Ohio Administrative Code Search

...or upgrade of service as follows: (1) Ninety-nine per cent of new service installations requiring no construction of electric facilities shall: (a) Be completed within three business days, except for meters that are capable of starting and stopping service remotely, after the electric utility has been notified that the service location is ready for service and all necessary tariff and regula...

...or upgrade of service as follows: (1) Ninety-nine per cent of new service installations requiring no construction of electric facilities shall: (a) Be completed within three business days, except for meters that are capable of starting and stopping service remotely, after the electric utility has been notified that the service location is ready for service and all necessary tariff and regula...

...es and minimum performance standards. (1) The service reliability indices are as follows: "CAIDI," or the customer average interruption duration index, represents the average interruption duration or average time to restore service per interrupted customer. CAIDI is expressed by the following formula: CAIDI equals sum of customer interruption durations divided by total number of customer interruptions "SAIFI," or...

...nd minimum performance standards. (1) The service reliability indices are as follows: "CAIDI," or the customer average interruption duration index, represents the average interruption duration or average time to restore service per interrupted customer. CAIDI is expressed by the following formula: CAIDI equals sum of customer interruption durations divided by total number of customer interr...

...nd minimum performance standards. (1) The service reliability indices are as follows: "CAIDI," or the customer average interruption duration index, represents the average interruption duration or average time to restore service per interrupted customer. CAIDI is expressed by the following formula: CAIDI equals sum of customer interruption durations divided by total number of customer interr...

... for calculating circuit performance. (1) Circuit performance data during major events and transmission outages shall be excluded from the calculation of circuit performance. (2) Each electric utility shall submit, for review and acceptance by the director of the service monitoring and enforcement department, a method to calculate circuit performance, based on the service reliability indices defined in paragraph (B...

... calculating circuit performance. (1) Circuit performance data during major events and transmission outages shall be excluded from the calculation of circuit performance. (2) Each electric utility shall submit, for review and acceptance by the director of the service monitoring and enforcement department, a method to calculate circuit performance, based on the service reliability indices def...

... calculating circuit performance. (1) Circuit performance data during major events and transmission outages shall be excluded from the calculation of circuit performance. (2) Each electric utility shall submit, for review and acceptance by the director of the service monitoring and enforcement department, a method to calculate circuit performance, based on the service reliability indices def...

... for complaints, which shall include: (1) How complaints are made to the electric utility, including a local or toll free number, an address and a website, if applicable. (2) A statement that: "If your complaint is not resolved after you have called (your electric utility), or for general utility information, residential and business customers may contact the public utilities commission of Ohio (PUCO) for assista...

... for complaints, which shall include: (1) How complaints are made to the electric utility, including a local or toll free number, an address and a website, if applicable. (2) A statement that: "If your complaint is not resolved after you have called (your electric utility), or for general utility information, residential and business customers may contact the public utilities commission of...

... for complaints, which shall include: (1) How complaints are made to the electric utility, including a local or toll free number, an address and a website, if applicable. (2) A statement that: "If your complaint is not resolved after you have called (your electric utility), or for general utility information, residential and business customers may contact the public utilities commission of...

...omers with the following information: (1) Their credit history with that company. (2) A copy of this rule, the commission's website and the toll-free and TTY numbers of the commission's call center. (C) An applicant shall be deemed creditworthy if one of the following criteria is satisfied: (1) The electric utility verifies that the applicant is a creditworthy property owner or verifies the applicant's creditwort...

...obtain service, as set forth in rule 4901:1-10-20 of the Administrative Code. (D) For using electricity or equipment which adversely affects electric utility service to other customers, e.g., voltage fluctuations, power surges, and interruptions of service. (E) When a safety hazard to consumers or their premises, the public, or to the electric utility's personnel or facilities exists. (F) When the customer, landlo...

...in service, as set forth in rule 4901:1-10-20 of the Administrative Code. (D) For using electricity or equipment which adversely affects electric utility service to other customers, e.g., voltage fluctuations, power surges, and interruptions of service. (E) When a safety hazard to consumers or their premises, the public, or to the electric utility's personnel or facilities exists. (F) When the ...

...he commission pursuant to section 4905.31 of the Revised Code, each electric utility shall provide the nonresidential customer with written notice of pending disconnection, when either of the following conditions exists: (1) Violation of or noncompliance with the contract or electric utility's tariff(s) which applies to customer service, other than nonpayment of bills (which is addressed in rule 4901:1-10-17 of...

...ition to the requirements of Chapter 4901:1-18 of the Administrative Code, no electric utility may disconnect service to a residential customer when: (A) That customer fails to pay any charge for a non-tariffed service, including competitive retail electric service (CRES). (B) Any authorized agent or CRES provider providing billing and collection services for the electric utility fails to submit payment for the cus...

...ion to the requirements of Chapter 4901:1-18 of the Administrative Code, no electric utility may disconnect service to a residential customer when: (A) That customer fails to pay any charge for a non-tariffed service, including competitive retail electric service (CRES). (B) Any authorized agent or CRES provider providing billing and collection services for the electric utility fails to submit p...

...mpering or unauthorized reconnection. (1) An electric utility may disconnect service for safety reasons without prior notice to a customer in either of the following circumstances: (a) The electric service meter, metering equipment, or associated property was damaged, interfered or tampered with, displaced, or bypassed. (b) A person not authorized by the electric utility has reconnected service. (2) Each electric...

...mpering or unauthorized reconnection. (1) An electric utility may disconnect service for safety reasons without prior notice to a customer in either of the following circumstances: (a) The electric service meter, metering equipment, or associated property was damaged, interfered or tampered with, displaced, or bypassed. (b) A person not authorized by the electric utility has reconnected service...

...ing or unauthorized reconnection. (1) An electric utility may disconnect service for safety reasons without prior notice to a customer in either of the following circumstances: (a) The electric service meter, metering equipment, or associated property was damaged, interfered or tampered with, displaced, or bypassed. (b) A person not authorized by the electric utility has reconnected service...

... date of receipt of the complaint to: (1) The customer/consumer, when investigating a complaint made directly to the electric utility. (2) The customer/consumer and staff, when investigating a complaint referred to the electric utility by the commission or staff. (D) If an investigation is not completed within ten business days, the electric utility shall provide status reports, either orally or in writing, to upd...

... date of receipt of the complaint to: (1) The customer/consumer, when investigating a complaint made directly to the electric utility. (2) The customer/consumer and staff, when investigating a complaint referred to the electric utility by the commission or staff. (D) If an investigation is not completed within ten business days, the electric utility shall provide status reports, either orally o...

...ity shall take the following actions: (1) Review the issue with the customer to determine whether it also involves the electric utility. (2) Coordinate the resolution of any joint issues with the CRES provider. (3) Refer the customer to the appropriate CRES provider only in those instances where the issue lacks any electric utility involvement. (H) Slamming complaints. (1) A slamming complai...

... consolidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals, and shall contain clear and understandable form and language. Each bill shall state at least the following information: (1) The customer's name, billing address, service address, and account number. (2) The electric utility...

...solidated billing appear in rule 4901:1-10-33 of the Administrative Code. (B) Customer bills issued by or for the electric utility shall be accurate, shall be rendered at monthly intervals, and shall contain clear and understandable form and language. Each bill shall state at least the following information: (1) The customer's name, billing address, service address, and account number. (2) The ...