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This website publishes administrative rules on their effective dates, as designated by the adopting state agencies, colleges, and universities.

Rule 5507-1-18 | Minimum call answering standards.


Ninety per cent of 9-1-1 calls/requests received will be answered within fifteen seconds; with ninety-five per cent of 9-1-1 calls/requests received being answered within twenty seconds. For the purposes of determining compliance, all calls, including abandoned or unanswered calls, are factored in the calculation of the performance metric.

Last updated August 20, 2021 at 8:55 AM

Supplemental Information

Authorized By: 128.021
Amplifies: 128.021
Five Year Review Date: 8/20/2026
Prior Effective Dates: 5/12/2016