Ohio Administrative Code Search

...icant failing to comply with rules 4901:1-19-01 to 4901:1-19-15 of the Administrative Code.

...limitation, the following activities: (1) Marketing, solicitation, or sale of a CRES. (2) Administration of contracts for CRES. (3) Provision of CRES, including interactions with consumers. (B) CRES providers shall not cause or arrange for the disconnection of distribution service, or employ the threat of such actions, as a consequence of contract termination, customer nonpayment, or for any other reason. (C) CR...

... section 4928.54 of the Revised Code. (1) CRES providers are prohibited from knowingly enrolling PIPP and arrearage crediting program customers. (2) Customers pending enrollment with a CRES provider who subsequently become approved for PIPP or the electric utility's arrearage crediting program shall not be switched to the CRES provider. (3) Electric utility customers who have switched to a CRES provider and subseq...

... section 4928.54 of the Revised Code. (1) CRES providers are prohibited from knowingly enrolling PIPP and arrearage crediting program customers. (2) Customers pending enrollment with a CRES provider who subsequently become approved for PIPP or the electric utility's arrearage crediting program shall not be switched to the CRES provider. (3) Electric utility customers who have switched to a ...

...(A) Customer access (1) Each competitive retail electric service (CRES) provider shall ensure customers reasonable access to its service representatives to make inquiries and complaints, discuss charges on customer bills, terminate competitive service, and transact any other pertinent business. (2) Telephone access shall be toll-free or local, and afford customers prompt answer times during normal business hours. ...

...(A) Customer access (1) Each competitive retail electric service (CRES) provider shall ensure customers reasonable access to its service representatives to make inquiries and complaints, discuss charges on customer bills, terminate competitive service, and transact any other pertinent business. (2) Telephone access shall be toll-free or local, and afford customers prompt answer times during ...

...ion of environmental disclosure data. (1) Contents of environmental disclosure data shall include: (a) Approximate generation resource mix, which consists of the following: CRES providers shall specifically identify each of the following generation sources used in their generation of power: biomass power, coal-fired power, hydro power, natural gas-fired power, nuclear power, oil-fired power, other sources, solar p...

...of environmental disclosure data. (1) Contents of environmental disclosure data shall include: (a) Approximate generation resource mix, which consists of the following: CRES providers shall specifically identify each of the following generation sources used in their generation of power: biomass power, coal-fired power, hydro power, natural gas-fired power, nuclear power, oil-fired power, ot...

...r, except for the following purposes: (1) A CRES provider's collections and credit reporting activities. (2) Participation in programs funded by the universal service fund, pursuant to section 4928.52 of the Revised Code, such as the percentage of income payment plan programs. (3) Governmental aggregation, pursuant to section 4928.20 of the Revised Code. (4) Assignment of a customer contract to another CRES provi...

... except for the following purposes: (1) A CRES provider's collections and credit reporting activities. (2) Participation in programs funded by the universal service fund, pursuant to section 4928.52 of the Revised Code, such as the percentage of income payment plan programs. (3) Governmental aggregation, pursuant to section 4928.20 of the Revised Code. (4) Assignment of a customer contra...

...al customers in compliance with rule 4901:1-21-06 of the Administrative Code. (C) CRES providers shall maintain copies of individual customer contracts for no less than two years after each such contract terminates. Copies may be saved in electronic formats if such preserves the image of the original signatures on signed documents. (D) In its administration of residential and small commercial contracts, a CRES prov...

...ustomers in compliance with rule 4901:1-21-06 of the Administrative Code. (C) CRES providers shall maintain copies of individual customer contracts for no less than two years after each such contract terminates. Copies may be saved in electronic formats if such preserves the image of the original signatures on signed documents. (D) In its administration of residential and small commercial contra...

...imited to, the following information: (1) If applicable, a notification that the electric utility may charge switching fees to the customer. (2) A notification that the customer has the right to request from the CRES provider, twice within a twelve-month period, up to twenty-four months of the customer's payment history without charge. (B) All CRES provider contracts with residential and small commercial customers...

