Rule 1301:18-8-12 | Dispensary Returns.
(A) Each dispensary shall establish, maintain, and comply with written policies and procedures pertaining to any cannabis purchased from its facility and returned by a registered patient, caregiver, or adult use consumer, and ensure the following, at a minimum:
(1) Each dispensary is to accept the following cannabis returned by a customer within thirty calendar days of the date of purchase:
(a) Defective product, that shall be destroyed and disposed of by the dispensary in accordance with rule 1301:18-3-12 of the Administrative Code;
(b) Product that does not match the item stated on the purchase receipt; or
(c) Cannabis mislabeled by the cannabis entity that produced the product.
All cannabis returned to a dispensary due to mislabeling by a cultivator or processor must be reported to the division in a manner prescribed by the division.
(2) The customer is provided a refund of the purchase price of the product contemporaneously with the return, and, if applicable, revise the patient's days' supply to reflect the returned product.
(3) Each dispensary's return policy is conspicuously posted to all customers as follows:
(a) On the dispensary's business website; and
(b) Either:
(i) On each receipt furnished to all registered patients, caregivers, and consumers; or
(ii) At each point of sale at the licensed premises.
(B) A dispensary's return policy may be more expansive than the provisions outlined in this rule so long as the dispensary establishes, maintains, and complies with written policies and procedures for such returns and provisions.
Last updated November 3, 2025 at 7:36 AM
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