to settle unresolved disputes, which may include meeting with the customer/consumer at a reasonable time and place. (C) Except as ordered by the co...

...(A) This rule applies to all gas or natural gas company bills, including those issued on behalf of any retail natural gas supplier or governmental aggregator. Gas or natural gas companies shall make dual billing and consolidated billing available to retail natural gas suppliers and governmental aggregators. (B) Bills issued by or for the gas or natural gas company shall be accurate and rendered at monthly intervals...

...(A) This rule applies to all gas or natural gas company bills, including those issued on behalf of any retail natural gas supplier or governmental aggregator. Gas or natural gas companies shall make dual billing and consolidated billing available to retail natural gas suppliers and governmental aggregators. (B) Bills issued by or for the gas or natural gas company shall be accurate and rendered a...

...(A) This rule applies to all gas or natural gas company bills, including those issued on behalf of any retail natural gas supplier or governmental aggregator. Gas or natural gas companies shall make dual billing and consolidated billing available to retail natural gas suppliers and governmental aggregators. (B) Bills issued by or for the gas or natural gas company shall be accurate and rendered at monthly intervals....

...(A) Each gas or natural gas company shall maintain a listing including the twenty-four hour emergency number in each local telephone service provider's directory operating in the gas or natural gas company's service territory. (B) The commission staff may review and/or request modification of informational, promotional, and educational materials. (C) Unfair and deceptive acts or practices. No gas or natural gas co...

...(A) Each gas or natural gas company shall maintain a listing including the twenty-four hour emergency number in each local telephone service provider's directory operating in the gas or natural gas company's service territory. (B) The commission staff may review and/or request modification of informational, promotional, and educational materials. (C) Unfair and deceptive acts or practices. ...

...(A) The commission staff may review and/or request modification of informational, promotional, and educational materials. (B) Unfair and deceptive acts or practices. No gas or natural gas company shall commit an unfair or deceptive act or practice in connection with the promotion or provision of service, including an omission of material information. An unfair or deceptive act/practice includes, but is not limited ...

...(A) At a minimum, the gas or natural gas company tariff shall include provisions governing the relationship between the retail natural gas supplier and the governmental aggregator for competitive retail natural gas service. Such provisions shall address: (1) Nomination and deliveries. (2) Billing (between the gas or natural gas company and the retail natural gas supplier or governmental aggregator). (3) Customer b...

...(A) At a minimum, the gas or natural gas company tariff shall include provisions governing the relationship between the retail natural gas supplier and the governmental aggregator for competitive retail natural gas service. Such provisions shall address: (1) Nomination and deliveries. (2) Billing (between the gas or natural gas company and the retail natural gas supplier or governmental aggr...

...(A) At a minimum, the gas or natural gas company tariff shall include provisions governing the relationship between the retail natural gas supplier and the governmental aggregator for competitive retail natural gas service. Such provisions shall address: (1) Nomination and deliveries. (2) Billing (between the gas or natural gas company and the retail natural gas supplier or governmental aggregator). (3) Customer b...

...For purposes of this chapter: (A) "Ccf" means a unit of gas equal to one hundred cubic feet. (B) "Commission" means the public utilities commission of Ohio. (C) "Commodity rate" means the portion of gas costs billed by a gas or natural gas company's suppliers (expressed in dollars and cents per Mcf, dekatherm, or BTU), which relates volumetrically to the cost of the units of gas obtained by the company for sale to...

...For purposes of this chapter: (A) "Ccf" means a unit of gas equal to one hundred cubic feet. (B) "Commission" means the public utilities commission of Ohio. (C) "Commodity rate" means the portion of gas costs billed by a gas or natural gas company's suppliers (expressed in dollars and cents per Mcf, dekatherm, or BTU), which relates volumetrically to the cost of the units of gas obtained by the...

...For purposes of this chapter: (A) "Ccf" means a unit of gas equal to one hundred cubic feet. (B) "Commission" means the public utilities commission of Ohio. (C) "Commodity rate" means the portion of gas costs billed by a gas or natural gas company's suppliers (expressed in dollars and cents per Mcf, dekatherm, or BTU), which relates volumetrically to the cost of the units of gas obtained by the...