...ed to, the following information: (1) If applicable, a notification that the electric utility may charge switching fees to the customer. (2) A notification that the customer has the right to request from the CRES provider, twice within a twelve-month period, up to twenty-four months of the customer's payment history without charge. (B) All CRES provider contracts with residential and sm...

...stent with the requirements of rules 4901:1-21-11 and 4901:1-21-12 of the Administrative Code. Such contract shall be made available upon request to qualifying customer generators. (1) A qualifying customer generator is one whose generating facilities are: (a) Fueled by solar, wind, biomass, landfill gas, or hydropower, or use a microturbine or a fuel cell. (b) Located on a customer generator's premises. (c) Oper...

... consolidated billing appear in rule 4901:1-21-18 of the Administrative Code. (B) A CRES provider may bill customers directly for competitive retail electric services or arrange for the electric utility to bill customers for such services according to a tariff approved by the commission. (C) Residential and small commercial customer bills issued by or for CRES providers shall be accurate and understandable, be rend...

... consolidated billing appear in rule 4901:1-21-18 of the Administrative Code. (B) A CRES provider may bill customers directly for competitive retail electric services or arrange for the electric utility to bill customers for such services according to a tariff approved by the commission. (C) Residential and small commercial customer bills issued by or for CRES providers shall be accurate and und...

...he law, including but not limited to: (1) Forfeiture to the state of not more than ten thousand dollars for each such failure. Each day's continuance of the violation is a separate offense. (2) Suspension, rescission, conditional rescission, or revocation of the CRES provider's certificate or denial of a request for renewal of a certificate. (3) Rescission of a customer contract. (4) Restitution or damages to the...

...inimum, contain all of the following: (1) A detailed description of services that the governmental aggregator is to provide under the aggregation, noting whether the service is to be provided directly by the governmental aggregator or by a party contracted by the governmental aggregator. (2) A description of the processes that the governmental aggregator will use to determine the rates that will be charged, inclu...

...um, contain all of the following: (1) A detailed description of services that the governmental aggregator is to provide under the aggregation, noting whether the service is to be provided directly by the governmental aggregator or by a party contracted by the governmental aggregator. (2) A description of the processes that the governmental aggregator will use to determine the rates that ...

...nguage, shall, at a minimum, include: (1) A summary of the actions that the governmental entity took to authorize the aggregation. (2) A description of the services that the governmental aggregator will provide under the aggregation. (3) Disclosure of the price that the governmental aggregator will charge customers for electric generation service. For fixed-rate contracts, the governmental aggregator shall prov...

...nguage, shall, at a minimum, include: (1) A summary of the actions that the governmental entity took to authorize the aggregation. (2) A description of the services that the governmental aggregator will provide under the aggregation. (3) Disclosure of the price that the governmental aggregator will charge customers for electric generation service. For fixed-rate contracts, the government...

...e at least the following information: (1) The customer's name, billing address, and service address. (2) The electric utility's twenty-four hour, local or toll-free number for reporting service emergencies. (3) The dates of the service period covered by the bill. (4) Current electric charges, separated from gas charges, if these charges appear on the same bill, but only to the extent that the biller provides both...

... least the following information: (1) The customer's name, billing address, and service address. (2) The electric utility's twenty-four hour, local or toll-free number for reporting service emergencies. (3) The dates of the service period covered by the bill. (4) Current electric charges, separated from gas charges, if these charges appear on the same bill, but only to the extent that ...

...th in division (A)(37) of section 4928.01 of the Revised Code. (B) Each competitive retail electric service (CRES) provider shall list on all customer bills sent by the CRES provider that do not include electric distribution utility (EDU) charges the individual customer cost of compliance with the renewable energy resource requirements for the applicable billing period. (1) The cost of compliance with the renewable...