Rule 1301:18-8-10 | Dispensing Errors.
(A) Each dispensary shall establish, maintain, and comply with written policies and procedures for quality assurance that detect, identify, and prevent dispensing errors. A dispensary's quality assurance procedure shall include:
(1) At least once per calendar month, a dispensary responsible party oversees a quality assurance review of all dispensing errors to determine if such errors occurred due to deficiencies in the dispensary's standard operating procedures or quality assurance which led to non-compliance with any mandate outlined under division 1301:18 of the Administrative Code.
(2) Pursuant to rule 1301:18-3-14 of the Administrative Code, documentation of each quality assurance review with the following information:
(a) The date of review;
(b) The pertinent data and other information related to the dispensing error;
(c) Documentation of contact with all applicable consumers, patients, caregivers, and recommending physicians;
(d) The findings and determinations generated by the quality assurance review; and
(e) If applicable, recommended changes to dispensary policy, procedure, systems, or processes to prevent similar dispensing errors.
(3) In accordance with paragraph (A)(1) of this rule, upon discovery that such errors rise to the level of ongoing operational deficiencies, the dispensary shall notify the division in writing of such concerns and submit a written plan of corrective action to alleviate and mitigate same or similar occurrences proceeding.
(4) Communication to the following individuals outlining the details of a dispensing error:
(a) All dispensary responsible parties and any employees directly involved in the error;
(b) All applicable patients, caregivers, and recommending physicians; and
(c) If known, all applicable adult-use consumers.
(d) The communication is to include methods of correcting the dispensing error or reducing the negative impact of the error on qualifying patients.
(5) Displaying a sign concerning the reporting of dispensing errors in a conspicuous location visible to customers. The sign shall:
(a) Measure a minimum of eight inches in height and ten inches in width and the lettering shall be in a size and style that allows such sign to be read without difficulty;
(b) Read: "If you have a concern that an error may have occurred in the dispensing of your cannabis, you may contact the Division of Cannabis Control's Cannabis Service Center at DCC@com.ohio.gov or 1-833-464-6627."
Last updated November 3, 2025 at 7:35 AM
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